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Business Profile

Air Conditioning Contractors

Spectrum AC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ** company worked with my roofer and installed a new dog house on my Air conditioning unit. After the repair was finished our roof began to leak after heavy rain. The contractor has refused to repair the dog house to stop the leaking. The *************** has placed in writing that the dog house was not installed properly, hence the roof leaking. We now have dry wall damage to ************ of our home. They are refusing to do the work. Or reimburse for the work to be done.

    Business Response

    Date: 12/11/2023

    This is 100% a roofing issue. It has been over a year from the day we did this job. I'm 100% certain you need a roofer too do a good repair for this. I believe this probably had a piece of flashing and it blew off or something due to the fact it has been there for over a year. Attached you will find the photos and we also paid her roofer that she hired to go back and fix his work. Attached you will find contact for the roofer and a letter stating the facts. 

    Customer Answer

    Date: 12/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Spectrum AC is BBB Accredited.

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