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Business Profile

Nursing Home

Blue Heron Health and Rehabilitation LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/05/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a disagreement with ******* in admissions. I was told that my pre authorization for my dad that was approved and he has a bed ready at the blue heron. She stated that in three days my dad will be assessed and if there is no improvement he could be dropped by ins. I called the hospital case manager and asked what she meant by three days is it three days including weekends or start Monday . She was unsure so I called the Blue Heron and stated that it included weekends which will not give me time to look for additional coverage. Do I canceled and then immediately called uhc ins and spoke with ***resentative who called blue heron on a recorded three way call. After going back and with ******* in admissions the uhc insurance *** asked what can we do to help the patient and can he get back his room. ******* said she needed to check and that is when the *** offered to hold while she checked. ******* then stated to both the united healthcare *** and myself it takes a while and she will call me back. How about ******* calling back at 3:40 letting me know there were no rooms available and passively stating good luck to my dad. Doctors were compassionate along with clinical staff however admissions needs to take que from how compassionate to be with patients and their families.Just because you may have a disagreement with someone I feel that working in a healthcare facility environment you should have more compassion. ******* lacked compassion and was more caught up in her feelings than the best interest of the patient.

    Business Response

    Date: 08/19/2024

    Please see the attached repsonse letter. 

Blue Heron Health and Rehabilitation LLC is NOT a BBB Accredited Business.

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