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            Business ProfileLexus of Wesley Chapel

            New Car Dealers
            BBB accredited business

            Contact Information

            5350 Eagleston Blvd

            Wesley Chapel, FL 33544-8840

            Get Directions
            Visit Website
            (813) 907-5350

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/1/2018

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This dealership offers new and pre-owed cars and SUV's, they also provide complete motor vehicle repairs, and maintenance.

            Business Details

            Location of This Business
            5350 Eagleston Blvd, Wesley Chapel, FL 33544-8840
            BBB File Opened:
            3/6/2018
            Years in Business:
            8
            Business Started:
            5/4/2016
            Business Incorporated:
            5/4/2016
            Accredited Since:
            6/1/2018
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of MV99051 for this business, issued by Florida Department of Agriculture & Consumer Services. The expiration date of this license is 12/20/2025.

            These agencies may include:

            Florida Department of Agriculture & Consumer Services

            2005 Apalachee Pkwy

            Tallahassee FL 32399

            (800) 435-7352

            https://www.fdacs.gov

            BBB records show a license number of MV9912666 for this business, issued by Florida Office of Financial Regulation. The expiration date of this license is 12/31/2024.

            These agencies may include:

            Florida Office of Financial Regulation

            101 E Gaines St

            Tallahassee FL 32399

            (850) 487-9687

            https://www.flofr.com

            BBB records show a license number of VF-1122637-1 for this business, issued by Department of Motor Vehicles-Tallahassee. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Department of Motor Vehicles-Tallahassee

            2900 Apalachee Pkwy # B441

            Tallahassee FL 32399

            (850) 617-2000

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Grace Wins, LLC
            Business Management
            • Mr. John I. Williams Jr., President
            • Mr. David Williams, Vice President
            • Mr. D. Graham Hill, CFO
            • Mr. Randy Newbold, General Manager
            Contact Information

            Principal

            • Mr. Randy Newbold, General Manager

            Customer Contact

            • Mr. John I. Williams Jr., President
            • Mr. David Williams, Vice President
            • Mr. D. Graham Hill, CFO
            • Mr. Randy Newbold, General Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/03/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            These crooks sold me a 2017 Tucson, which I was told was in good, reliable condition. I also bought the extended "end to end" warranty. I have had issues with it since day 1 and got the full run-around with it. They even set me a service appointment 3 weeks out and then turned me away when I got there, saying they didn't have ******* mechanics or diagnostics equipment, which is fine if they didn't have me drive 40 miles each way to tell me this. When I finally got the truth from a ******* dealer, it was revealed there's roughly $4,000 in repairs needed for the A/C, which are covered under warranty, and about a $***** worth of repairs, which are not. Lexus of Wesley Chapel wouldn't even give me the warranty information to get the A/C fixed until I threatened to show up in their lobby and was on the way there. Their sales manager refuses to take any responsibility for this. He very snarkily told me they make sure the used cars they sell get a test drive and an oil-change, and that's it. I have only driven this car for less than ***** miles and shouldn't be having these problems. Some of the items found today were: Tune up needed @ $249.99 (done every 10,000-12,000 miles), **** Induction Cleaning @ $229.99 (done every ****** miles), and a leaking upper radiator hose @ $453.30. Since I was so egregiously lied to, I want Lexus of Wesley Chapel to cover these items.
            Read More
            Read 6 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kelly G

            08/06/2022

            My husband and I have owned 3 Lexus vehicles. Never a problem until we decided to recently get serviced at Wesley Chapel. I will start by saying that the team (staff) are always very polite and prompt. However, this last visit has really rubbed us the wrong way, so much so, that we will not be back. My husband went in for a 5K service. He asked if they could give us a quote on a side view mirror and a small side panel at the very bottom of our car because there was a crack on the under side (not visible because it was under the car). The sales rep gave the quote and my husband who has broken English decided to purchase only the mirror for $147.38. The side panel was $1,356.84 so since we wouldn't see this small crack, he didn't want that part ordered. The rep ordered both and my husband paid for both, mistakenly. The order was $1504.22 in total. So, my husband said that it was his mistake and that we would have the 2 parts replaced. I was not at all happy because they took advantage of him and we could not cancel the order!!! SINCE WHEN DO YOU PAY FOR PARTS BEFORE THEY EVEN ARRIVE?? Let me guess, all due to COVID and these companies screwing their customers! If the rep went to see either of the parts - he would see that NEITHER needed to be replaced. The Following week, the parts were put on...and oh, I received a text saying that I could pick up the car - a day later - and the bill was $600 for the install. I complained to the sales rep about the additional $600 and he said sorry. I called the manager, he FINALLY said he would take off $165.00 for 1 hour of service. My 2ND question is, since when do you order a part for $148 and the labor is $350? So, I am disgruntled to say the least! If they want to earn my business, they should make it right. They took advantage of my husband being a foreigner and their tactics to TACK on install. At any honest shop, you have the FULL PRICE, not an oh by the way - to put the parts on - ITS EXTRA!

            Lexus of Wesley Chapel Response

            08/09/2022

            Mrs. Guigon,

            Our deepest apologies for your service experience. We always want to exceed our guests' expectations to provide an exceptional service visit. We most certainly value and respect the relationship we have with you and your husband. Please reach out to me directly to discuss how we can earn back your trust. My email is ********@lexusofwesleychapel.com or please call at your convenience, XXX-XXX-XXXX x 2071.

            Kind Regards,

            Randy N.
            General Manager
            Lexus of Wesley Chapel
            Read 1 More Customer Review

            Local BBB

            BBB of West Florida

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