We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Appliance Sales

GES Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My refrigerator has goon down 3 times today i had a appointment 1-10-25 which i have and email when i called they said that i don't have a appointment but yet i have the email now they say my appointment is 1-14-25 at no time did anyone even call my wife sat home losing a half a day pay $120 i want GE to reimburse me and any food lose as well and either fix or replace my refrigerator no later then 1-14-25 four issue with this refrigerator i spent a lot of money on. i was in the appliance business for over 25 year and i have never seen a company run like this.

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am so disappointed with my experience with GES Appliance. I purchased a KitchenAid refrigerator for $5,000 in June 2023. The price included installation and removal of the old refrigerator - no problem I was told. They end up removing the old one and then just leaving the new one partially in my kitchen never to return. I had to spend an additional $4,000 to have it installed properly. Next I find out my "new" appliance is from 2014. I assumed it was new based on the stickers on it. Yet, I still do not make a big issue. In January I contacted the store about my ice machine not working. I was told there was a one year warranty. I have called and texted many times. Now it is *** and I am just so disappointed that a business can operate with this lack of ethics and moral code.

    Business Response

    Date: 06/13/2024

    Thank you for reaching out. We apologize for any confusion. As per our previous conversation, we did discuss the removal of the old refrigerator however  the installation was not included in the purchase charge when a client request installation we refer them to a separate vendor that specialized with installations. And as  per the warranty we did ask you to please send us a picture of your receipt via email or text message which enable for us to send a technician, but we have not yet received it. Once we have the receipt, we'll be able to arrange for a technician to assist you. If you've already sent it, please provide the number or email address you used so we can locate it. Thank you for your patience.

    Business Response

    Date: 06/13/2024

    Hello, I apologize for not responding on time I was out of country having health issues.

  • Initial Complaint

    Date:10/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a GE cafe range from this store back in August 2022it was a ************** sale ******* when they delivered it the top oven didnt work it took them a week or 10 days to come out and fix it. Fast forward I contacted the store in July 2023 the oven had the exact same problem it took 3 weeks for them to send a technician out . He said he had to order the part and it would be $150.00 for the repair. I agreed , Months have went by Ive called several times I keep getting told the part is not in. I finally called GE the manufacturer and they sent a technician out whom informed me that the stove I purchased had no serial number and GE removes those tags when an appliance is deemed not repairable or salvaged. I was in shocked!! I called and spoke with ************* store and the owner told me that the GE technician should not have told me that . Thats Bull***t So Im waiting for him to call me back?? In short I bought a salvaged stove for ******* that cant be repaired and ************* did not tell me this at the time I purchased had I know this was junk I would not have bought it.

  • Initial Complaint

    Date:03/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a used ******* washer on Aug.8, 2022.My husband was told we had 1 year or warranty from the Shop we bought it from GES Appliances. On the purchase receipt it says 1 year manufacturing warranty. March 8th - Machine present a message 4C and it does not finish cycle and turns off March 8th - We called GES Appliances and they said they were going to go check the machine on March 10th March 10th - Nobody showed up from GES Appliances March 16th - My husband returned to the store for service, they said they were going on march 17 March 17th - They went and he did not fix it, not tried to check if the machine worked or not March 18th- My husband on more time visited the shop. They only offered us to take the machine to be fixed, we are not able, we do not have a truck nor how to put in a car to transport washer March 20th - We called another company to see the washer.March 22th - Company could not fixed as they said that machine has not serial number nor service tag to check it, and if they do the warranty will not pay them as it is a mandatory thing for the serial number to be on the product for them to be re reimbursed by *******. We paid $75 out of pocket for this service and they did didn't even look at the machine due to missing serial number and product suku#Reciept form GES Applicances does say 1 year of warranty and my husband at time of purchase was also told 1 year warranty.I request full refund of $380+$30 delivery at this point I do not see what else. I have another company coming to see the machine to see if they can fix it.My expenses at this time $380 + $75 (A&R appliances) + $69 (tomorrow 3/23 AT Appliances) + whatever AT Appliances is going to charge us for part and installation of repair.If there is an exchange it would have to be before tomorrow 3/23 as we have AT Appliances coming to check the machine out.Thank you for your help.Kind Regards

    Business Response

    Date: 03/29/2023

     Hello, we are not able to find a receipt in our system with the information provided, would she be able to send  her receipt or paperwork given to her from our company. 

    Or provide name of the puchaser or phone number given.

    Customer Answer

    Date: 04/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The receipt is under my husbands name *************************** Cell ************.  He was there numerous times trying to resolve the issue.

    At this time we have purchased another Washer and disposed by the company that delivered the washer as we had no way or space to take/leave the broken washer. We would like any type of compensation. Expenses are totaling $380 washer, $30 delivery, $75 service to fix, $69 another service to fix and new washer from Brandmart $499+insurance+delivery=$729   Grand Total expenses $1.276  

    We would like to receive any reimbursment as this was a huge cost and they took no responsibility of the problem even after they promised 1 year warranty on the product. 

    Thank you

    Sincerely,

    ************************************* & *************************;

GES Appliances is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.