Business ProfileforMr Rooter Plumbing Of Wesley Chapel

On June 4, 2022 I was desperate because of a sewage backup and quickly contacted Mr. Rooter of Wesley Chapel *************************************** The serviceman was James M who immediately upon arrival had me sign his tablet a few times without showing me the language that I was signing for and he never provided me a copy of what I signed. I later learned that the agreement that I signed "entitled me to a copy of the contract at the time that I signed it". He determined that the sewage line from the property to the street was blocked. He used a drain auger machine to clear the clog and told me that the blockage was caused by tree roots. I paid him $398.75 by check. He was supposed to e-mail the invoice but never did. After getting the invoice via his helper's e-mail account on June 4, 2022, I read that he charged me for a "video Inspect to determine cause and provide a sewer analysis". He never did a video inspect of the line. The invoice also provided a "No Clog Guarantee" A few days later the drain clogged again but I was able to clear it myself by flushing 2 other toilets at the property simultaneously while slowly adding water with a bucket to the blocked toilet so it would not overflow. The procedure solved the problem and the drain cleared itself immediately. I reported this blockage/clearing to James M who returned to the property on June 11 and dug a hole exposing a small portion of the pipe and installed a 2 way clean out in less than 2 hours for a cost of $2100. ( Doctors and lawyers don't get paid $1000 per hour.). He said that tree roots are not covered by his "No Clog Guarantee" That is not true. Tree roots are not excluded from his warranty. Before he left, I asked him to again send me the invoice for June 4 and June 11. He did a few things on his tablet and neither invoice came to my e-mail. I insisted that he provide me a copy of both invoices before he left since he claimed that there was a problem with my e-mail and that is why I was not getting his invoices. I requested that he send the invoices to his helper (*******************) which was successful. His helper then successfully sent the invoices to me from his phone proving that there was no problem with my e-mail. It appears that he simply did not want to provide the invoices and legal terms for me to read and I made him do a workaround. His agreement also states: "This contractor is registered to do business in the state in which this work is performed. (see registration number on the front side of this contract)." THERE IS NO REGISTRATION, LICENSE NUMBER, ADDRESS OR PHONE NUMBER ON HIS INVOICE. During a conversation with Mr. M, he revealed that he was the owner of this Mr. Rooter franchise. I paid Mr. M the first payment with a personal check but the copy of the back image is not legible. However, I used a credit card to pay the $2100 invoice. Mr. M preferred a credit card so he did not have to wait 14 days for the check to clear. My credit card company posted the $2100 payment on June11 to " MR. ROOTER WESLEY *****************." I did a license search of the Florida Department of Business and Professional Regulation (DBPR) web site for James M and there no record. I also searched for MR ROOTER OF WESLEY CHAPEL and again there was no record found. I also did a search of Sun Biz for Mr. Rooter Wesley Chapel and again found no records. I believe that I am a victim of fraud and dealt with a Mr. Rooter imposter. ******************************