Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2023 I got a letter from **** saying they extended the warranty on the *** on my **** Fiesta. I had paid $2224.53 for a new TCM and Clutch in June 2017, so on 09/05/2023 I reached out to Parks **** since they did the repair. I spoke with spoke with ***** ********* and was told they could not locate my repair, but thankfully I keep my receipts. I emailed a copy to ***** and was informed "That was on our old system so the repair orders don't read correctly when we reprint them on our new system." I heard nothing for a bit, so I emailed again on 09/20/2023, no response. I called and left several messages and talked to various people over the next couple months. Finally I got an email on 12/15/2023 from ***** which said they informed they had gotten no messages from me. ***** followed up on 12/19/2023 to inform no refund was issued, so they are going to attempt to submit to **** again. Now we have another couple months of silence, I called and left messages and sent emails about once a month and heard nothing. Occasionally I'd reach a supervisor that informed me they were working on it. In November 2024 I was told ***** didn't work there anymore and I was assigned now to **** ****. **** finally admitted to me nothing was previously done and that it was beyond ****'s deadline to submit. They assured me they would talk with their director and see about what could be done. I often leave messages multiple times a week and get no response for several weeks. At this point, I don't know what else to do because I did everything I was supposed to and so filing these complaints will hopefully resolve this before I have to deal with taking them to court over this.

• Initial Complaint

  Date:08/02/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened Claim with **** (CXH02410189):In 06/2023, I brought my 2019 **** Escape (VIN *****************, roughly ****** miles) into the service department at Muirfield, Inc. d/b/a Parks Ford of Wesley Chapel ("Parks ****"), license # ******, because my vehicle was shaking when changing gears. Parks **** held my car for 4 days to run diagnostics and found nothing wrong with the vehicle; the service advisor was ******. I called Parks **** on 07/30/2024 and requested the diagnostic report. I was told that Parks **** had NO DOCUMENTATION for this service visit since they found nothing wrong. The issue persisted and I recently brought my vehicle to a different **** dealership (************************** *****, **) on Thursday, 07/25/2024. On 07/30/2024, I was informed by the service advisor (******) that the shaking was caused by solenoids having fallen into the transmission, requiring the transmission to be re-built. The quote for this repair is about $5,000. ****** also informed me that had I brought my vehicle in before 06/11/2024, the repair would have been covered under my 5 year warranty. Parks ****, through inadvertence or otherwise, did not accurately diagnose my vehicle in 2023. Now, **** expects me to cover thousands of dollars in repairs that I otherwise would not have been responsible for. This does not account for the 11+ days that this issue has caused me to be without my vehicle; 4 days in 06/2023 and 7 days for this visit to **************************. I have been a ******************* customer over the years, in light of experiencing similar ongoing issues with my previous vehicle (2016 **** Focus) that I also purchased from Parks Ford of Wesley Chapel. The clutch on that vehicle had to be replaced four times over three years, and I ended up trading it in for my current **** Escape. **** should pay for the full repair.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from parks **** and they indicated the vehicle comes with two keys. After agreeing purchase and signing the contract they advise one key is defective and offered to replace it. Today they have now informed me that we must buy a key from a third party source and they cant help us.

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fathers car is a **** 2014 focus. We started experiencing issues with the car. Loss of power, not starting, even while driving the car would just slow down, sometimes coming to a stop. Right after we noticed this we got a letter in the mail. The 2014 **** focus was being recalled (customer satisfaction program ****** I will send a picture of the letter. The letter states if the issue with the car was the *** (the recall) which is vehicle exhibits symptoms of intermittent loss of transmission engagement while driving, no start, or lack of power. That is EXACTLY what the car was experiencing. So we got the car towed over there. **** said if this was the issue that there would be no charge. So we agreed. I will send you the whole chat between myself and ***** who is the representative at ****. He tells me that the recall for the **** wasnt the issue, it was a sensor, but then wants to charge me full price for the recall I will send you everything, if you can please help me. This was suppose to be free from ****, I wasnt suppose to pay anything. It went from $0 to 1200. Then a week later it went to *****, then 4500, then a couple months later now they was *****. The diagnosed it first and said it would only be **************************************************** a month later and changed the price. I am a working man with a wife and kid. Im continuously trying to do the right thing but these companies continue to tear us working people down. I need help. Its obvious they are doing something wrong. Please help if you can

  Customer Answer

  Date: 07/02/2024

   
  Better Business Bureau:
  
  The business parks **** at Wesley Chapel reached back out to me and took care of the situation. As of right now, I am currently satisfied by the service. They did reach out and made it right. I appreciate you guys for reaching out to them. I will respond back if there are any further issues. However, as stated previously, so far we are good. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from parks **** of Wesley chaple and in less then 2 months have had countless problems with the truck from starter to electrical to metal on metal grinding in the engine. And they are telling me nothing is covered under my warranty and want me to pay 1000s to fix the issues even the ones that were happening on day 1 of getting the truck

  Business Response

  Date: 06/27/2024

  While we regret to hear this client has had challenges with the pre owned vehicle that was purchased we do offer clients several choices in regards to extended warranties. Unfortunately this client did not choose an extended warranty that would cover the repairs in question. 

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So my vehicle was taken there to be serviced pertaining a claim through Geico. I stated to the advisor that my transmission was vandalized and the car would start it would change gears but it wouldn't go. So the service department asked me to sign a receipt for $295.95 for diagnostic. That was the only thing I expected to pay out of pocket because I was assuming ***** was going to cover the expenses. Upon further review ***** concluded with no evidence of vandalism. So I asked the service department how much would it be charge to fix the transmission so the car can drive. They stated to me that I would have to pay the $4,834.89 first before they would start the repairs to the transmission. I was like wait a minute hold up where is this bill coming from from?? They told me that they service the brakes along with other things pertaining my car. I only agreed for them to diagnost the vehicle. My concern was the transmission from the start. They advised me that they could not fix the transmission unless I paid what was done and they would not let me get my vehicle. They've had my vehicle over 2 months. I've been trying to communicate with service management they have not responded my calls. I've lost my job because of this and I had to pay out of pocket the $4, ******. I did not agree to that. The only signature Park's Florida Wesley chapel will have to prove is for $295.95. I sent what I signed attach PDF along with what I paid. I would like to be refunded for $4,088.94. I only agreed to pay $295.95. as seen in the attached PDF.

  Business Response

  Date: 05/07/2024

  Hello,

  While we understand ************* was hoping ***** would be reimbursing him for his repairs he did authorize all repairs performed. Please see the attached files showing his agreement to all repairs via texts and his agreement to pay along with his credit card payment. We have performed all repairs authorized and therefore do not agree that a refund is in order. 

  Sincerely,

  *************************

• Initial Complaint

  Date:03/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I had all the struts replaced for my vehicle on May 4th, 2023, since my struts had now reached 100k miles approx.Since getting the struts replaced, I have been at the dealership on a quarterly basis to address this issue, and they failed to resolve it. They state that the struts are defective based on their paperwork and have been doing warranty work however it has been a year since the work has been completed and does not meet proper acceptance criteria for a vehicle.

  Business Response

  Date: 03/11/2024

  Dear ************************,

  We are disappointed to hear about this experience with our Service Department. 

  Please reach out to our Service Manager Destin ******** to discuss this matter.  We would like the opportunity to find a resolution that is fair.    Our phone number is ************.  Please ask for Destin ********.  

  Thank you,

  ****************************;

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a ******* Tucson 2019 model in dec 2023 and ran into engine issue in Jan . Dealer not even ready to look at vehicle sold just a month back and asking me to run pillar to pillar with ****** , but while selling car they clearly told me any engine issue within 3 months they will take full responsibility and in general any issue with car their service team will immediately fix it and they are a reputed business and ensure cars are in good condition before sale. The sales person *************************** is not responding to my repeated calls or emails . A person identifying as ***** called me saying he is talking instead of ******* and said its a used car and once sold they do not have any responsibility . After a lengthy conversation , he said he will ask his service engineer to contact me to see what can be done , but after that no response. Every time I call he is not at desk or busy with customer or on sick leave. My car has been now in ********************** for close to 2 weeks without a resolution. ******* is unable to identify the issue and is asking me for $700 just to try some diagnosis . This is insane for a car bought just 3 months back and running into issue within a month.

  Business Response

  Date: 03/19/2024

  We have had the opportunity to speak to ************************ about the used vehicle that he purchased from us. The vehicle he purchased from **, was sold as is, and did not come with an automotive warranty.  However, in a good faith gesture we have agreed to send ************************ a check for $200.00 towards his automotive repairs.  ************************ has agreed to accept our offer.  

  Thank you,

  *****************************

  Parks Ford of Wesley Chapel

  Director of Communications 

  Customer Answer

  Date: 03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Will wait for the business to send me the cheque.

  
  Sincerely,
  
  *****************************************************

• Initial Complaint

  Date:07/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of the worst car dealerships I have ever thought of doing business with. As an out of state customer I went throught the buying process, had a buy order secured in hand and signed by the dealership. I took this to my bank for approval and even had my credit dinged for the loan. Everything was going fine until I was gosted then called several hours later to be told that someone else has bought the car. Also told we had to wait till the car was out of the shop on Thursday which was 4 days that I could have had this peocessed. I have attached messages so you can judge for yourself just how shady this dealership is. Not to mention the mountains of add ons such as a tire fee, battery disposal fee, a title fee that isn't part of a doc fee? Simple the worst experience and would not ever recommend them to anyone.

  Business Response

  Date: 08/10/2023

  Unfortunately another client was in the process of purchasing the vehicle in question while this transaction was being worked out with their bank. We apologized for any inconvenience this caused. As for the tire and battery fees, they are fees charged on every vehicle purchase by the **************** and passed on to the state by the selling dealership. 

  *************************

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 24, 2022 I purchased a vehicle from Parks Ford of Wesley Chapel. The vehicle that I purchased was a 2017 **** Mustang Gt. The total cost of the vehicle after taxes was *********. When the vehicle was purchased it was at ****** miles. ***** having the vehicle for 1 year and 3 months, on April 26, **** I was driving my car on the highway and the car shut off on the highway putting my life in danger. ***** the incident I towed the vehicle to my job which was the nearest place I knew. For the next couple days I left my car at work due to me being out of town. On May 9 2023, I scheduled a towing company to tow the vehicle from my job located in ***** to Wesley Chapel, approximately 35 minute route. Once it arrived at the dealership, the car was being diagnosed up until May 19th. On this date the dealership shared the diagnosis summary they found on the vehicle. In this summary it stated, that the vehicle at ****** miles engine showed multiple harnesses not properly clipped into place. Witnessed marks on crank bolt, new silicone at T-joints of timing cover/valve and a loose bolt on the passenger side valve cover. When the car was initially purchased they failed to aware me of any past service history performed on the vehicle by its past owners. Due to this issue with the engine being worked on previously, it has caused long term damage to the vehicle as the engine now has shredded metal in the engine oil. As a result the vehicle engine is currently locked, meaning I would have to pay out of pocket for a new engine. Parks Ford of Wesley chapel was not able to help me repair this issue due to aftermarket headers. Even with me purchasing their ******* care protect warranty which cost me an additional $7,020.00. All of this has cost me greatly and my vehicle is now unrepairable. I am very unsatisfied with the lack of communication the dealership showed and walked out the door paying for a vehicle that was not in good condition and could potentially risk my safety.