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Business Profile

Motorcycle Dealers

Gables Motorsports of Wesley Chapel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new Mako 18 LTS on May 22, the following morning I texted my sales rep ********************* that I noticed damaged to my seat, ***** was kind enough to pass on my photos to ***** their services and parts manager. After not hearing from either ***** or ***** for over a week I reached out to ***** and asked for a status update. After a few texts back and fourth still no word on the status of the damaged part. At this point I advised ***** please let me know it the part is going to be replaced if not I was just going to buy a new seat cover.Fast foward to Friday June 14 ***** sent a text advising he'll get back to me by Monday June 17th. I have not heard from them since then. I am very pleased with my purchase but extremely disappointed with the service or should I say lack of. I did retained all my texts messages between ********************** and myself but I felt it was not appropriate to post them on a public site. I will say this the sales portion rates a 5 star review and one star for the service after the sale.

    Business Response

    Date: 07/22/2024

    Thank you for bringing this matter to our attention. We apologize for the inconvenience and miscommunication. At this time we are in contact with the consumer and and have the item of concern available to be replaced at his earliest convenience.

    Customer Answer

    Date: 07/22/2024

     
    Better Business Bureau:
    I received a call from Gables Motor Sports today and ***** stated that a replacement part is available at the store. I picked up the replacement part today.

    Thank you so much!!!!!!
     
     

    *******************************

Gables Motorsports of Wesley Chapel is NOT a BBB Accredited Business.

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