Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep sending me emails and texts for a bill that I do not owe. My insurance company has talked to them (******) and it was proved that I do not owe this bill. I need them correct their account!!!! And stop bugging me for the money I do not owe.

  Business Response

  Date: 04/04/2025

  Thank you for your recent letter regarding the complaint submitted to your organization by ***************************************************** provides medical billing management services on behalf of Sheridan Radiology Services of West Florida.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Sheridan Radiology Services of West Florida.
  
  Our review of the patients account has resulted in these findings:
  
  The patients insurance reprocessed the claim on 3/27/25 leaving the patient with no responsibility.
  There is $0.00 balance due on the patients account.
  
  We regret for the inconvenience this has caused ******* ******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as they do not contact me anymore. If I get any more text, emails or bills in the mail I will not be happy and will do another complaint. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acct# above is Credence Collection's. Provider Sheridan Radiology Services of West FL (*************************). Third party billing co. Envision Physician Services (my ************). Had a stroke on 7/14/24. Scans provided by Sheridan. Envision sent a bill for $912.15. I manually paid the first payment of 304.05 and set up autopay for two more monthly payments of $304.05 but somehow had to pay an additional $33.28 because Envision didn't apply the entire $304.05 to the first payment in September (see attached PDF. I spent hours on the phone with them but no one seemed to know why much less what the balance really was. Then Credence sends me a bill from Sheridan Dated 7/15/24, saying I owed $549.00, paid $291.40 and owe $267.60. If that's the case, I want a refund of $651.03. I WAS ON AUTOPAY, IF I OWED ANY THING IT SHOULD HAVE BEEN DEDUCTED AUTOMATICALLY. NO ONE WROTE, CALLED OR NOTIFIED ME BEFORE COLLECTIONS WERE STARED. THERE'S A SCAM GOING ON HERE!!!!! BTW, MY FICO SCORE IS IN THE 800'S FIX THIS!

  Business Response

  Date: 02/28/2025

  Thank you for your recent letter regarding the complaint submitted to your organization by ***** ************.  Zotec Partners LLC provides medical billing management services on behalf of Sheridan Radiology Services of West Florida Inc.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Sheridan Radiology Services of West Florida Inc.
  
  Our review of the patient’s account has resulted in these findings:
  
  The automatic payment plan ended in November 2024.
  The balances of $257.60 and $146.03 that were sent to the collection agency have been cancelled with the agency and the balance will be returned to the billing office.
  The patient is responsible for $257.60, $146.03 and $199.09 for outstanding dates of service.
  There have not been any overpayments on this account.
  A new statement for all dates of services is being sent to the patient.
  
  We regret for the inconvenience this has caused ***** ************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 03/03/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ************

  Business Response

  Date: 03/03/2025

  Please see below for charge and payment details.  An itemized statement is being sent to the patient to show the following information.  The patient can also review all their Explanation of Benefits or contact their insurance company for claim details showing patient responsibility.

  Date of service 7/14/24 Billed $894 per BCBS of FL patient responsible for $316.81
  Date of service 7/14/24 Billed $314 per BCBS of FL patient responsible for $0
  Date of service 7/14/24 Billed $643 per BCBS of FL patient responsible for $305.30
  Date of service 7/14/24 Billed $643 per BCBS of FL patient responsible for $290.04
  Date of service 7/14/24 Billed $50 per BCBS of FL patient responsible for $33.28
  Date of service 7/15/24 Billed $441 per BCBS of FL patient responsible for $199.09
  Date of service 7/15/24 Billed $549 per BCBS of FL patient responsible for $257.60
  Date of service 7/16/24 Billed $314 per BCBS of FL patient responsible for $146.03
  
  Per BCBS of FL the total patient responsibility is $1548.15
  
  Payment date 9/1/24 received patient payment of $304.05
  Payment date 10/1/24 received patient payment of $304.05
  Payment date 11/1/24 received patient payment of $33.28
  Payment date 11/14/24 received patient payment of $304.05
  
  Total patient payments $945.43
  
  There is a balance due of $602.72.

   

  Customer Answer

  Date: 03/05/2025

  
  Complaint: ********
  
  I am rejecting this response because: See Attached.  Waiting for statement from Zoetec Partners and FL BCBS
  
  Sincerely,
  
  ***** ************

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a call from this company- automated stating they sent a claim to my insurance but that ***** hasnt responded. I checked my claims, no claims for Sheridan Radiology and they seem to be using a date from when I went to the ** several months ago. I called them, the woman wouldnt answer my questions the, she just told me I owe $852. The more I asked specifics, she just kept going silent. I hung up and called back. They hung up on me, be careful pretty sure its a scam.

  Business Response

  Date: 12/26/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ****************************  ******************* provides medical billing management services on behalf of Sheridan Radiology Servies of West Florida Inc.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Sheridan Radiology Servies of West Florida Inc.
  
  Our review of the patients account has resulted in these findings:
  
  The $894.00 charge was refiled to the patients insurance on 12/21/24.
  The charge is currently on hold pending response by the patients insurance.
  
  We regret for the inconvenience this has caused at ******* ******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently got a text from **************************** saying I owe $43.24 to Sheridan Radiology Services of West Florida Inc. from something on 3/31/2023. I have never went to them, I never got a bill and my insurance company never heard from them about payment. My insurance company has also tried multiple times to reach out to **** but they are not answering. I don't know if this is a scam or not, but I'm seeing a similar problem for this company a lot while doing research.

  Business Response

  Date: 12/06/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ******* *******.  ******************* provides medical billing management services on behalf of patients of Sheridan Radiology Services of West Florida Inc.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Sheridan Radiology Services of West Florida Inc.
  
  Our review of the patients account has resulted in these findings:
  
  The $43.24 balance was cancelled with the collection agency on 12/5/24.
  Per BCBS patients/guarantor responsibility is $43.24 as this was applied to patients deductible.
  Mr. ******* can reach out to his insurance and provide claim # H100001073229463 to obtain claim details and get a copy of Explanation of Benefits if needed.
  A new statement for $43.24 is being sent to Mr. ****************** regret the inconvenience this has caused ******* *******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  
  

  Customer Answer

  Date: 12/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Provider: Sheridan Radiology Services - Date of Service: 07/30/2024 - Type of Service: X-Ray at ************************ Business billed Humana (Tricare) for $1,203.00, which is my secondary insurance - Humana Tricare paid the claim to Sheridan Radiology *08/08/2024 - Claim number ******* ******* ($707.00); *08/05/2024 - Claim number ******* ******* ($50.00); *08/15/2024 - Claim Number ******* ******* ($229.00); Claim number ******* ******* ($217.00)- ********************* is the VA ************** (Optum) NOT Humana (Tricare).- Optum (VA CCN) called Sheridan today and were told that there are no records of these transactions as well no record of my name in their system. - I have never been provided a detailed (itemized) document showing what these charges are from Sheridan.

  Business Response

  Date: 12/03/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ******** *******.  ******************* provides medical billing management services on behalf of Sheridan Radiology Services of West Florida Inc.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Sheridan Radiology Services of West Florida Inc.
  
  Our review of the patients account has resulted in these findings:
  
  The claims are being sent to VA Community Care.
  An itemized statement is being sent to the patient.
  
  We regret the inconvenience this has caused ******** *******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the hospital in Florida while I was on vacation in July of 2023. Not only did the hospital write down my insurance information wrong, but they sent a bill that was paid to a collections agency. Specifically, the Sheraton radiology billing department sent a bill for the amount of $1,260 to the Gulf Coast Collections borough. I have **** insurance and upon calling them found out they settled with Sheraton Radiology on the amount of $547.29 on Sep 26th of 2023. Almost an entire year later they sent my already paid bill to collections. I had my insurance representative call and speak to somebody in their billing department and he was told it could take up to six weeks to investigate this claim. It has been well over six weeks and Im still getting messages from this collections agency. I have called every phone number I found associated with this company. Every person I talk to says that they arent affiliated with them.

  Business Response

  Date: 11/21/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ******** ******.  ******************* provides medical billing management services on behalf of Sheridan Radiology Services of Central Florida.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Sheridan Radiology Services of Central Florida.
  

  Our review of the patients account has resulted in these findings:
  
  The billing office had no record of insurance payments made on outstanding charges.
  A call was made to **** on 11/21/24 to verify payment details etc. and a message was left for *****
  Currently the charges are on hold pending a response from *****
  
  We regret for the inconvenience this has caused ******** ******  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22551495
  
  I am rejecting this response because: There is no way they called my insurance company and got sent to voicemail. **** has 24/7 customer service lines; you can get in contact with a agent at any time. Additionally, I had a insurance *** call and speak with someone regarding this claim. They were told it could take up to six weeks for this investigation to be complete and upon completion I would be contacted. That never happened and once again they are claiming to have no record of payment. **** is able to provide them with exact dates, details, and the amount agreed upon. This company obviously has issues in their billing department, but that shouldn't come at the expense of sick/injured people.

  I did everything I was supposed to including having my insurance cover these costs, but yet I'm still receiving notices from a collection agency. A ***resentative from this company can provide me with any date and time and I'd happily go on a three way call with them and my insurance provider. There's a reason why people can only get in contact with this company through the BBB.

  Sincerely, I hope to never deal with a healthcare company that conducts themselves in this way again,

  ******** ******

  Business Response

  Date: 12/13/2024

  The billing office received payment details from ****. The payment/adjustment was posted on 12/9/24.  There is currently no balance due on the patient's account.  A $0.00 balance statement is being sent to the patient.

• Initial Complaint

  Date:11/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Veterans ****************** directed me to Advent Health as part of processing my VA claim. 5 months later, I received notification of a bill from Sheridan Radiology Services. I am not the contracted party and I did not receive any direct benefit from Sheridan Radiology Services. I contacted the Envision billing help line and they agreed that I was not being properly billed, but they would continue billing me anyway because they were having trouble getting a response from VES.

  Business Response

  Date: 11/21/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by
  ****** *******.  ******************* provides medical billing management services on behalf of Sheridan Radiology Services of West Florida.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Sheridan Radiology Services of West Florida.
  

  Our review of the patients account has resulted in these findings:
  
  The VA has processed two of the three charges on 11/14/24.
  A claim for the third outstanding charge was faxed to the VA on 11/20/24.
  Currently there is no balance due by the patient.
  
  We regret for the inconvenience this has caused ****** *******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As with other complaints, I received a collections letter from Gulf Coast Collections for a bill I have never seen. As the collections agency has my address, then so does Sheridan Radiology Services. Therefore, why was a bill never sent to me prior to sending it to collections? I have no issue with paying a debt that is owed, but I do have an issue with being contacted by a collections agency for a bill that has never been submitted to me.

  Business Response

  Date: 11/18/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ************************************************** provides medical billing management services on behalf of Sheridan Radiology Services of West Florida.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Sheridan Radiology Services of West Florida.
  

  Our review of the patients account has resulted in these findings:
  

  The $60.00 balance was cancelled with the collection agency on 11/18/24.
  A new statement for the $60.00 balance is being sent to the address listed in the patients account.
  If the patient has insurance coverage for date of service, please update information on patient portal at ******************************* or call the billing office at ************** for assistance.
  

  We regret for the inconvenience this has caused **** *******. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 11/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they follow through on their stated actions.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:11/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never received services from this company and have never heard of them. I keep track of all of my medicall bills, visits ect. Insurance has never recieve a bill or services from them either. I have never had services and this appears to be a scam. Please remove my contact information and phone number do not contact me and I do not owe anything for services I've never recieved with a business I've never used. I'm not even sure how my contact information was given to this company as I've never used them nor reside near their facility and can't even contact the company. There is no sound information on this company.

  Business Response

  Date: 11/14/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by
  ************************  ******************* provides medical billing management services on behalf of Sheridan Radiology Services of Central Florida ***. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Sheridan Radiology Services of Central Florida ***.
  

  Our review of the patients account has resulted in these findings:
  Sheridan Radiology Services of Central Florida *** is contracted to read all radiology films at ******************
  The patient had services rendered on 7/10/24 at ******************
  The patient is responsible for the $50.00 balance after the patients insurance processed claim.
  If additional assistance is needed, please contact the billing department at *************.
  

  We regret for the inconvenience this has caused ********* *****. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  
  

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text from ****, a debt collector, on behalf of SHERIDAN RADIOLOGY SERVICES OF WEST FLORIDA INC. for a balance of a little over $200. I have not received an itemized bill via mail and this is the first communication I have had. I recently paid a bill for envision radiology services related to the birth of my daughter in **********. I need an itemized bill of what these services are being charged for.

  Business Response

  Date: 11/01/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ******* *******.  ******************* provides medical billing management services on behalf of Sheridan Radiology Services of West Florida.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Sheridan Radiology Services of West Florida.
  

  Our review of the patients account has resulted in these findings:
  

  The balance of $267.00 was cancelled with the collection agency on 11/1/24.
  A new statement for $267.00 is being sent to the patients address.
  A supervisor will be reaching out the patients mother for any additional assistance.

  We regret for the inconvenience this has caused ******* *******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.