Business ProfileforHappy Camper Mobile RV Repair LLC

We had a slide topper coming apart. The owner said that if he was in the park he would swing by to have a look at it. He came by and told us that it would be $225 to replace it and I said fine. He forgot to tell us that it was $150 to drop by and look at it! Well, he wanted a $150 deposit to start in 7-10 days. Today him and his wife came by and he replaced the slide topper. I gave his wife the other $75. She called after about 1/2 hour and we discussed the situation and she said fine, just forget it. Then he came back and said that I owed him another $145 threatening to put a lien on the motorhome. Told me he called the police and all kinds of bad things were going to happen. His wife told me that it wasn't her business, it was his! DO NOT TRUST these people!!! I'll NEVER deal with these rip off artists again! It's lawyer time!

***, you and your wife have left out HUGE parts of the story. I would absolutely say that your intoxication skewed your judgment. Customer spoke to the admin to book an appointment for tech to come out and discussed issues with fabric awning. Tech went out and was not able to fix customer issues as he had an older model ** with tan fabric. ** told customers that we had black and white vinyl available immediately and that could be rescheduled as we're never fully aware of exactly what is going on with customers' **s when an appointment is made. Customers agreed to schedule for white vinyl installation. ** do hundreds of these vinyl inserts throughout the busy season, sir. **** is a typical issue that comes up with any **. ** gave customers two prices. One to change just one vinyl topper and the other change two so that the ** would match. Our initial fee was ****** to diagnose. Every technician in the ******* area has a fee etc. to come out and handle repairs. ** have a flat rate and no trip fee to keep it simple. **** was discussed over the phone. I spoke to you about this and it was also relayed on your bills. Customer obviously didn't like that we had a fee for the first appointment, so the Tech gave the customer a courtesy credit of ***** since the tech could not match his materials at the time of the first appointment. Sir, we aren't unreasonable. Your camper is over 20 years old. They no longer make that type of set up on your **. Because of the type of slide topper customer had, we charged ****** for material and labor and we gave the customer a credit of ***** towards his material from his initial appointment. That makes the final bill ****** + tax. **** was all written out on his bill during the initial visit. ** live in ******* and because of this, we have to pay taxes on goods we sell. ***, I have a general script I follow when booking ALL appointments and I do not divert from it. The script never changes and I alert everyone on costs for any calls out to someone's **. In short, we came out, performed the service and the customer shortened the bill. When we noticed this, we sent an invoice with the shorted amount, called customer and returned to the customer's location the same day. When I had called the customer over the phone to look over the bill, the customer was notably drunk and kept saying theyre doing this to us again over and over again whenever I asked him about the bill. Happy Camper has never serviced this customer before, I can only assume he was referring to our company being ********. **** Customer is from ******. Which then leads us to wonder, if the customer has been down this road before with other ******** companies. I was honestly very disappointed to hear the customer accuse our company of "doing this again to them" when we've never done business before. How do you lump everyone into one bucket? When we continued to speak over the phone, the customer denied any and all communication we had with the customer on pricing. I absolutely did explain the math and how we applied the $75.00 credit. Customer stated we were ripping them off. ** are absolutely not. The Customer's wife got on the phone and I asked her to look at the bills. She reread the initial bill notes out loud and you could absolutely tell she understood what was written because she addressed her husband about the bill notation and her husband got upset and screamed over her. ***, the tech explained your credit of $75.00 for the first appointment and applied it to the final bill. The tech cut you a break given the circumstances you presented. If the customer didn't understand the credit, why would the customer mention his $75.00 credit when paying the bill? You sir are not telling the truth. Customer was without a doubt visibly intoxicated during this entire interaction. You could smell the alcohol. The intent for the tech coming back to the customer to remove the vinyl that we installed. ** called local PD and asked them to assist the Tech in either retrieving the rest of the money owed, or he would have the police there to remove the vinyl that was installed during the appointment. However, because the police have much better things to do than to deal with drunk and disorderly retired sailors, the tech gave an ultimatum. Either pay the bill or we would put a mechanics lien on the **. You also failed to mention the multiple times you threatened the techs life "I will kill you" that was screamed across the park multiple times out in broad daylight, so yes, we called the police out for this situation. You were drunk and disorderly, sir. ** wanted you to pay the bill as discussed as noted on your invoices. Like to Tech stated, "Why would you think it was OK to short your ****** You had nothing to say except you continued to cuss the Tech out. ** simply tried to explain the bill to you and get the bill paid in full. The math was very simple and easy. Everything was in writing. You and your wife wanted a pass for your bad behavior. You and your wife chose to fight and carry on like savage animals. You scared both the tech and I. Again, we called the local police for safety concerns. Why would you have thought anything less? ** absolutely did everything in our power to make it clear about payment responsibilities. If you choose to hear what you want to hear and then attack us for your mistake, then I'm sorry, you will have a hard-pressed time finding anyone to service your needs. Sure, you have the right to not like something but to agree to pay for service and parts and then to short a small business especially in this economy is absolutely abhorrent behavior. You sat there the entire time complaining how your beer costs a whopping sixty dollars a case in ****** and yet it upsets you because here in *******, your beer is twelve dollars for the same case. ** aren't selling beer sir; we fixed your 20-year-old camper to the best of our ability in the quick timeframe. Apparently ninety dollars is what slide vinyl costs for labor and replacement in ******. No, sir, that is not what it costs to replace your vinyl. If you had gone with fabric, it would have been double or triple what we charged. And btw telling me that sailors are never associated with being gentlemen was absolutely insulting. I couldn't believe you said that to me. Being from a military family, the military absolutely has a code of conduct and you sir, do not live up to any uniformed service code of conduct. No refund was given. ******** opened his wallet towards the end and practically threw money at the technician. Sir you almost fell over while doing this. Perhaps addressing your drinking problem would bring some clarity. Youre pretty scary. Right after that, you then proceeded to come towards me yelling and screaming at me. I had to get myself behind my vehicle door to make sure you would lay a hand on me. ** will not be bullied or threatened into giving you a refund. ** certainly will continue to do the best we can to communicate any and all information to each and every customer before any services are rendered. ** will take all this into consideration and definitely make changes to our policies moving forward. Thank you for paying your entire bill, albeit you chose to do it the hard way. Safe travels to you and your wife..... back to ******. Best of luck to you, Sir.