Complaints

This profile includes complaints for Affordable Dumpster Rental LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Affordable Dumpster Rental LLC

  28999 Anise Dr Unit 1035 Wesley Chapel, FL 33543-7635

• 

  Affordable Dumpster Rental LLC

  6520 US Highway 301 S Riverview, FL 33578

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dumpster from Affordable dumpster rental and sent pictures and size of shed that i needed to take down and was told my the associate that a 20 yard shed would be large enough. It was not so I had to call for a second one and again was told a 10 would be large enough for my remaining items. I received to additional charges for weight and was told weight exceeded limit at dump totally over $600 in addition to three cost of two sheds which cost almost $1000. They knew the weight would exceed the limit and under sold me instead of giving me the largest dumpster in the beginning. The are crooks and swindlers and should have the rating downgraded. Thank you.

  Business Response

  Date: 04/11/2025

  To Whom It May Concern:

  According to our guidelines and many of other dumpster companies it is a true fact that a 20 yard dumpster will accommodate a 10x16 shed and other items if need be. I have attached the customer's agreement which covers weight allowances extensively. The invoices the customer attached to her complaint also gives specific information regarding the weight and days included in her rental. It also gives the amount it would cost should she want to keep the dumpster for any additional days over her 10 days included and what the weight would be should the dumpster contents weigh more.  According to the customer's signed agreement the 20 yard ******************** was provided with the first *****lbs with the additional weight if any would be charged at $130.00 per1,000lbs. There is no way for weight to be determined until the dumpster is taken to a landfill in which it is placed on a certified scale. We hope this explanation helps the customer understand that in no way did we try to under sale her needs. The agent could only go by what was provided to them at the time of the call. A 10x16 shed which again a 20 yard dumpster can accommodate. Thank you!

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23165186
  
  I am rejecting this response because: I am not interested in getting money back from them I know I should have done more research on them and should not have trusted that they would guide me as to the best option. What I want is for this complaint to be placed in their file so the next person who looks into them sees how deceptive they are and doesn't trust they will advise them to the best option. If this can be done then I will be satisfied with the outcome.  Thank you for your assistance. 

  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:03/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dumpster to be delivered and it was delivered on February 21, 2025. The rental was for a week and I thought it would be picked up on the 28th or 29th. I left on the 29th for vacation and came back on March 3rd and the dumpster was still in the yard. I texted the representative **** on the 3rd and asked him when they will be picking the dumpster up, he texted back but never mentioned that I needed to call them to have it picked up. Per the contract it states I could text or call to have it picked up and I texted **** on the 3rd and he did not advise that I needed to call. I feel as through this company intentionally do this to receive more money. They are trying to bill me $19 a day for 8 extra days when I actually contacted them on the 3rd. Please help as this is surely not legal.

  Business Response

  Date: 03/24/2025

  After reviewing the customer's account ********* the customer was charged 8 extra days @ $152.00, when the customer should have only been charged for 2 extra days @ $38.00. Our records show customer texted in on 3/5/2025 and her ********************** period ending on 3/2/2025, (day of delivery is waived as a courtesy). We have corrected the customer's account by refunding $114.00 to the card on file which is for the 6 days she was overcharged. A revised invoice has been sent to the customer's email and a screenshot of the receipt has been texted to the customer's number on file. We do apologize for any inconvenience this has caused and hope this rectifies the error. We want to continue to earn your business so, please reach out to us if you have any questions or concerns. Our ************* Team will be happy to assist! Thank you!

  Customer Answer

  Date: 03/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Smartt *****

• Initial Complaint

  Date:03/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst experience. I rented a dumpster for 7 days through another company that apparently subcontracts through Affordable Dumpster. I received multiple messages and emails that when I was done with the dumpster to call or text them and they would pick up and if I kept it past the date contracted it would be $19/day.... Which I had planned to do since my four year old had the flu all week so I needed a bit more time. Sounds great, right? When I got back to the house I was moving from and using the dumpster to clear out..... the dumpster was gone. No call, no text, just dumpster gone.I called, waited on hold and when I finally got through the woman on the other line was like, too bad so sad, today was your pick up day and the email and messages I sent were automated. ??????? I said, will that's a dumb thing to automate to send if that's not the case. I want the dumpster back, please, I'm on the last day of a move and had left a good majority that was going on the dumpster in a room in the house. She responded with it would be $250 if it hadn't been dumped or $479 if it had. I asked for her manager where she told me she was the manager and I said okay, well whoever is above you. She said there wasn't one. We went back and forth - never got a dumpster.I then had my dad call as he was the one that purchased the dumpster. He talked to a guy on the phone that said they weren't going to return the dumpster and he could pick it up whenever he wanted and then hung up on.Needless to say, I'm four days behind my move out day because I had to figure out how to get rid of all the stuff that I had planned on putting in the dumpster. All in all, the extra $19 a day has costs me an additional $450 plus 4 additional days of rent, water and electricity.

  Business Response

  Date: 03/14/2025

  Dear ******/**** *****,
  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any frustration or confusion youve experienced regarding the pickup of your dumpster. At ***, we strive to provide reliable, customer-focused service, and were disheartened to learn that weve disappointed you in this instance.
  We understand that you requested a prescheduled pickup for Friday, February 28th, during your phone call with our Sales Representative while placing the dumpster order. Accordingly, the dumpster was collected as scheduled on Friday, February 28th. However, we recognize that this outcome has left you upset, and for that, we are truly sorry. Its never our intention to cause inconvenience or dissatisfaction. In fact, we typically do not preschedule pickups, but in this case, we made an exception because you specifically requested it, informing us that you needed to be out of the house by February 28th. To reflect this, we noted the prescheduled pickup on the invoice and in the Service Agreement as per your request.
  To provide clarity, we are including sections of the call transcript with our Sales Representative, as well as the entire Service Agreement (with pertinent sections highlighted). Again, we deeply regret any confusion this may have caused. We include this information in multiple placessuch as the invoice and agreementto minimize misunderstandings and ensure clear communication, but it seems we fell short here.
  Your feedback is incredibly valuable to us, and were grateful for the opportunity to address your concerns. 
  Sincerely,
  The *** Team

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dumpster delivered to my property with a phone call before they showed up so we could make sure to move anything in the way. They just informed me that they tried to deliver it but couldn't because a trailer was in the way. They then said they were still charging me the full amount without ever delivering anything. So I prepaid $538.00 for a 20 yard dumpster for a week with 2 tons limit and they are keeping that. On top of that, they are charging another $250 because they couldn't deliver the dumpster.

  Business Response

  Date: 02/11/2025

  
  Dear Mrs. ***************** you for reaching out. We completely understand your concerns, and Id like to clarify our policy regarding deliveries.
  Per the contract, the drop-off and pickup area must be free of obstructions to ensure a safe and efficient delivery. Unfortunately, when our driver arrived, there was a trailer blocking access, preventing the delivery. As a result, a relocation fee of $250 was applied to cover the cost of the attempted delivery and the need to reschedule.
  Regarding phone call notifications, while we do ask our drivers to call when possible, calls are not guaranteed for driver safety, as their priority is focusing on the road and maintaining schedules. We do our best to accommodate requests, but we cannot ensure that a call will always be made before arrival.
  We strive to be as transparent as possible about our policies, and I understand this may not have been the outcome you were expecting. If youd like to reschedule your dumpster delivery, please let us know how we can assist.
  Best regards,
  Affordable dumpster rental 

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a large dumpster for a couple of days to remove weeds and a few branches, nothing major.A nasty man delivered a small dumpster. I was told the price would be $388.00 However, after they removed the dumpster they charge my credit card an additional $180.00 .We rent dumpster all the time. I've never been charged so much for so little. I will be filling a complaint with the Attorney general of N.M.These thieves must be stopped from ripping off all their unsuspecting customers. The best thing the owner of this company can do is make this right with me before I'm forced to file a complaint in district court. Once we file in court we will have access to all their services records and expose them for the thieves they are.Unacceptable!!!

  Business Response

  Date: 02/11/2025

  Dear ** ****,

  Thank you for reaching out. After reviewing our system, we do not see any record of a complaint regarding this matter.
  When the contract was signed, **. **** agreed to the terms regarding weight limits and overage charges. As part of our service, we cover the first ***** lbs from the landfill. However, in this case, the total weight of the dumpster was ***** lbs, which is well within the capacity of our 10-yard dumpster.
  Since it's impossible to determine the exact weight of a dumpsters contents just by looking at them, we rely on state-appointed landfill scales, which accurately weigh the load and bill us accordingly. This ensures complete transparency and fairness in our billing process.
  If you have any further questions or need clarification, feel free to reach out. Were happy to help!

  
  Best,
  Affordable Dumpster Rental

• Initial Complaint

  Date:01/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing on behalf of my wife ****** ****-******, we hired affordable dumpster rentals for a dumpster and agreed to a set price. We were only allowed 1000 lbs so we weighed everything that we put in and we only put in 796lbs of items. Affordable Dumpster Rentals is claiming that we put in ***** lbs worth of stuff. This is completely inaccurate and a scam. Affordable Dumpster Rentals has a shown history of lying about weights based on scale tickets, they have had numerous customers alleged the same behavior and it has become a pattern. I am asking that *** remove the charges and cease collection activity.

  Business Response

  Date: 01/25/2025

  Dear *****,

  
  Thank you for reaching out to share your concerns. We appreciate the opportunity to clarify the matter and address your questions.
  At Affordable Dumpster Rentals, we rely on state-appointed landfills to weigh all dumpsters. The landfill uses certified scales to measure the exact weight of each load, and the attached ticket was generated directly from their system at the time of processing. While personal scales may provide estimates, weight discrepancies can occur due to differences in equipment, especially with bulk materials. However, the landfill's measurements are the standard we use for billing purposes.
  Per the contract, the first ***** pounds of weight were included in your rental, and we did pay for that portion on your behalf as stated in your contract. The additional charges reflect the overage for the weight recorded beyond this allowance.
  It also appears that one of our representatives attempted to reach a resolution with you, but there seemed to be limited cooperation during the process. We remain willing to work with you to find a fair and amicable resolution. Please feel free to contact us if you have further questions or would like to revisit this discussion.
  Thank you for your understanding, and we look forward to hearing from you.

  
  Sincerely,
  Affordable Dumpster Rentals Customer Support

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22847920
  
  I am rejecting this response because: I called back in to the company and ****** advised me that my 2 options or either pay the $56.10 or it will go to collections. I asked to speak to his supervisor and he refused.  We did not have *****lbs worth of stuff in the dumpster, stuff was clearly added after the dumpster left our house. Also ****** has my name wrong, my name is ****. I am not paying for something that isnt mine! 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 01/28/2025

  Dear Mr. ******************* you for your response. I want to address your concerns directly and clarify the situation.
  First, the additional charge of $56.10 is valid and based on the landfill ticket, which confirms that the contents of your dumpster exceeded the contracted weight allowance by ********************* your contract, we covered the initial ***** lbs, and the overage is billed directly from the landfills measured weight. We do not alter or add materials to dumpsters; the landfills scales are certified, and their findings are final.
  Regarding your interactions with our team, it is disheartening to learn that our employee, ******* was subjected to inappropriate and offensive language while trying to provide assistance. While we understand frustrations can run high, using racial slurs is absolutely unacceptable under any circumstance. Our team works hard to resolve issues professionally, and we expect the same respect in return.
  It is also important to note that ****** provided options for resolving this matter, and the charge of $56.10 remains valid per the contract and landfill ticket. Refusal to settle the balance may result in the matter being escalated to collections, as outlined in our company policy.
  We remain willing to assist you within the bounds of the agreement and are open to discussing any concerns further. However, we cannot tolerate harassment or abusive behavior toward our staff.

  
  Sincerely,
  Affordable Dumpster Rentals Customer Support

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22847920
  
  I am rejecting this response because: They refuse to contact GFL to find out where the additional 864 lbs came from. I weighed everything on a portable industrial scale that is accurate and I only placed 796 lbs into the dumpster. Somehow 864 lbs was added after the time it left my property.. As far as abusive language, your employees are the ones that have escalated such behavior on their refusal to help with this situation and their disrespect towards myself. Also your company is in violation of the Fair Debt Collection Practices Act and if this is not resolved, I will be taking action against your company. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 02/02/2025

  
  Dear ****,

  
  This matter has already been resolved with our team, and we insist that the ongoing harassment of our staff stops immediately.
  All dumpsters are weighed at state-appointed landfills using certified scales. While personal scales may vary, the landfills recorded weight determines final billing. We covered the first ***** lbs, and the overage charge is valid.
  Additionally, our staff has been subjected to inappropriate behavior during this dispute. We maintain a zero-tolerance policy for harassment and will not engage further.
  We are requesting the BBB remove this complaint as we have addressed the matter professionally. If you wish to dispute further, please do so through the appropriate legal channels. This will be our final communication on this issue.

  
  Sincerely,
  Affordable Dumpster Rental Customer Support

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22847920
  
  I am rejecting this response because: Spoke with *** on 1/30/25 and he advised me that we can work something out and have a tentative agreement. I am just waiting for the updated invoice on this matter. I also want to note that your company has not addressed this professionally, even before I started with my hostility, your employees hung up on me, lied to me on numerous phone calls. BBB will not delete this complaint as this complaint is like the many others your company engages in being fraudulent. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They ended up charging me over $1000.00 additional for over my weight limit. When I orginially rented dumpster I told them I have no ideal what trash weights. I been renting dumpster for 15 years and never have been charge for "over weight". I am in the remolding business for 15 years and never have paid extra for a dumpster. When I rented it over the phone I said to the person on the phone if I fill the dumpster with interior home debris and I don't go over the top of the dumpster with debris will I be charge extra. They ask me what I am putting inside the dumpster and I told them I gutting the interior of the home with bathrooms and kitchen and other household items. They said as long I don't go over the top I should be fine. for 15 years I filled dumpster with the same debris as this project and never been charge extra. I don't work in this area and that is why I didn't use my regular dumpster company.Its shameful how they deceive people. Its highway robbery and I hope you will help with this matter.I was charge for $448 / $448 and $459 and $541 ( the amount I don't agree with) .Thank you

  Business Response

  Date: 01/08/2025

  Dear ******,
  Thank you for sharing your concerns with us. We appreciate the opportunity to clarify our policies and address your questions regarding the charges.
  When renting a dumpster, we do our best to provide as much information as possible to ensure transparency. During your call, our representative discussed the materials you planned to dispose of and advised that while staying below the rim of the dumpster helps avoid trip charges for overloading, it does not guarantee that the load will stay within the included weight allowance.
  Unlike some companies, we operate with a weight limit of ***** pounds (1.5 tons) for our dumpsters, as was communicated to you during the rental process. It is nearly impossible to gauge the exact weight of a filled dumpster until it is processed at the state-appointed landfill, where precise measurements are taken. In this case, the weight of your load significantly exceeded the included allowance, resulting in additional charges.
  We understand your frustration, especially given your experience with other providers. However, weight limits and charges can vary across companies, and our policies were shared upfront to ensure transparency. The landfill ticket verifying the weight of your load is attached for your review. If you wish to verify this further, you may contact the landfill directly.
  We assure you that the charges applied are valid based on the recorded weight and the terms of your rental agreement. If you have additional questions or require further clarification, please do not hesitate to contact our Customer Support Team.
  Thank you for your understanding.

  
  Sincerely,
  Affordable Dumpster Rental Customer Support

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a dumpster in early December 2024 for drop off December 20th and pickup January 2nd. They dropped off the dumpster a day early without notice - they called us to ask if it was okay after the dumpster was already in the driveway and said we would be charged for the extra day. I called back twice during my rental period and confirmed my pickup date of January 2nd and also had someone remove the extra day of rental charge for the early drop off. No problem. Then January 2nd comes around and they dont come pick up the dumpster. The customer service *** tells me that they will pick it up within 3 business days. This is a big problem because that was not the agreed upon pick up date and I had other plans after January 2nd. They come to my home January 3rd unannounced - no call to let us know they were picking up that day or that they were on the way. They called one time about a car blocking the dumpster then took a photo, charged $250 to our credit card unauthorized and left. No knocking on the door to ask for someone to move the car, no nothing. This whole experience has been so predatory. Also, the manager ***** was the most unhelpful, rude, and predatory customer service agent I have ever met in my life. This dumpster company also provided a signed contract that we never signed - they just typed my husbands name on a line and called it a day. No one should ever use this company unless they enjoy being scammed.

  Business Response

  Date: 01/06/2025

  Dear Mrs ******************* you for taking the time to provide your feedback. We want to address your concerns and clarify our policies and processes to ensure transparency.
  First, regarding the signed contract, we cannot proceed with delivering a dumpster without receiving an electronic signature (e-signature) on the agreement. This signature is completed either while the customer is on the phone with us or after theyve had time to review the contract on their own. E-signatures are a standard practice for many businesses, especially those operating paperlessly or in situations where reaching customers physically is not feasible. However, we understand your concern and want to assure you that our team will look further into this matter.
  Per the signed agreement, on the first page, it is stated that the area for delivery or pickup must be free of obstructions. Delays can occasionally occur due to unforeseen issues with drivers or trucks, but in this case, it seems our team confirmed the area was clear before the attempted pickup.
  Regarding the additional charge for obstruction, when our team encounters a blocked dumpster, a $250 fee is applied to account for the delay and rescheduling. While we strive to communicate effectively in these instances, we apologize if the process felt abrupt.
  We understand your frustration with the overall experience and your interaction with our team. We are committed to addressing your concerns and improving where possible. Please contact our Customer Support Team for updates or further clarification on this matter.
  Thank you for bringing this to our attention, and we hope this explanation helps address your concerns.
  Sincerely,
  [Your Name]
  Affordable Dumpster Rental Customer Support

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charge the credit card but never delivery Dumpster.For charge is very fast , LIES , rude attendants .I want my money back and never more hear about this company .

  Business Response

  Date: 12/19/2024

  Dear ****,
  Thank you for reaching out and sharing your concerns. I wanted to address your feedback directly.
  Our records indicate that the $250 charge is related to an inconvenience fee, which is detailed in the contract. This fee accounts for the time and resources it takes for our trucks and team to arrive at a location, even if the delivery could not proceed as planned. While we understand this may be frustrating, it is part of our standard policies to ensure fair compensation for our drivers time and fuel.
  If you would like further clarification or to discuss this matter in detail, please dont hesitate to contact our customer service team. Were here to help and want to ensure transparency in all our interactions.
  We truly regret that your experience didnt meet expectations and appreciate the opportunity to address your concerns.

  
  Best regards,

  Affordable Dumpster Rental Team

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/15/2024 I booked a 20yd dumpster with 2000lbs included in the price to be delivered 11/22/2024. i was quoted 478$ which was very reasonable in my opinion. The dumpster was intended to clean out the house my brother was renting from my mother. He left 1 reclining sofa, 3 dressers, 2 cheap bed frames made of thin aluminum, 1 table, 4 chairs, and an assortment of garbage. Conservatively, I'm estimating we put ************************** this dumpster. I called to have the dumpster picked up on 11/25/2024. It was picked up sometime the next week, and I didnt hear anything from the company until 12/18/2024 when they billed my card an additional 969 dollars for ***** lbs of overage in the dumpster. Immediately, this raised red flags for me because this is approximately 3 cars worth of weight that they're saying I put in a 20-yard dumpster. I thought of every scenario as to what could have happened to cause such a massive discrepancy. The only thing that truly makes sense is that they delivered me the wrong dumpster and billed me for someone elses larger load or something along those lines. There were so many holes in the floor of the dumpster that smaller heavier items would have fallen through the floor if someone where to have dumped in the dumpster after we used it.When I called to talk to someone about the issue, I was dismissed and told that they would verify the dump bill, and it would come back as a correct charge. This is absolutely disgusting and predatory business practice.

  Business Response

  Date: 12/23/2024

  Dear Mr **************** you for reaching out to share your concerns. We appreciate the opportunity to clarify the situation and address the points you raised.
  Items such as furniture, aluminum frames, and household garbage can weigh significantly more than anticipated, especially when disposed of in large quantities. Based on our experience, it is not uncommon for a 20-yard dumpster to exceed expected weights. In fact, we have seen dumpsters of this size weigh in heavier on numerous occasions.
  It is also important to note that the weight of a dumpster cannot be accurately estimated simply by looking at it. The only definitive way to determine its weight is through the state-appointed landfills where all our dumpsters are processed. Each dumpster is weighed upon disposal, and the weight ticket generated is directly tied to your specific dumpster via its serial number.
  The ticket associated with your dumpster confirms the weight of the load and the overage charges. We want to assure you that the charges billed reflect the exact weight recorded at the landfill. While we understand how this situation can be frustrating, the additional charge is valid based on the documented weight of your load.
  We are committed to transparency in our billing process and providing fair and accurate services to all of our customers. If you have further questions or require a copy of the landfill weight ticket for verification, please don't hesitate to contact our Customer Support Team.
  Thank you for your understanding, and we hope this explanation helps address your concerns.

  
  Sincerely,
  Affordable Dumpster Rental Customer Support

  
  

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22706609
  
  I am rejecting this response because:

  I am not debating that we went over the 2000lbs, I would honestly say we could have even hit 4000lbs. The math is not there to support *****lbs over. 1 couch (400lbs) 3 dressers (200lbs x 3) these took up tons of space because we took the drawers out to make it lighter to move. 2 aluminum children's bed frames (150 x 2) 1 dining table with 4 chairs (300lbs) 1 desk (250lbs) 4 bar stools (50lbs x 4). My math is coming to 2050lbs for these things and i am highly exaggerating the weight on the items. Everything else was standard moving trash that got left behind. Pizza boxes, old kids toys. It is not possible for us to have put *****lbs worth of trash in the dumpster ontop of the 2050lbs I factored in. Like I said; I'm more than happy to accept that fact that we possibly went over the weight by 1000-2000lbs at most. You're telling me we manged to fit all that furniture plus the weight of 3 small cars in the dumpster when with just the furniture the dumpster was full. More than happy to drop all of this if you can meet me at a moderate agreement of overage. 969$ in overage is absurd. 

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 12/26/2024

  
  
  Dear []*******,
  Thank you for reaching out and sharing your concerns regarding the weight charges. I understand your frustration and want to provide some clarity on the matter.
  First, I want to emphasize that we are not the landfill, and the weight of your dumpster was determined by the landfills certified scales. The landfills documentation, including the weight ticket, serves as the official record of the disposal weight. If you would like to address any discrepancies or questions about the weight measurement, I encourage you to contact the landfill directly using the information provided on the weight ticket.
  Alternatively, our *************************** is here to assist with any further questions or resolutions , and well do our best to help.
  I appreciate you walking us through the math and items you believe contributed to the weight. While I understand your point, the landfills scales account for the total weight, including any unseen or underestimated factors. Please know that overage fees are calculated based on the landfill's weight report and the terms of your rental agreement.
  We genuinely value your feedback and are open to discussing a resolution. Let us know if youd like to explore options further.

  
  Best regards,
  
  ADR

  Customer Answer

  Date: 12/26/2024

   
  Complaint: 22706609
  
  I am rejecting this response because: 

   

  Then is it a possibility that you guys mixed up my dumpster with someone else's who potentially used it for heavier material? Because at the end of the day this was a cleanup of stuff left at a house. Literally 2 rooms I'll say it until I'm blue In the face and someone listens. There is no way we put ***** lbs over in our dumpster. Can you review footage to prove that it was my dumpster? 

  
  Sincerely,
  
  ******* ******