Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have a 2017 type R from honda. honda (not the dealership) issued a warranty extension for 10 years on the condenser for the *** ** broke two years ago and they didnt mention the warranty and took a few thousand $ in paymen. Now 15k miles 2 yrs later same part breaks, i bring up issue of them not mentioning warranty and of the fact they are refusing to fix the car even though honda issues the warranty extension. Im wanting my deductible back for the first service and my ac to be fixed through Honda not my warranty company.

  Business Response

  Date: 03/31/2025

  Mr. ******,

   

  After reviewing your concern and vehicle concerns it appears that the issue with your vehicle is not the same as the recall you speak of. The recall you speak of is for a leak in the ** condenser. Your vehicle consists of a restriction causing your ** concerns. The adjustor should be out to inspect the vehicle within ***** hours. If you have any additional questions or concerns, please feel free to reach out to me directly at ************

   

  ****** ******

  General Manager

  Wesley Chapel Honda

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2021 ****** titan pro4x xd while in finance I was offered lifetime tire service which I had asked details about, example brochure and was told there wasn't any but details would be provided in a thumb drive I was given . Upon reviewing the thumb drive when I got home there was no further details and I deemed the service unnecessary. I went the next day to cancel was told by the first billing it would be removed . Not the case I called several times afterwards, was told they apologize for the wait it take a few weeks and they would expedite the refund after several attempts to settle this I'm very disappointed and believe they have done nothing to resolve the matter it took them instantly to take my money but to return it in the amount of time passed is unacceptable from any business very deceitful unprofessional and liars it's now march 24 and I canceled in first week of November

  Business Response

  Date: 03/28/2025

  We apologize for the delay as the policy was canceled back in November. Warranty accounting team is expediting the refund back to you ****. We apologies for the delay and hope to get this matter resolved for you soon.

  Thanks,

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23110959
  
  I am rejecting this response because:
  I was given the same response a month ago , that they were going to expedite the refund and after several calls to the dealership and no response I feel like they're just avoiding the issue my understanding of expediting asap should not take an additional 3 months. I rather the dealership just cut me a check for the amount I don't understand why it still hasn't been posted to my account 
  Sincerely,
  
  *** *****

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23110959
  
  I am rejecting this response because: had it not been for the better business bureau helping me get my refund honda of Wesley Chapel would have prolonged the process beyond a reasonable amount of time.  I was dismissed several times while trying to resolve my refund in which i woukd get a call back which took 4 months .At the very least they should have offered a sincere apology from the top person in charge at the dealership .I would not recommend  anyone purchasing a vehicle from them to let them rush you and get detailed information regarding any service purchase during the finance  stage dont let them tell you we are out of this or that but  all detailed info will  be on the thumb drive like they gave me ,  which is what I was told and not true . I did not feel like a valued customer and hopefully they'll treat their future customers with dignity and respect like they should have done with me . 
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We leased a Honda Prologue in early January and did not receive a charging cable when asking about them we were informed they were out of stock but would be able to secure one for us. They offered three plans at the time one was for a straight allowance of ****** dollars to use at charging stations, the second option was a portable charger and a lessor amount of charging dollars, third option was a home wall charger and ****** in charging credits. While at the dealer we said we could accept the ****** credit since no chargers were available. The following day I called and said I wanted to change and go with the wall charger and was told it would not be a problem as soon as they were available I would be called. Still waiting for the call, I have tried to follow up several times both with sales person **** and his manager ***** ***** both do not return calls I have text messages been waiting since Feb 16th. I sent quotes for wall chargers ****** that I asked them to allow me to purchase and have them reimburse me which is cheaper than there plans and never received a reply. I have the texts showing most of my contact with them other than phone calls.

  Business Response

  Date: 03/21/2025

  Spoke to Mr. ***** and we agreed on sending him a $500 credit to install his wall charger. Customer stated that they were satisfied. Please feel free to reach out to us if you have any questions.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello- we purchased a vehicle here on 1/12/25. We no sooner than got the car home and we were greeted with a warning that there was too much oil in the engine. We parked the car and sought assistance from the dealer who kept putting our contact attempts off and provided no resolution. Approximately 6 days later, the vehicle still sitting because we did not want to risk engine damage, I finally called another time in hopes of speaking to someone and was told by the service department representative that we should seek help from a ******** dealer. When the ******** dealer looked at the car, they confirmed the engine was overfilled and had to perform another service to correct this. I was then in contact with ********* ****** with all the documentation indicating that this service was done incorrectly from Wesley Chapel Honda and provided our repair invoice. He then agreed to reimburse the $264.49 service invoice to correct their mistake on Jan 29, 2025 @ 2:28 P.M., Further contact attempts after this communication resulted in unanswered calls and no replies to e-mails inquiring when this would be resolved.

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 22987839
  
  Hello- we have not heard from Wesley Chapel Honda but have received a check from them. This lack of communication is expected from that company.

  
  Sincerely,
  
  *********** ******

• Initial Complaint

  Date:11/20/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you on behalf of my daughter, ****** ****** and since I am helping to pay for the car I am hoping we can take care of this issue. Back in October, a day after Hurricane ****** my daughter bought a car because her car was destroyed in the hurricane. Not only did they raise the sticker price on her due to the hurricane, but they also sold her a bunch of add-ons that she did not want, need, or was never explained what they even were. She signed under duress because they knew she was dropped off there, no Ubers were out because there was no gas, so she was stuck there and was intimidated by their staff to sign something they didn't even let her read. Nor did they give her a paper copy of the contract to read before she left. Not to mention, they sold her the car with no gas in it, and she barely made it home. To say she was treated poorly Wesley Chapel Honday staff would be a gross understatement. Needless to say, I counseled her to get those unnecessary add-ons refunded; the contract said she had 60 days for a full refund, or they refund would be prorated. She has written to them three times since then, on October 23rd, November 5th, and November 8th, with zero response or acknowledgment of the correspondence. She emailed them twice and sent a written letter via email (because they said it has to be in writing). I have also written multiple times and called. They say they will call back, and they never do. I hope that we can resolve this amicably and that the situation does not have to escalate. Taking advantage of a young girl who was alone and without transportation, thus unable to leave during a catastrophic natural event is a bad look for Wesley Chapel Honda and ************* and its subsidiaries. As per ******** written correspondence, attached, we'd like the total amounts refunded as per contract, plus taxes, etc., refunded to her loan immediately. Regards, **** ****** and ****** ****** ************ and ************

  Business Response

  Date: 12/04/2024

  Spoke with **** and we were able to agree on a resolution. 

  Thanks,

  Ferris 

  Customer Answer

  Date: 12/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate your help and that Wesley Chapel Honda handled the issue very equitably.  I respect them and am happy with the outcome. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:11/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/04/2024 my wife and I visited Wesley Chapel Honda to look at a used vehicle advertised price at $19,305.00. They promised to give me $20,000 for my truck so I had $4,317.77 equity from my trade in to put towards the down payment. We got to ***** ********** office the finance person and mmediately had us start signing DMV affidavits without letting us know who was our lender or the terms of the contract, but during his gibberish he mentioned that our monthly payment will be $630 plus so my wife and I immediately said no and was about to walk away. At his point it was around 7:45 pm or so so my wife left since she didn't need to sign anything. I got a yes from the person I ask to co-sign but when I got back he said he wasn't going to use my co-signer. The payment was still too high so he told me again he needed a few minutes to talk with his manager and came back and said we have a deal but did not explain anything just had me signing papers, keep in mind it is late at night so I was tired from work and from being their like 5 hours or so. I asked for a copy of everything I signed and he told me everything was on a *** stick which he gave me. So the day after I got off of work and plugged in the *** stick to look over the contract and the first thing I noticed was he changed the sales price of the vehicle from $19,305.00 to $21,653.27. Then I noticed a charge to pay their service shop on behalf of me of $3,521.90 for their service shop getting their vehicle road worthy 3 months ago, then pre-delivery fee of $1,434.00. That's $7,303.17 not including the taxes, tags, and service warranty. So in reality they sold me the car for $26,609.17 dollars because I can understand the pre-delivery charge to get the vehicle ready to sell. So, when I contacted the sales *** ***** with a K and ask for the vehicle contracts he told me they would mail them to me but I told him that is unacceptable and demanded a copy immediately but he said he would talk to his manager.

  Business Response

  Date: 12/04/2024

  Mr. *******,

  We would like to invite you in to review your documents and address any concerns you may have. If you could please reach me at ************ to set up your appointment. I would be happy to set my time aside to review and help resolve your concerns.

   

  Thanks

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22577573
  
  I am rejecting this response because: a sales manager already tried to explain the les contract which I didn't get after almost 2 weeks of asking for it. It's illegal and deceptive. I will be filing a report with the *** so you will quit ripping consumers off.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 12/11/2024

  several members of management have reached out Mr ******* on serval occasions and he states everything is fine  .

  Mr ****** please visit store and speak directly to our GSM **** ***** with any questions or concerns please.

  he can also be reached via email at ******************************** 

   

   

  Customer Answer

  Date: 12/14/2024

   
  Complaint: 22577573
  
  I am rejecting this response because: I do not need to go over the contract which you guys took over a week in a half to give me,  what I want is a refund from the difference between the sales price I was charged to the original sales price of the car. I really want to return the car because of you violating the law and my rights as a consumer but I will settle for what's fair.
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Honda CRV Hybrid vehicle on May 27th 2024 at another dealer. Ever since then, this thing is in the shop for numerous repairs which is fine. However, I had 2 new recalls 24V763000 and 24V744000 and came to this location for the work since its close. They are alleging on October 29th, 2024 that one of the recalls (Steering related) was complete while the other is still in progress due to parts on backorder for months and that there is nothing they can do. However, when I run my VIN on NHTSA and Honda it is showing my vehicle no longer has any open recalls and I suspect this dealer is lying about recall repairs to avoid lemon law. I have asked these people 3 times since October 29th, ******************************************************************************************************************************** anything.

  Business Response

  Date: 12/04/2024

  Mr. *****,

   

  We apologize for the delay in your request. My service team and I will review your recall concerns, and we will send you the repair order from your visit. If you have any additional questions or concerns, please reach me directly at ************

• Initial Complaint

  Date:10/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25, we purchased a vehicle from this dealer. The finance manager sold us an extra warranty based on a long list of coverages. At home I had to download a full version one the contract that detailed all the coverages. The actual covered items where much less than what had been promised. A few days later I made a formal request with the dealer via email for a refund of the cost which we could do within 60 days per the contract. After not receiving a ***ly, I sent via certified mail the cancellation forms to the warranty admin, Safe-Guard, on July 30th, which was received by August 14th. Per the contract, the refund is to be paid within days. I have confirmation that by September 9th, the contract termination was processing by ********** and on the phone a *** said the payment is to be sent to me from the dealer. To date, I have not received this payment totaling $1,078. Correspondence from the dealer has been intermittent and now after September 12th I have received no correspondence. I would like to just receive the refund per the contractual obligation of the dealer.

  Business Response

  Date: 10/24/2024

  Resolved customer concerns and had products canceled and refunded anything that was owed. 

  Customer Answer

  Date: 10/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I went to the business twice last week. On Tuesday I spoke with the original finance person. The sales manager was not in. I then went back on Thursday and spoke with both of them. They were able to confirm a check was finally issued on 10/24 and sent to my address via ****** It arrived on 10/28/24 and this has resolved my complaint. 
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 22Jun24 (3+months ago) I purchased a 2021 *** ***********: ***************** The only document I received is a bill of sale I've yet to receive a title. My bank is yet to receive a title as well. I keep on calling, emailing and nothing appears to happen. I currently live in ***** now and can't register my vehicle or obtain a new drivers license because of this. I've contacted these individuals and nothing seems to happen:***** ******** Finance Director Office :************ Fax: ************ ************************ ******* ****** Dealer Specialist/Title Clerk ************ Office ************************ I just want this title mailed to:Navy ******************** ************************* *****************************************

  Business Response

  Date: 10/14/2024

  PLATES AND REGISTRATION WERE SENT VIA FEDEX TRACKIN 778976131420 ON 10/2/24 

  Customer Answer

  Date: 10/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22352806, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Raymond Mendez

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/25/24... I bought a Honda CR-V off of Wesley Chapel Honda... They pushed for me to finance thru Honda Finance and I did use them... I paid off the car after only two months on August 13th. The car dealer uses a third party to deal with the titles and gets the lien put on it... Well... I went to the *** website 5 weeks later to print out my title but there was still a lien on it... I called Honda finance and they said that they did not have the title( electronic ) yet so they could not take the lien off even after the loan was paid in full...... I called the dealer for some help since they did the paperwork for Honda finance ... the dealer told me that they did everything correctly and it was up to me to straighten the situation out... they have the money they made from my sale so I guess when a problem comes after the sell they throw you under the bus... I even called and left a message with the general manager and never got a call back.

  Business Response

  Date: 09/30/2024

  This was addressed per the customer's request and the titles are Electonic. If the guest would like to go to the DMV to obtain a paper title, they should be able to do so at this time. Thanks