Customer ReviewsforWesley Chapel Toyota

Wesley Chapel Toyota has very poor service department.Most inefficient and inconsiderate service.It also has poor reception department.***********

This stealership is a joke. They’re not interested in selling vehicles, they’re more concerned with trying to squeeze as much money out of you as possible. Prices listed online do not reflect actual prices in person. A car I was interested in was 10k more when I viewed in person. This makes the prices way above KBB market value. In my experience they do not entertain reasonable offers and are not willing to adjust prices or remove their “Wesley Chapel Toyota Advantage” if it does not apply to you. This is simply a scheme to take Advantage of their customers hence the name. I was told that the vehicle was not on the lot long enough to accept any reasonable offers. I was requested to wait longer in case someone else is willing to buy the vehicle for full asking price before they would work with me. The only thing good I have to say is the internet sales associate Simon is a great guy and wants to make deals…but his internet sales “mangers” are holding him back. Best of luck if you decide to buy here, hopefully your experience is different than mine was.

Before buying an used car make sure you take a trusty mechanic with you on the purchase day... I bought my car back in 2020 and couple days after started to make a noise, I took it back because it was under warranty, the "technician" that looked over my car found "nothing" and the sales rep came back to me saying the technician told him that the prior owner was using regular oil instead synthetic and after couple oil changes the noise would go away. Well I normally take my car to ******* or take 5 for an oil change and the noise still there, I decided to take my car to the Toyota of ***** Bay this past Saturday for an oil change and they did an evaluation of my car per my request and results that the noise wasn't because of the wrong oil change, but because the front passenger axle and the end tie rod(both sides) need to be change. So now I'm here thinking, was the technician new and had no experience with cars or they were just trying to sell cars regardless of the conditions?,, this is something that could cause a bad accident for me and my family and of course y'all do nothing about it, because there's no longer a warranty and won't hold anyone accountable or be responsible for it. If anyone have any insight on how I can proceed with this situations please feel free to reply to this post, because that was irresponsable and unacceptable.

**************************** My husband and I purchased new Tacoma in 2007 from Toyota of Wesley Chapel, FL. We have been customers at this establishment for 16 years. TODAY was THE WORSE experience we have ever had there and will never return. We also purchased a 2016 Sienna through Toyota. My husband told me the ** had stopped working, not blowing cold air, no visual display. My husband got to Toyota at 7 am when they opened. They took our van in and informed my husband it might not be diagnosed until Monday 9/11/23! We simply wanted a diagnosis to determine the issue and an estimate. The estimate was $1685. To top off this very bad experience at Toyota of Wesley Chapel they charge us $192.55 to give us a FALSE estimate! Had to pay $192.55 to get an estimate of $1685.00!! (We can purchased that part ourselves for under $100!) Charging us for making us wait four hours to pick up a NON-Repaired Sienna per their Technician. For lying about our Sienna!!! Lying? Yes, Lying indeed!!! When I drove off in the Sienna, it was hot Outside. I turned the fan on to at least get some air moving and I was shocked, to say the least.Happily shocked, because COLD ** AIR was coming out. ** running totally finedisplaY working properly and cold comfortable air blowing. So we now realize what was the REAL ISSUE? The SYSTEM needed to be reset (not replaced!) by disconnecting it from van. NO! the ** Control Climate Control did NOT need to be replaced. The Technician disconnected, reconnected it and lied, lied, lied about needing a new Climate Control Panel! It is working fine! So did a Toyota Technician know this? Im sure he must know about resets! Pretty scary if he dord not! All the Sienna needed was a RESET! Nothing broken or failing.SO Toyota of Wesley Chapel wouldve taken our $1685.00 and not done a thing because nothing was actually broken. Beware !They made us pay $192.55 for a FALSE diagnosis. Dishonest business practice!I WANT A REFUND of $192.55.

My husband and I had a return to Europe, and we needed a second car. Been went onto the website and found a white 2021 Camry red interior inside. It seemed too good to be accurate, and it only asked for $33,000. The dealer had contacted my husband after we had put an inquiry about the car that we wanted to look we were about 10 hours away, so they showed us pictures, and one not what they forgot to tell us that it was a Smoke Tray Car. They wanted to charge me 450 to deliver it. But when they tried to deliver it, the gentleman that delivered it asked us if we had ever smoked in the car and I looked at my husband and I said no we dont smoke. The dealer knew that the car had been smoke and they said they tried to remove the smoke but you cant get it Smoke out of a car and Im assuming thats probably why it was $33,000 we have tried to contact the dealer multiple times the reception name **** was very rude. My bank had called them multiple times. They also hung up on her as well when it comes to **************** I think all they care about is making their money but they never want to help us. They refuse to help us they refused to give us our 450 but luckily my bank refunded it because I never claimed and I dont have a car. Its pretty sad that these days , they are not communicating with us. They just wanted the money. They refused to tell us anything about the car just by the pictures I think that was our fault. We shouldve just went down there. It was too good to be true. *********************** and ******** were the people that sold us the car it was completely fake and that is why Im letting you know that when you go to Wesley Chapel in Toyota please go check out the car do a thorough investigating , theyll try to sell your car thats been damaged and when we had the car shipped the tow truck people that delivered the car had damaged it we did not claim it. We did not touch the car. Luckily we got our money back but I just want you all to be aware. This is learning.

This dealership is pure trash. My sales lady was ********. Had I known that one of these reviews specifically was against her I would have never agreed to even sit with her and write a deal. I paid for my car upfront, and once it arrived, it has been damaged in transit. She was very harsh towards me and tried to pull a no nonsense approach with me and act tough and was telling me that they were going to pay to fix it but I had to leave with it, as is and that they would fix it later. I asked if I could get additional compensation for that or something to make it right and she refused. Any negotiation that you try with her she will make personal and say that she is trying to feed her kids and that youre trying to stop that from happening like you dont have your own kids and financial responsibilities. I think that is a cheap shot for a sales person to try to make it personal so that they can get more commission . Its not like she gave us a fabulous deal, it was a new car so we paid what it was worth. I refused to take the damaged car and chose a different one which was not in the color I wanted, but was at least not damaged. She begrudgingly included a cargo liner to make it right which is only a $130 value and should have been included regardless, because Id paid for WeatherTech to be included. They never provided me with paperwork to prove that I purchased a vehicle and no tags. There was a mixup because I guess they are too stupid to handle that I did not buy the initial damaged vehicle, and the *** changed on the paperwork. So they gave me the incorrect paperwork after I made a visit specifically for paperwork because they gave me nothing. I had to call and email and text pretty relentlessly to get the right paperwork. These people love to ignore you after they have your money. I paid them the remaining funds that was left on my loan (for my trade-in vehicle) and it has been 10 days and they have yet to pay off the loan. They are ignoring all my calls.

Left a $ 500 deposit and was told it was Fully Refundable, car arrives but I don't want the car anymore due financial circumstances, asked for my deposit back. But was told I can't get the deposit back called a ask to speak with the manager several times and got the run around.. I have two receipts that clearly say Fully Refundable on it...!!!!!!