Reviews
Customer Review Ratings
Average of 133 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMary ann S
Date: 04/22/2025
1 starTheir Agent representative lie to me from the very beginning. Told me their were no monthly or annual fees. They did not even setup my account correctly, misspelled email so I didn't receive notices or could not login to account - took 4 months to straight out.March Statement said they are raising rates and transaction fees and that the Merchant who are being assessed the annual fee as a new fee may terminate their merchant agreement without the assessment of an early termination fee. Terminated like they told me to do, but still being assessed the early termination fee.Review fromJason C
Date: 04/14/2025
1 starThis is the worst merchant services company I have ever dealt with. I was lied to by the sales representative (****** *****) about monthly pricing. My customer service rep **** never answered phone calls/emails regarding issues with the account. I will never use this company ever again and I will advise anyone considering this company to never get involved.Review fromLuis S
Date: 03/26/2025
1 starLuis S
Date: 03/26/2025
This company is for sure NOT small business friendly, I very seldom did credit card transactions because of their 3.99 % leverage fee, I had my last transaction deducted (over $1500) from my business account and now it's been on hold for the past couple of days,(TRANSACTION REVIEW) and I'm finding out it will take several days before it can be resolved... all because of not using it, their so called (RED FLAG) I have wasted countless hours trying to get this resolved and I got nowhere overall experience I would give them NOT EVEN HALF STAR HORRIBLE and no one cares except for ****** who was the only one with common sense and apologetic I ended up closing my account and also coming out of pocket to ship back their equipment.... and YES THEY STILL HAVE MY MONEY until further review.. I refuse to give you my bank statements HORRIBLE way of doing business I want NO part of you BIG MISTAKE!!!
Merchant Lynx Services
Date: 03/31/2025
Thank you for taking the time to provide us with your feedback. We understand your time is valuable, so we appreciate your response. Although we make every effort to ensure your payment processing experience runs smoothly, we understand there are some cases that require additional review.
Please accept our sincerest apologies for failing to meet your expectations. We would like the opportunity to address your issue in more detail to see if there is anything we could've done differently. Customer feedback is an important measuring tool with any business, and we pride ourselves in being able to offer solutions that may change your perspective.
In the meantime, if you have any additional questions, please contact us at **************. In order to better serve you, please have your Merchant ID available.
Sincerely,
Merchant Lynx ServicesReview fromHayley B
Date: 03/18/2025
5 starsHayley B
Date: 03/18/2025
Merchant Lynx Services has been very easy to work with. ****** has been very friendly and great with communication.Merchant Lynx Services
Date: 03/20/2025
Thank you for taking the time to provide us with your feedback. We understand your time is valuable, so we appreciate your response.
We were happy to hear about your recent experience and we look forward to working with you in the future! We'll be sure to share this feedback with ******.
Sincerely,
Merchant Lynx ServicesReview fromStephen B.
Date: 02/27/2025
1 starStephen B.
Date: 02/27/2025
Random amounts taken out of account every month and constant audits taking up hours of my time . Once service was finally cancelled ( took 2 months after submitting cancellation form and calling them everyday to close the account ) they will take another $499 out of account. Not small business friendly at all , it was a huge mistake going with this company and ended up costing my business over $1,000 to have them for a year.Merchant Lynx Services
Date: 02/28/2025
Thank you for taking the time to provide us with your feedback. We understand your time is valuable, so we appreciate your response. Although we make every effort to ensure your payment processing experience runs smoothly, we understand there are some cases that require additional review.
After further review, we can confirm that your account was closed on 2/5/2025. In addition, we were unable to identify any billing errors that may have occurred as indicated in your review. The fees billed to your account were part of the fee schedule that is outlined on page 2 of your Merchant Processing Agreement (MPA) that was originally signed on 9/7/2023. Additional information pertaining to your account can also be found within our terms and conditions at **********************************************************************************************.
We would very much appreciate the opportunity to review your case in more detail, as there may be some options available to you that might rectify your concerns with Merchant Lynx Services. Please contact us at ************** and one of our Account Specialists will be able to assist you.
Sincerely,
Merchant Lynx ServicesReview fromTony P
Date: 12/27/2024
1 starTony P
Date: 12/27/2024
This company is a scam ! They gave me 3 months to try for free ! I canceled after 2 1/2 or at least tried to no one would return my calls or emails and the sales person had quit ! They still charge me $199 every couple of months I have to close out my bank account and reopen at a different bank to make this stop !Merchant Lynx Services
Date: 12/30/2024
Thank you for taking the time to provide us with your feedback. We understand your time is valuable, so we appreciate your response. Although we make every effort to ensure your payment processing experience runs smoothly, we understand there are some cases that require additional review.
Please accept our sincerest apologies for failing to meet your expectations. We would like the opportunity to address your issue to see what we can do to change your view about our company. We pride ourselves on merchant satisfaction, and we're confident we can find a solution that satisfies your concern.
Please contact us at **************. In order to better serve you, please have your Merchant ID available.
Sincerely,
Merchant Lynx ServicesReview fromStuart C
Date: 11/12/2024
1 starStuart C
Date: 11/12/2024
Do not use this company for your businesses merchant services. I closed my account in September of 2023 because of very bad customers service, and they continue to charge me $199.00 every few months. I have spent hours trying to fix this. They acknowledge the mistake, reverse the charges, but then charge my account again, in a never-ending loop.Merchant Lynx Services
Date: 12/30/2024
Thank you for taking the time to provide us with your feedback. We understand your time is valuable, so we appreciate your response. Although we make every effort to ensure your payment processing experience runs smoothly, we understand there are some cases that require additional review.
After further review of your case, it was determined that your account was billed in error and a REFUND was processed on 12/4/2024 in the amount of $199.00. If you have any additional questions about this issue, please contact us at **************. In order to better serve you, please have your Merchant ID available.
Sincerely,
Merchant Lynx ServicesReview fromKevin W
Date: 11/12/2024
1 starKevin W
Date: 11/12/2024
!!!DON'T DO BUSINESS WITH THIS COMPANY!!!Merchant Lynx are scam artists and thieves. The *** lied to me during the sign up process told me there is no monthly fee and the rates were very low. After signing up I get charged way more than what I signed up for so I cancelled for which they charged me $495. I just checked my checking account and they are trying to charge me the $199 annual fee even tho I cancelled months ago. I called and they said it was a mistake. If I didn't check my checking account it they would have charged me and not refunded the money. !!!DON'T DO BUSINESS WITH THIS COMPLANY!!!!Merchant Lynx Services
Date: 12/30/2024
Thank you for taking the time to provide us with your feedback. We understand your time is valuable, so we appreciate your response. Although we make every effort to ensure your payment processing experience runs smoothly, we understand there are some cases that require additional review.
Please accept our sincerest apologies for failing to meet your expectations. We would like the opportunity to address your issue to see what we can do to change your view about our company. Unfortunately, we are unable to locate an account for you with the limited information in this review.Please contact us at ************** so that we may address your concern. In order to better serve you, please have your Merchant ID available.
Sincerely,
Merchant Lynx ServicesReview fromMartin L
Date: 11/04/2024
1 starMartin L
Date: 11/04/2024
Total **** ,unauthorized charges every other month I had to keep goin to my statements $75 ,$293 another $75,$46 and no answering custumer service ,dont fall for these thiefsMerchant Lynx Services
Date: 11/05/2024
Thank you for taking the time to provide us with your feedback. We understand your time is valuable, so we appreciate your response. Although we make every effort to ensure your payment processing experience runs smoothly, we understand there are some cases that require additional review.
Please accept our sincerest apologies for failing to meet your expectations. We would like the opportunity to address your issue to see what we can do to change your view about our company. We pride ourselves on merchant satisfaction, and we're confident we can find a solution that satisfies your concern.
Please contact us at **************. In order to better serve you, please have your Merchant ID available.
Sincerely,
Merchant Lynx Services
Review fromLyne B
Date: 10/01/2024
5 starsLyne B
Date: 10/01/2024
******** was very pleasant and easy to work with. She was very helpful!Merchant Lynx Services
Date: 10/02/2024
Thank you for taking the time to provide us with your feedback. We understand your time is valuable, so we appreciate your response.
We were happy to hear about your recent experience and we look forward to working with you in the future!
Sincerely,
Merchant Lynx Services
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.