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Business Profile

Clinic

Planned Parenthood of South Florida and the Treasure Coast, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Planned Parenthood of South Florida and the Treasure Coast, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Planned Parenthood of South Florida and the Treasure Coast, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint on Planned parenthood and requesting the $154 fee I paid to be refunded back to my credit card. let me explain, first of all they overcharged me this $154 fee. I am unemployed, homeless and have no income I told them this and yet they billed me $154 anyways. next and most important, I have called this ************** location at least 10 times asking for my pap exam and hpv results. ***** has returned any of my calls. they keep telling me the nurse that did my exam will call me, she has NEVER called me. I want this $154 refunded back to my discover card immediatly

      Business Response

      Date: 02/15/2024

      Hello 

      The above named patient received services on 1/12/2024 the ************** office.  The $154 was payment for the visit fee and another test (due to confidentiality we will not disclose the type of test).  We have attempted to contact patient on numerous occasions and left messages.  There was also a balance of $125 that we have removed from her account.  I have sent a message to the patient via the patient portal explaining in detail the cost and charges for the visit/services.  I have left me contact information in patient portal to contact me to discuss further if needed.  Due to confidentiality reasons I cannot disclose itemized cost of the visit and other services.  

      Customer Answer

      Date: 02/15/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

      Business Response

      Date: 02/15/2024

      Revised Statement:

      The above named patient received services on 1/12/2024 the ************** office.  The $154 was payment for the visit fee and another test (due to confidentiality we will not disclose the type of test).  We have attempted to contact patient on numerous occasions and left messages.  There was also a balance of $125 that we have removed from her account.  I have sent a message to the patient via the patient portal explaining in detail the cost and charges for the visit/services.  I have left my contact information in patient portal to discuss further if needed.  Due to confidentiality reasons I cannot disclose itemized cost of the visit and other services.  


    • Initial Complaint

      Date:12/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10 November 2022, I visited Planned Parenthood in Tallahassee for a Pap Smear and Birth Control Pills. I was given a quote for this visit approx ****** USD. The doctor refused to complete the pap smear, despite saying its essential- she said she didn't feel like it. The next day I returned to complain to the management. I was seen and given the pap smear and a prescription for birth control pills. I was charged again for my second visit - despite the problem I had with the practioner during the first visit. This is something I have a serious problem with. In addition, I have have now received an e-mail from planned parenthood demanding more money - despite that I have NOT returned for another visit. I contest this e-mail extortion along with their **** poor business practices. Kind Regards, *************************************

      Business Response

      Date: 02/06/2023

      ***Received Business Response***

      I would like to sincerely apologize for the inconvenience you have experienced during your visits at the *************.  I know how frustrating this must be.  I was able to gather some information and wanted to share with you.  On 11/10/2022, the charges were for the visit fee only. The care provider also sent a prescription to the pharmacy.  On 11/11/2022 when you returned, the charges were for the services you received only; no visit fee was billed to your account. The manager made the decision to not charge you because you were there the previous day.  Confidentiality is extremely important to us, so I have chosen not to list specific services received.  I will be more than willing to discuss via telephone.  As for the balance due amount you received after your visit;  this was an error on our part and have been removed from your account.  Again, my sincerest apologies for the challenges you experienced during your visit.  If you would like to discuss further please reach out to the ************* and ask for *********************, I would be happy to review your account over the phone privately.

    Planned Parenthood of South Florida and the Treasure Coast, Inc. is NOT a BBB Accredited Business.

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