ComplaintsforPreferred Air Conditioning & Mechanical, Inc.

• Initial Complaint

  02/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Reviews from the web 4/5Facebook 25 votes ****** review summary 5 4 3 2 1 4.0 (177)Reviews All company32 call19 job18 tech16 +6 Sort by Most relevant Newest Highest Lowest *************************** 20 reviews18 photos 15 hours ago NEW Preferred a/c came with our newly built home so we used them. Despite ...(per Preferreds strong suggestions to install uv lights and halo air scrubbers )which we did to 3 units we NOW HAVE BLACK MOLD on our coils and units. I also test More Photo 1 in review by *************************** Photo 2 in review by *************************** Photo 3 in review by *************************** Photo 4 in review by *************************** ********************* 1 review2 photos 5 months ago Services: HVAC system repair, HVAC system maintenance, A/C system maintenance, Heating system repair, A/C system repair, Installation, HVAC *********** repair, Heating system installation, Install thermostat, HVAC *********** installation, Repair HVAC, Install AC, A/C preventive maintenance Positive: Professionalism, Punctuality, Quality, Responsiveness, ******************** As a plumber I know how hard it is to please people. This company came out just before the long holiday , my 10 year old ac was dead on arrival this company did absolutely everything possible to get me some cold air. I was More Photo 1 in review by ********************* Photo 2 in review by ********************* 1 ********************* 10 reviews3 photos 4 months ago Positive: Professionalism, Punctuality, Quality, Responsiveness, Value In todays times, it is very difficult to find a company that can deliver five star service. Preferred Air Conditioning and Mechanical delivered Five Stars in every category. More Photo 1 in review by ********************* Photo 2 in review by ********************* *********************** ****** 8 reviews1 photo 4 months ago Positive: Professionalism, Punctuality, Quality, Responsiveness **** and *** made a great job, the installed my new thermostat quickly and the job was well done. Then after, they walked me trough the app to configure my new EcoBee thermostat...5 Stars highly recommended Photo 1 in review by *********************** ****** *************************** 20 reviews18 photos 15 hours ago NEW Preferred a/c came with our newly built home so we used them. Despite ...(per Preferreds strong suggestions to install uv lights and halo air scrubbers )which we did to 3 units we NOW HAVE BLACK MOLD on our coils and units. I also test insanely high for mycotoxin illness now with needing inhalers and detox. When I asked to speak with *************************** ****** said I field his calls and you won't speak to him unless I say ok. She then hung up on me twice. I called a different location and they will not answer my calls . beware !!!****************** please call us not certain you know how your hired assistance are treating your customers. We live in a new community too and I've shared on our neighborhood app my experience seems I'm not alone

  

  Business response

  02/27/2024

  The ****** residence started maintenance visits with our company when home was already over 2 years old (install date 1/10/19). The first maintenance was completed on 7/21/21. Each maintenance visit should be scheduled by the homeowner no more than 6 months apart as stated on our maintenance agreement. Following are the dates of their maintenance visits which are inconsistent with our recommendation for properly maintaining the systems.
  7/21/21
  5/25/22 homeowner purchase uv lights at this time as well- home is over 3 years old
  1/17/23
  10/20/23
  2/9/24
  At our maintenance visit on 2/9/24 the homeowner complained about growth on the coils. ************** found 2 of the systems with clean coils and the main system with a bit of buildup consisting mostly of dog hair.The technician attempted to explain this to the homeowner and collect payment for the service provided when he was abruptly escorted out of the house and told she would not be paying and she would be contacting the owner of our company and her attorney.
  The homeowner did contact the branch manager but refused to communicate her issues with anyone but the owner and irately yelled that her attorney would be contacting us and the call was ended.  
  I have provided pictures from the technician showing all 3 coils. Please note that rust/corrosion is not preventable by uv lights nor is the breakdown and/or removal of dog hair. There are also other factors that contribute to growth and/or debris on coils such as filter type, frequency of filter replacement, pets, dust etc. 

  Customer response

  02/27/2024

   
  Complaint: 21274590
  
  I am rejecting this response because:

  1...I don't believe this was answered but the owner . The owner would not dismiss this serious case with such arrogance and lies! 

  Home was purchased in 2019 and installed by preferred Air.  At this time I shared my medical report with preferred Air and spent thousands of dollars for Air scrubber and lights for 3 units . This was all preferred airs suggestions.  My healthier s a priority we also purchased special hepa filters to add another layer of protection.  We have 3 dogs accumulatatively weigh 12 lbs and are non shedding due to my issue. I did not mention any growth on the quails. What I did mention was? My health was declined and showed my recent report of ******* toxin illness period I then asked him to open all the units so I could see inside myself with my husband doubting they were okay . At that pointwe could see that there was not only moldust around the closet of each unit which should not be there. But upon examination of opening up the a frame unit , it was covered in black mold And the technician said look at this. The original green mesh filter was never changed from four years ago. At that point, my alarm was justified and I had just ordered an eE. R. M .i. home test for mold. If you're on familiar, it's done through quest lab like all of our other tests are done. After you swab with a certain cloth that they sent you. They then send it and grow the culture. The technician actually helped me get the mold swab. Complete and on the green mesh original Filter. I've attached the results for you. It is mold and fungus that's common that makes us very sick. Starts in your brain and works through your body. And it's not a quick growing mold. It shows that it's been there a long time. So I have proof that they are lying. I asked to speak to the owner.

  And i've already in my original complaint shared very openly how ****** treated m. The technician asked me to pay $500. Would you have paid five hundred dollars? I did ask to speak to the owner as I felt that I was being.

  Lied too. I actually called to speak to be owner while the technician was here but something was happening when he went outside and called ******. And then I got the response where she hung up on me....mostly I worry about others who are less educated to the extreme dangers of mold and the practices of what c,aims to be a business 40 years in the making built on honesty and great relationships...I don't think **************** is spreading his reviews or complaints.  I

  The 
  
  Sincerely,
  
  ***************************

  Customer response

  02/27/2024

  Please see new attachments of actual lab tests done on the units in question..acceptable amounts are referenced and my actual homes reading is also shown . That means if 500 is the limit ours is over *****. That's not dog hair or common dust. 

  Customer response

  03/04/2024

  From today March 4th another company is here to try to slavage my health and these 3 units that preferred claims was dog hair and dust .still haven't heard from Mr *************

  Customer response

  03/04/2024

  From today March 4th another company is here to try to slavage my health and these 3 units that preferred claims was dog hair and dust .still haven't heard from Mr *************

  Customer response

  03/04/2024

  From today March 4th another company is here to try to slavage my health and these 3 units that preferred claims was dog hair and dust .still haven't heard from Mr *************

  Customer response

  03/04/2024

  We also live in a new build area in ********* which all of the neighbors have been shown and informed that preferred Air doesn't care about ethics morals or customers health 

  Customer response

  03/04/2024

  Air scrubber halo that preferred sold ** was never checked this is mold growth

  Customer response

  03/04/2024

  These are the service dates per Preferred Air themselves 

  

  Business response

  03/04/2024

  UV lights and Reme Halos are recommended to assist in keeping the coils clean and in purifying the air. There is however no guarantee with these products that will entirely prevent growth 100%. It is stated by the manufacturer that the Reme Halo will reduce surface bacteria, viruses, odor and mold.
  Preventative maintenance every 6 months from the start up of the system is also recommended but has not been completed.
  If there is microbial growth within your home the source should be located by a professional IAQ specialist.
  The original service call for this homeowner was scheduled as preventative maintenance visit and the cost was agreed upon at the time of scheduling. The service was completed however the homeowner has refused payment

  Customer response

  03/04/2024

   
  Complaint: 21274590
  
  I am rejecting this response because: please see newest 

  Photos attached . E

  WHEN DO THE LIES END!!!! HOW DARE PREFERRED NOT CARE ABOUT PUBLIC HEALTH,  LIE CHEAT AND SCEEM AGAINST THE PUBLIC DESPITE EVIDENCE OF CONTINUAL LIES . WE AREASKING FOR $10,000 TO COVER REIMBURSEMENT FOR ALL THE LIES COVERING MONEY SPENT TO PREVENT THIS FROM HAPPENING, HAVING TO HIRE REPUTABLE COMPANY TO make our home habitable..safe . My medical bills to detox myself from mycotoxin illness I'm currently down with as a result of preferred airs negligence.  We will not let this go or be intimidated by their help or owner. 
  Sincerely,
  
  ***************************

  Customer response

  03/05/2024

  We did have a specialist herewho did a complete and thorough testing of our systems and air. I've provided those results already! When will the lies end!? I've provided proof along with pictures of the I eternal parts could of our ac units . It's more than obvious this wasn't done correctly resulting in a dangerous build up of mold . Aside from legal actions hoping this company would take responsibility voluntarily which they are not nor has the owner even been made aware of our claims and problems with their services. 

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  June 29, 2023 Service Manager,On June 19th, I had a service call with a very inexperienced technician that not only missed a significant leak in the air handler coils in my Carrier system, but left the caps off of all of the valves on the outdoor unit and left my sliding glass door out to the unit open and unlocked. Despite having to add two pounds of refrigerant, he said there was no leak on either the inside or outside equipment.Please note that your company installed the system in 2016 when the house was built and I have had a service contract since that time with Preferred.When explaining to my boss that I would need another day off within a week of that appointment due to the system freezing up again, he insisted on sending me his A/C repair company.Thank goodness he did, as the leak in the coils could be heard as soon as the cover was removed from the unit. They were also able to secure a new coil and get it installed in the same day.The problem for me is that I paid Preferred $471.00 on June 19th (check copy enclosed) for a service call and two pounds of refrigerant not to fix the problem and then another $985 dollars yesterday to the other company (receipt enclosed).Accordingly, I respectfully request a refund of the $471 I paid your company.

  

  Business response

  10/26/2023

  Hello, 

  We will happily refund the leak search part of the call $136. 

   

  Customer response

  10/26/2023

  Because of the leak that was missed I paid 400 for Freon that leaked right back out and I paid second company to replace again. The offer is unacceptable.  

  Customer response

  10/26/2023

   
  Complaint: 20725931
  
  I am rejecting this response because:Because of the leak that was missed I paid 400 for Freon that leaked right back out and I paid second company to replace again. The offer is unacceptable. 
  
  
  Sincerely,
  
  *************************

  

  Business response

  10/26/2023

  We are happy to refund for the leak search itself but the freon was used and we cannot refund that. 

  Customer response

  10/26/2023

  The Freon was used because your tech missed what the second company showed me was a very obvious leak. Had your technician found the leak I would not have had to replace the Freon twice in one week. 

  Customer response

  10/30/2023

   
  Complaint: 20725931
  
  I am rejecting this response because:The Freon was used because your tech missed what the second company showed me was a very obvious leak. Had your technician found the leak I would not have had to replace the Freon twice in one week.
  
  
  Sincerely,
  
  *************************

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