Business ProfileforLithia Mazda of Wesley Chapel

On December 17, 2023 I purchased a Mazda 3 from Mazda of Wesley Chapel. The finance manager, *******************************, had me sign a small electronic pad, but I could not see all the details of what I was signing. I was then given a thumb drive instead of a copy of the papers (I have several ethical concerns with what transpired in the finance office, but I would like to focus on my main complaint at this time. Receiving a full refund of $8583). I returned to the finance office on December 26, 2023 and signed cancellation forms for several warranties and convenience items listed below. I was told the cancellation of the **** PPM, GAP and the T&W packages should take effect and be removed from the purchase price of the car in 6-8 weeks. The finance manager said the Lithia ************** Services and the Lojack were not refundable by the dealership. He asked that I make the cancellations directly with the respective companies. When I called to make those two cancellations, I was told by the company representative that the account would not be in their system for several weeks and the dealership could and should handle the cancellations. The next day the 28th of December, I contacted the finance manager again. He completed the cancellation form (attached) and said it would be submitted.After waiting more than ten weeks, I called the dealership on Saturday March 16, to inquire about my cancellation request. I was notified that *******************************; the finance manager was no longer employed at the dealership. I was connected to *********************** who determined that no cancellation was submitted in December 2023. IT IS NOW GOING ON FOUR MONTHS SINCE I FILED MY ORIGINAL REQUEST. MAZDA OF WESLEY CHAPEL NEEDS TO ADDRESS THIS MATTER NOW, AND CONFIRM IN WRITING THAT ALL MY CANCELLATION MONEY ($8583) BASED ON CANCELLATION DATES OF 12/26/23 AND 12/28/23 WILL BE REFUNDED TO ME WITHIN 30 DAYS.