Clinic
Planned Parenthood of South Florida and the Treasure Coast, Inc.This business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
02/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am filing a complaint on Planned parenthood and requesting the $154 fee I paid to be refunded back to my credit card. let me explain, first of all they overcharged me this $154 fee. I am unemployed, homeless and have no income I told them this and yet they billed me $154 anyways. next and most important, I have called this ************** location at least 10 times asking for my pap exam and hpv results. ***** has returned any of my calls. they keep telling me the nurse that did my exam will call me, she has NEVER called me. I want this $154 refunded back to my discover card immediatlyBusiness response
02/15/2024
Hello
The above named patient received services on 1/12/2024 the ************** office. The $154 was payment for the visit fee and another test (due to confidentiality we will not disclose the type of test). We have attempted to contact patient on numerous occasions and left messages. There was also a balance of $125 that we have removed from her account. I have sent a message to the patient via the patient portal explaining in detail the cost and charges for the visit/services. I have left me contact information in patient portal to contact me to discuss further if needed. Due to confidentiality reasons I cannot disclose itemized cost of the visit and other services.
Customer response
02/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Business response
02/15/2024
Revised Statement:
The above named patient received services on 1/12/2024 the ************** office. The $154 was payment for the visit fee and another test (due to confidentiality we will not disclose the type of test). We have attempted to contact patient on numerous occasions and left messages. There was also a balance of $125 that we have removed from her account. I have sent a message to the patient via the patient portal explaining in detail the cost and charges for the visit/services. I have left my contact information in patient portal to discuss further if needed. Due to confidentiality reasons I cannot disclose itemized cost of the visit and other services.
Initial Complaint
12/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
10 November 2022, I visited Planned Parenthood in Tallahassee for a Pap Smear and Birth Control Pills. I was given a quote for this visit approx ****** USD. The doctor refused to complete the pap smear, despite saying its essential- she said she didn't feel like it. The next day I returned to complain to the management. I was seen and given the pap smear and a prescription for birth control pills. I was charged again for my second visit - despite the problem I had with the practioner during the first visit. This is something I have a serious problem with. In addition, I have have now received an e-mail from planned parenthood demanding more money - despite that I have NOT returned for another visit. I contest this e-mail extortion along with their **** poor business practices. Kind Regards, *************************************Business response
02/06/2023
***Received Business Response***
I would like to sincerely apologize for the inconvenience you have experienced during your visits at the *************. I know how frustrating this must be. I was able to gather some information and wanted to share with you. On 11/10/2022, the charges were for the visit fee only. The care provider also sent a prescription to the pharmacy. On 11/11/2022 when you returned, the charges were for the services you received only; no visit fee was billed to your account. The manager made the decision to not charge you because you were there the previous day. Confidentiality is extremely important to us, so I have chosen not to list specific services received. I will be more than willing to discuss via telephone. As for the balance due amount you received after your visit; this was an error on our part and have been removed from your account. Again, my sincerest apologies for the challenges you experienced during your visit. If you would like to discuss further please reach out to the ************* and ask for *********************, I would be happy to review your account over the phone privately.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.