Complaints

• Initial Complaint

  08/08/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I had an appointment a month ago to have my teeth looked at and to find a new dentist, I was given x-rays and they mentioned fixing my chipped tooth in the front right and I opted and for the filling even though insurance barely covered any of it. I then went home and about a month later I was sitting on the couch, not eating or drinking anything, and the filling fell out. I got in contact with the dental office after trying to for about a week and a half, and they told me there was nothing that I could do about it and I would have to pay out pocket for a new filling even though it fell out a month after my appointment. Obviously I was upset and called around to other dentists to try to find a solution, and explaining my situation to each one of the dental offices they said that they replace the fillings for free especially since it's only been a month. I'm not sure what other route I need to take but I need to get it taken care of because my tooth is set very sensitive.

  Business response

  08/31/2022

  Business Response /* (1000, 11, 2022/08/30) */ This is regarding a letter our office received in the mail today from you. To maintain privacy and confidentiality, we will not discuss the oral health details and the treatment. We will also address the patient's name mentioned in your letter as "patient". Please be informed - Our office was closed during the week of August 8th. Our office phone answering system clearly communicated of the office being closed to anyone who called in during that week. During the week of August 15th , our office communicated with our patient to understand and to help address any concerns. An appointment was provided with Dr. Das for August 18th. On August 18th, Dr. Das addressed our patient's concerns including providing her additional insights on her oral health. The patient understood her treatment option and provided her consent for Dr. Das to move forward to take care of her immediate concerns with the filling. The immediate concerns were address and treatment completed on August 18th. The above should fully address the concerns and the matter is resolved. Thanks & Regards, Murali *** Office Manager Family Dental At Wesley Chapel **** ******** ****** Suite *** Wesley Chapel, FL XXXXX Email: *********@wcfdfl.com Tel/Fax: (XXX) XXX-XXXX Business Hours: 9 am to 5 pm; Monday to Thursday Consumer Response /* (2000, 13, 2022/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) So after I scheduled an appointment over the phone with the office manager, I went in and had the filling assessed and it had fallen off partially. I spoke with the dentist about getting it put back on and the circumstances that I was under the impression that it would be covered since it had only been a month and a half since the initial filling date. I was in directed to sign a large packet that I had to read over that I didn't have to before understanding the consequences with getting the filling put back on. I was kind of taking it back by having to do so since it seems a little sketchy to me. I signed the form and was in told that I had to pay $55 out of pocket because my insurance wasn't going to cover it completely. I've been proceeded to say that I did not have a job at the time and they said they were going to see what they can do, I was then told that I have a credit on my account because I had overpaid from my last visit and they weren't going to tell me that unless I said I couldn't pay for that out of pocket today. I was really upset about it and I did not think that was how an office handled patients at a practice like this. I will never go back to this business based on how they treated me as a customer and didn't really care about my situation whatsoever.

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