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Business Profile

Insurance Agent

Prodigy Insurance Associates, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agent.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been getting calls on a continuous basis regarding getting health insurance. Ive declined moving forward or say Im not interested then the caller hangs up right away. I asked to be removed from the calling list and *** said absolutely not and hang up on 3/5/25 @ 2:09 MST. I need the calls to stop because theyre harassing me and unnecessary. I tried to call number listed and it says call cannot be completed as dialed.

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filled out a form looking for rates. Prodigy called me non stop day and night and when you ask to be removed from list, they cant say thanks or no problem have a nice day, they hang up on you. Make a customer not a sale. When I do need to switch insurance, it will *never* be with these harassing jerks.

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prodigy Health insurance I keep getting phone calls from this company, I have asked them at least ******************************************************************************************************* names and yelling at me over the phone when I tried to resolve the issue and ask to speak to a manager. Its been two weeks I have been receiving daily calls from them, I never even looked at their company nor did I give out my phone number. I didnt even know who they were until they called me.

  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PRODIGY HEALTH INSURSANCE KEEPS SPAMMING MY KID'S NEW CELL PHONE! MY KID! THIS IS SICK! THESE PROPLE ARE SCUM! I HAVE ALREADY REPORTED THEM TO THE ***! DO SOMETHING!

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is calling me five plus times a day and I have asked them to please stop and they refuse. When I ask they to stop these are just a few things I hear; 1) they just laugh and hang up, 2) F**k you, or 3) no, we'll call back again. I am sick of them harassing me and I am going to file a complaint with the NC Attorney General!

  • Initial Complaint

    Date:11/06/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enquired health insurance about Audiology from ********** from looking it up online. Since then, I have been getting 20 calls a day demanding a purchase for health insurance. One group identified as Prodigy Insurance. The rest have no business name, no employee last name, employee ID number, or Company Location. I have told them, that I was not interested in any insurance, and they simply ignore all of my directions to Stop calling and demanding a purchase for health insurance.

    Customer Answer

    Date: 11/07/2024

    They continue to call and harass me for health insurance even though I have told them that they are being investigated. I also believe that they are hacking into my phone and camera. 

    Customer Answer

    Date: 11/17/2024

    This bad company claims to be a health care provider or ************************************* Although they continue to call after my complaint with the BBB  and my new Health Insurance policy registration with Blue Cross/Blue Shield from my employer. 

    They are not a legitimate company or they would have all of the updated facts considering my health coverage. 

    Theyre a fraudulent company and con artists. I wouldnt discuss any information with them. 

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a ****** search for dental/health coverage. On August 30, 2024 I contacted OptimalHealthPlans, a proprietary product of Prodigy Insurance Associates LLC - NPN ****** for more information. They have predatory call methods and since then they have called me over 50 times per day. I've answered the phone a number of times and asked to please take me off the call list because I'm no longer interested. I was told by an employee ******, no and to just stop answering. Who do they think they are? They harrass me all day and have the audacity to tell me what to do with my phone that i pay for??? I don't know what to do as the calls won't stop.

  • Initial Complaint

    Date:06/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Somehow this organization is charging my credit card and I cannot reach anyone.

  • Initial Complaint

    Date:05/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 24, 2024, while searching for affordable health insurance, I sent my phone number to this company. They called me right away and led me through their application process. This company tricked me into giving them personal information over the phone (SSN) instead of giving me the option to send the information discretely. They then proceeded to ask for a credit or debit card to process my monthly premium. I realized that insurance companies usually do not ask for payment information until after an application had been approved, so I hung up, but now they will not stop calling me. I request for the company to delete the information I gave them and to quit calling me. My encounter with the company leads me to believe that they have fraudulent practices, or they are a scamming operation.

  • Initial Complaint

    Date:04/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Provided Heaith Insurance for me. I did not recognize the name that was used on my card so cancelled the card in July of 2023, which cancelled the insurance. However, the company charged me $150.93/month from November of 2023 through March of 2024, a total of $754.65. I called them yesterday to officially cancel the account-after contacting my credit card company and the Prodigy Group in ********** who both said they were not responsible-and asked for my money to be returned, as I did not have that insurance from July of 2023 to the present-the rep did say they had cancelled the coverage due to non-payment in July 2023.

Prodigy Insurance Associates, LLC is NOT a BBB Accredited Business.

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