ComplaintsforBetter Me Healthcare
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Betterme app charged me almost $300 for literally nothing! I paid for a trial $6.93 and NEVER agreed to more. This company is a scam. They even charged my card $1,00 and then refunded it which is a red flag to me. in my research I am not the only one. This company needs to be stopped.Initial Complaint
03/26/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Betterme app had been charged my account several times through a PayPal and chase accounts. We never signed up or have anything to do with this company and we dont know why they charge us several months for the amounts of $99.99 and $38.99 a month. Please refund our money back.Initial Complaint
01/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I canceled a subscription and they keep charging me.Initial Complaint
12/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I signed up for an online subscription to a health app and cancelled before the monthly auto renewal. I received a message saying today that the subscription had been charged again so I reached out to customer service with a screenshot of the website page that confirmed my subscription had already been cancelled. I got a response saying that I had not cancelled before the auto renewal date, that the company had cancelled the subscription for me today, and that I STILL needed to log into my phone and cancel the subscription on my phone. If I have proof that my subscription was already cancelled and company is saying that they also canceled my subscription today, why do I have to cancel the subscription for a third time?? They also offered to give me a partial refund, (which companies dont do unless they are culpable in some way) but I would like my entire refund as I have proof that my subscription was already cancelled. Its the principle at this point. I should not have to pay for following the rules.Customer response
12/03/2023
Hi ********,
I guess me telling the business that I would be filing a complaint with the Better Business Bureau prompted them to do the right thing. I received a full refund and an apology this morning. My apologies for wasting your time. Can this complaint be closed?
Thank you. *************************
Initial Complaint
10/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
They keep trying to charge me for a service I don't use or want.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
4611 Okeechobee Blvd STE 110
West Palm Beach, FL 33417-4637
Customer Complaints Summary
6 total complaints in the last 3 years.
6 complaints closed in the last 12 months.