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Business Profile

Hardscaping

Belgard Hardscapes

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Belgard Hardscapes's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April of 2024, my wife and I had Oldcastle slate pavers installed in our driveway, having previously installed the same pavers in our front yard and different colored pavers in our backyard. We've always preferred the cobblestone look to Oldcastle Pavers, but every installer we interviewed (four in total) insisted that we would need to use both thin and thick pavers. They assured us that the pavers would be the same color, so we didn't worry.However, we discovered that Oldcastle produces pavers of vastly different colors. The thin and thick pavers were not just slightly different; they were as different as pink and red. Oldcastle acknowledged the problem and eventually delivered new pavers. While some of these were slightly darker, the majority were not. The Oldcastle representative said he had done all he could and recommended installing thick pavers, which would cost the installer substantially more.The installer tried to work with Oldcastle, who offered $1,000 in credit, although the project would cost him $2,500 in materials and labor. Meanwhile, I have been placed in the middle of this feud. I believe Oldcastle bears responsibility for manufacturing such radically different pavers, even though they are supposed to be the same color. I want the company to work with our installer so this project, which I've already spent well over $9,000 on, doesn't cost me more money.

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