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Business Profile

Health Insurance

Colonial Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Representative assured me that both me and my wife's ** is in network as well as the hospital, but they don't cover anything. After 1 ER for my wife we received a bill for what the insurance didn't cover, it was $30,000. This company is full of false advertisements and false promises

  • Initial Complaint

    Date:08/08/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never had colonial insurance Im not sure were they came from and when we were signed up for ****** care insurance we had high **** insurance and a secondary insurance that was a one time payment which I had to pay immediately but before any of that insurance started I had to cancel because my husband lost his job and we went back on ******** and I am in disability. They are taking ****** a month that we can not afford its now twice balanced my account bad and I just figured out today what it is thats doing it and I just want my money back I never used their services I canceled any services before they started and if they were the secondary insurance I supposedly made my one time payment already anyway and they should not be taking money out if my account .

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought this insurance for my wife. It didn't pay for s*** ************ is a fraud. Now we owe ***** dollars to the hospital. After our child was born we canceled. We should get a refund back of how much we paid this insurance

  • Initial Complaint

    Date:12/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged by Colonial Health 269.95/month since February 2021 to the present for heath ********* I do not have. I do not ever recall having contracted with Colonial Health for their services and would have no need to, as I am fully insured by my employer. I have not been able to address this matter sooner for personal reasons. Their low rating now has me deeply concerned that I may be a victim of fraud.

    Customer Answer

    Date: 12/13/2023

    Thank you for your help.  Another follow up concerning my pending complaint re; Colonial ****** I was able to reach them Monday at ************. ******* I spoke with said they have no record of a cancellation until THIS MONTH. This does not represent the entire story. My daughter began receiving random emails from them recently and finally responded Monday asking them to stop. CH is treating this as the date of cancellation, but in fact happened no later than 9/2022 when she began her new job with a different insurance provider. Sh was very frustrated by the cancellation process, needing to make several phone calls until being assured the policy was cancelled. Only now we found it it wasnt.

  • Initial Complaint

    Date:10/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter and I have contacted this business for months we are either hung up on or disconnected. I pay for the ins it covers my daughter she cancelled it in July they say they have no record so they continue to keep taking it out for the last 3 months Im tired of being ignored

  • Initial Complaint

    Date:03/14/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a policy with this company, which I found on the healthcare.gov website. The representative that I spoke to stated that they offered a 30-day look, and that the policy could be canceled during that window. My policy start date was December 1, 2022. I sent an email to the contact that I was given on December 27, 2022, within the 30-day cancellation window. I never got a response, and I have been charged $324.95 every month for a policy that is useless. This is not even health insurance; it is a membership plan that I can't use. I told the representative that I talked to that I was seeing a mental health care provider for EMDR treatments. It turns out this membership plan only allows four doctor visits per year. I tried to find a provider and was not able to find one to continue my treatments. This is a complete ******* preying on people looking for low-cost health insurance. I am 64 years old and cannot afford to be taken advantage of like this. I want a refund.

    Business Response

    Date: 04/21/2023

    Dear ****************,
    Please accept our apologies. After some careful research it was determined that a cancellation letter was received and unfortunately overlooked.  We have immediately credited you back your monies as you did cancel within the first 30 days and were entitled to a full refund.
    Once again, we apologize for any inconvenience and if you have any additional questions, please do not hesitate to contact the customer service department at *************.

    Customer Service

  • Initial Complaint

    Date:09/17/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had three hospital visits along with the *** none of which were covered and I had turned out I had shingles, than I found out I did not purchase medical insurance at 500 dollars a month which I was told I was purchasing but a discount card. My card did not come until after my visits so I did my know. After receiving my card on bottom of card in fine print says not a health insurance. Do not get scammed by this company.

    Business Response

    Date: 10/14/2022

    Hi *****,

    Thank you for taking my call this morning.  As I explained during our conversation, I reach out to ********************** to get additional information and see how I can help him with his complaint.

    I was unable to find ********************** in our system and reach out to him for additional information. We had gone back and forth several time and after much debate ********************** requested that I contact the BBB as he felt they may have filed the complaint under the wrong company as he had never heard of Patriot Health.


    Please reach out to ********************** and confirm this information as I do not want this complaint to appear on our profile.


    Patriot Health, Inc. 

    Business Response

    Date: 10/14/2022

    Hi Ms. ******************** style="font-size: 0.875rem;">************** purchased a Colonial Health membership in the ************************** (UCA).

    This membership contains an array of consumer benefits including: ********************************** coverage; ************************ coverage; access to a provider network that provides discounted rates; and various non-insurance benefits.

    This membership is sold by independent licensed agents. The enrollment form clearly states that the membership is not major medical insurance. In addition, members are given 30 days to cancel and receive a refund.

    Immediately upon purchase, members are provided a link to logon to their portal. Records indicate that ************** purchased her membership on August 1, 2022 and logged on to her portal August 31, 2022. The portal contains all her membership information, including brochures that outline what benefits are provided and her insurance documents. ************** did not cancel her membership until October 3, 2022, she was issued a refund for the last month.

    We are disappointed that ************** is not satisfied with her UCA membership.

    Sincerely

Colonial Health is NOT a BBB Accredited Business.

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