Complaints

• Initial Complaint

  02/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had an auto accident and the other driver was found at fault. When the attorney originally handling my claim erroneously billed Optmum instead of the correct and full amount that was due to me for service that had nothing to do with my claim ($314.16). I continuously explained to the attorneys office the problem, I was told the original attorney was no longer with the company and told there was nothing further that can be done to recoup my money. I explained each billing occupancy that the lawyers office submitted to Optum several times but was yet told nothing could be done. To take a persons money incorrectly is no where near ethical business practice. I am dealing with MS and needed all my reward. Out of ***** I received a over 5000. And that's not including the amount I was shorted.

  

  Business response

  03/13/2024

  We thank the client for the business, and we are sorry for the clients confusion.  The client referenced a billing error from Optum that she believes caused her not to receive all of the monies due to her. However, this Firm did receive a refund from Optum for the referenced billing error.  The refund check was mailed to the client on December 22, 2023.
  
  This Firm expressly informed the client that any further billing from Optum related to her claim.  The issue was resolved, and the ************ has done everything possible to assist the client with the issue;explaining the issue and obtaining a refund for the client for the charges billed in error.
  
  This ************ is sorry for the confusion and hopefully the client is satisfied with the final results.

  Customer response

  03/14/2024

   
  Complaint: 21296838
  
  I am rejecting this response because:
  I never received the full amount I was owed which totaled the amount of $314.16. I never saw the doctor for the accident at anytime. The day of the accident I was headed to the doctor for a totally different reason that never had anything to do with 12/01/22 accident.

  
  Sincerely,
  
  ***** ******

  Customer response

  03/14/2024

  I only received a $75 check of the $314.26. According to Optum this was payment that was billed toy insurance for regular medical billing that was not due to the accident 12/1/22

  I was already going to the doctor the day of the wreck 12/1/22. To follow up on surgery I had on my left ankle.

  12/14/22 for a shot in my neck

  3/20/23 my PCP after a fall 

  3/20/23 not familiar with A **************************. Unless he read the **rays.

  4/03/23 Pain again after fall. Second opinion from doctor at *********************. ***************************************

  4/3/23 no clue who ********************** is unless he read **rays from that visit. 

  4/3/23 **************************. Same charges and possible same visit.

  That is the *************************, Greene, and Feiner sent and ok'd with the Optum subroteam Team 2 7/5/23

  All those visits were a total of $ ******** Now if my insurance was already provided and I thought billed at the visit, why am I billed again and it paid out of my settlement? 

  

  Business response

  03/19/2024

  We thank the client for the business, and we are sorry for the clients confusion. However, the client's compliant is with her insurance carrier. The client referenced a billing error from Optum that she believes caused her not to receive all of the monies due to her. However, this Firm did receive a refund from Optum for the referenced billing error.  The refund check was mailed to the client on December 22, 2023.
  
  This Firm expressly informed the client that any further billing from Optum related to her claim.  The issue was resolved, and the ************ has done everything possible to assist the client with the issue;explaining the issue and obtaining a refund for the client for the charges billed in error.
  
  The Firm maintains that the client's complaint is with her insurance carrier. This ************ is sorry for the confusion and hopefully the clients is satisfied with the final results.
  

  Customer response

  03/21/2024

   
  Complaint: 21296838
  
  I am rejecting this response because: When notified the attorney working at the firm of the problem. I received a text back from ************** that it was being handled. I was further told by ***** that they needed a lien from the attorney and they could only speak with them.

  It doesn't seem as though anything was ever done by the then attorney employed there and nothing was ever resolved and was never contacted any further.
  
  Sincerely,
  
  ***** ******

  

  Business response

  03/25/2024

  Again,we thank the client for the business.  The client referenced a billing error from Optum that she believes caused her not to receive all of the monies due to her.  However, this Firm did receive a refund from Optum for the referenced billing error.  The refund check was mailed to the client on December 22, 2023.
  
  Specifically, the issue, which was Optum including an ankle related doctor's visit on December 1, 2022, to her final lien. We obtained a reimbursement from Optum for the unrelated date of service in the amount of $75.47. Our office sent the $75.47 reimbursement check to client on December 22, 2023. After receiving that reimbursement, the client claims the other dates of service listed on her final lien were not related to the treatment she received for injuries sustained in her December 1, 2022 motor vehicle accident.Optum would not reimburse the remaining dates of service because the *** codes are related to neck & back, which were the injuries claimed in client's demand to the insurance company. 
  
  This was communicated to the client.  There was nothing further the Firm could do for the client.  It appears that the client did not fully understand the situation, but hopefully this explanation resolves the confusion.

• Initial Complaint

  02/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I would give a negative infinity if I could.I came to Steinger, Greene and Feiner by way of an attorney that I hired ***********************. He 100% lied, mislead me and took complete advantage of me as a personal injury client. He lied about helping-and it was an extremely easy case, even a para-legal could easily win. Someone hit me and was given a ticket, we both had insurance and he screwed it completely up. He wasted precious time and resources, he neglected my case, I believe with the intent to harm, he cause undue mental and emotional damage and lied about getting me in to see a doctor or assisting me with any property damage. When I asked to speak with a senor attorney at Steinger, Greene and Feiner, I was basically lied to and ignored. ************************* caused my car to stay in impound and accrue unnecessary bills. After he felt he did sufficient damage, he threw a temper tantrum and quit. He basically told me to fire him through text and I did. When I asked for another attorney a non-attorney there acting as a manager told me that I couldn't have another attorney because I fired *************************. I said he quit and told me to have him removed from the case and I did. I can't believe ******* is allowing him to practice law. I want payment for damages they did to my case $11,000.

  

  Business response

  02/15/2024

  Steinger,Greene & Feiner helps all clients who are injured and assists them with issues regarding their personal property. All clients are informed in the beginning of the attorney client relationship that the decision on seeking medical treatment and which medical provider to see rests solely on the client.  Steinger, Greene & Feiner does not force clients to seek medical treatment with a particular provider, nor do we force clients to seek medical treatment when the client does not have any injuries related to the case.
  
  In this case,the client made it clear that they wanted to seek medical treatment with her own primary care provider. After seeking her own medical treatment, this client asked our firm for help with finding another provider and we recommended her to a personal injury medical provider. That provider contacted this client and scheduled two appointments that the client did not show up to. Again, it is the clients decision to seek medical treatment and she has a right to miss medical appointments.
  
  As to this clients property damage, we were the second law firm assisting her and we informed her that it would be in her best interest to use her own collision coverage to remove her vehicle from towing while the investigation into the at fault drivers insurance was underway. If the client does not have collision coverage, the only other options are to wait for the at fault insurance company to handle to property damage or pay for the vehicle to be removed from towing out of pocket. This was the best course of action since the vehicle was at the tow yard since the date of the accident due to the advice of the previous law firm. This client then told us that the vehicle was removed from the tow yard but did not know who removed the vehicle. We informed client that we will assist in finding the vehicle, who moved the vehicle, and assist in getting a rental vehicle if possible. Again, we are operating with limited information provided by the client and the previous law firm.
  
  Steinger,Greene & Feiner cannot take responsibility for the actions of her previous law firm and/or the decisions made by client without our guidance.Unfortunately, this client came to us with the expectation that we would be able to solve her issues immediately. However, having the case for one week is not enough time to properly investigate a case where we must start from the beginning instead of having the proper information from the previous law firm or the client. This was explained to client on numerous occasions, and we made it a point to explain this as many times as client requested. Lack of communication was the main issue causing this client to leave the previous law firm and Steinger, Greene & Feiner prides itself on meaningful and respectful communication with all clients.
  
  This clients complaints about the handling of her case were heard by upper management and addressed in a respectful manner. We are not allowed to force a client to stay with the firm and we must always advise clients that they have the right to seek other counsel.  If a client believes we are not truthful to them even though it is not true, the best interest of this client is to seek counsel from another law firm they feel comfortable with. In this case, after spending a lot of time and resources working on her case in a short period of time, we wish this client nothing but the best in finding counsel and getting a great outcome on the case.

  Customer response

  02/19/2024

   
  Complaint: 21279140 
  
  I am rejecting this response because:  I uploaded 5 screenshots of text messages and I have 8, so three were not uploaded but this attorney did nothing to help me.  He took the easy way out and literally did not want to do anything on the case, he asked me - an injured client to do his job.  Call the other attorney's ****** and get your files- I did.  Then he wanted me to fix the problem that he had with his doctor's ******.  I never missed any appointments due to my error.  I have at least 5 phone numbers for the ****** of ******** Greene and Feiner, every time I tried to call and get clarification on a doctor's ************ the calls WERE OUTSOURCED TO ANOTHER STATE !!!  How can an injured person be responsible for all of the miscommunications and fouled up messages??? I never missed a doctor's ****************** I called the attorney about the problems with the doctor he referred me to, had me listed as another patient, in another city with another phone number.  There were so ************ that it's a wonder these people have any clients.  ************,  *****************-377-3939, ************, ************.  These were just some of the numbers.  Every time, I called  ((((( the calls were answered in another state by people I never heard of and I asked did you deliver my messages and it was always someone new who never had access to my files.))))  What a HORRIBLE NIGHTMARE, TRYING TO REACH THE RIGHT PERSON, A COMPLETE NIGHTMARE.  HERE I am trying to recover and the attorney wanted me to do his job, call everyone, do this , do that, while he literally did NOTHING !!! He can't prove any work that he did and can't prove how he assisted me and to tell me that they could not assist with property damage after they received my case, when before the case they said that they would is down right criminal and unacceptable.  There was no respect and he never took responsibility for any of the foul *** his ****** committed.  One of the most horrible things is that I chose this attorney because I though he was a respectable person.  Does anyone reading this see any way shape or form that these people respected me in any way??? Show proof that I missed an ************ from the text messages I uploaded to the BBB, you can see that it was me who initiated wanting medical treatment and that they did nothing to acquiesce my needs but made excuses.  They owe me at least $12,000
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a car accident that settled July 19. I was falsely told there was a lien on my case. However, upon deeper investigation that was proven to be false. The attorneys were provided the financial compensation yet as the client I have yet to get paid.

  

  Business response

  09/08/2023

  Summary:

  - July 17, 2023 KG, *** *** *** involved in auto accident
  - July 18, 2023 KG, *** *** *** signed up with our law firm to represent them for auto accident
  - July 20, 2023 we settled KG, *** and *** ***s claims
  - Per FL Statute *******, the law firm must assess whether any health insurance liens exist prior to disbursing settlement monies
  - The law firm is pending lien confirmation from health insurance and all settlement monies remain in trust until confirmation received
  - KG, *** *** *** believe that the laws dont apply to them and that the settlement monies should be disbursed because they want it
  

  Detailed:

  On July 18, 2023, KG, *** and *** *** signed up with our firm to represent them for a motor vehicle crash that occurred on July 17,2023.  Shortly thereafter, we settled their cases.  KG did not have health insurance and her settlement proceeds were disbursed to her.

  We advised that because TG and *** *** had active health insurance policies, specifically ********* FL Stat. Section *******(6)(c)(1),states that if medical assistance is provided by ********* the lien attaches automatically when a recipient first receives treatment for which the agency must be obligated to provide medical assistance under the ******** program.  Furthermore, FL Stat. Section *******(6)(c)(7), states that no release or satisfaction of anysettlement shall be valid or effectual as against a lien createdunless the agency joins in the release or satisfaction or executes a release of the lien.  As such we have a fiduciary duty to protect any potential lien interest until it is confirmed that such lien has been satisfied or does not exist.

  As part of this duty, after settling their cases, we contacted Baptist ****************** and requested bills for TG and *** ***  When we received the hospital bills, both bills reflected an ********************** policy of which we were unaware. 

  Upon learning of the ********************** policies,letters of representation and notices of settlement were sent to ********* HMS Conduent, and Aetna/Equian.  On August 22, 2023, we received a closed case letter from HMS Conduent for TG stating that no payments were made on his behalf, and advising that the ******** HMO provider, Aetna, may also have a lien against any settlement.  After speaking with multiple subrogation companies, we learned that along with HMS Conduent, ****** is also a subrogation company working on behalf of the Aetna policy.  We subsequently sent letters of representation advising ****** that the cases settled.  On August 24, 2023, we requested from these clients, TGs Aetna health insurance card to help expedite the process;however, they would not provide the same.

  On August 24, 2023, KG showed up to our office with TG on speakerphone and without an appointment or notice, demanding that the money in the trust account be disbursed to TG and *** ***  In order to disburse the settlement proceeds,we advised KG that pursuant to the statute, we are required to obtain a release of any known or potential health insurance liens.  Despite advising these clients of this on multiple occasions in person, over the telephone, and via email and text message, they continued to insist that we disburse the settlement proceeds without the health insurance release as required by law.  At KGs in person visit on August 24, 2023,she became hostile and volatile in the lobby and refused to leave our premises.  Law enforcement was contacted and escorted KG off the property.

  On August 28, 2023, we received a lien letter for TG reflecting payment made to the hospital by ***** and notice of their $39.47 lien.  The bill we were previously provided did not reflect a payment made by ******  Therefore, an updated final bill reflecting all payments was requested and once we receive the same, we will be able to close TGs case and disburse the settlement funds.

  On September 5, 2023, we advised these clients that a closed file letter was received for *** Jrs case. His closing was submitted to our internal department, approved, and a check was issued on September 8, 2023.
  At this juncture, we have clearly explained multiple times what our legal responsibility and fiduciary duty requires and the steps that we have taken and are required to take in order to disburse the settlement as requested.  We advised these clients that if they disagree or would like to obtain a second opinion of what we have discussed and outlined, we would be happy to provide them with a copy of their file.

  We are still pending the necessary documents, as required by law, so that we may close TGs case in line with our fiduciary and legal duties.

• Initial Complaint

  08/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The web site said lawyers don't get paid until I do My insurance check was placed in the trust account of stronger ********************************************* Give them 100 percent control over my check now when I call plus I have recorded conversion about the matter It been two days non contact 2months on the business had my insurance check placed in their trust account.

  

  Business response

  09/01/2023

  The attorney assigned to the case, Attorney *************************, continuously communicates with ***************** 

  On May 24, 2023, we requested that ***** ******** take a substantial reduction in their large ******** subrogation demand to maximize the clients net recovery, and when we didnt get anywhere with our request, we subsequently elevated that request to the supervisory level at ******** on July 25, 2023. ******** informed us they need 60 days to evaluate and make a decision on our reduction request. 

  The client has been informed about all of this, and Attorney ******** has notified the client that he will be the first to know as soon as we have a response from ********. 
  ******** has not waived its right to subrogate.

  Please let us know if you need any additional information.  

• Initial Complaint

  02/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company placed targeted advertising on ******* to collect cases. Promised "check for..." unrealistic claim to entice unsuspecting customers to sign up to their service. Once I signed up, I was called by an "intake specialist" who asked a number of questions regarding my potential claim. I answered all questions honestly and truthfully and was forthright in my intentions for hiring the law firm. That being to hold the responsible party accountable. I informed them that all pertinent information would be found at my insurance company, and they should contact them for the details. After I signed the retainer agreement it was clear the law firm had NO intention of honoring their agreement. They never gathered the appropriate information from my insurance company. Never sent any demand latter or anything of the like to the opposing insurance company. Legal aids were rude and disrespectful. They made it clear they only wanted to file claims against my insurance company to profit the law firm. This was in clear violation of our agreement and my intention for doing business with them. When I informed them to stop harassing me to *** my insurance company, they placed a lien on my case that caused significant financial hardship. Specifically, my insurance company who was paying for my care dropped my coverage as a result of actions taken by the law firm. I wish this company never contacted ME and asked for my business.

  

  Business response

  02/17/2023

  Client retains our firm on November 29, 2022 for a rear-end crash that happened on February 2, 2022. It was allegedly a hit and run, but the client says he got the license plate of the car that hit him.  The license plate matched a vehicle that was insured by ***** (100/300 policy).  However, the owner of that vehicle denied being involved in an accident and they produced photos of the vehicle that appeared without any damage.  The client had originally said he was hit by a gray sedan, but the insured vehicle was black.  Client later amended his position claiming that he was hit by a black vehicle.   ***** denied liability as their insured denied any involvement and Client did not get a police report.  The claim was solely based on Clients version of the accident.
  
  Clients father owned the vehicle being driven by the client.  Clients father had a $300K **** uninsured motorist policy.  When we first obtained the case, **** was already on notice of the crash since it had happened almost 10 months prior.  Once we confirmed that ***** was not going to extend any coverage which we aware from our initial conversation with the **** adjuster as it had already been determined before client hired us, and we obtained photographs of the vehicle,we advised the client that the only other alternative was to pursue his own /fathers UM policy.  The client adamantly did not want to do that.  He thanked us for our efforts and terminated us.
  
  According to the complaint with the BBB, **** subsequently dropped his fathers coverage.  There was nothing we could or should have done differently under these circumstances. 
  
  Attached, please find the final email exchange with our office.
  

  Customer response

  02/17/2023

   
  Complaint: 18943546
  
  I am rejecting this response because:

  Business made a number of false statements including that client changed their position regarding the accident. Additionally, no photographs have been provided and it is unclear what business is referring to. The only photographs are those of clients damaged vehicle. Client was always forthright and accurate in the description and business failed to investigate properly. Client never stated the wrong vehicle type or model and stated that a complete recorded statement with accurate information is on file with USAA. It is unclear if business retrieved this evidence as requested. Business failed to send a demand letter to ***** as originally requested or do anything in addition to what client had already done. Thus, Business has failed to provide any services and now wants to be paid for their lack of services. Client informed Business from the beginning his intention was to hold the party and their insurance company responsible for their actions. Business never did this or even made an attempt to do this. Thus, business did not provide the services requested. Business has a right to refuse service as they have done but do not have a right to request payment for service they refused to perform. Further, an itemized bill was requested and never provided. Thus, it is unclear what service if any business wishes to be compensated at the detriment of the injured client who now must pay out of pocket as a result of business's actions. Additionally, business never addressed the targeted and false advertisements, or the promises made by their representatives before the signing of any agreement. 

  Request an apology and retraction of any "lien" on the matter as the business to this day has not justified why they believe they deserve compensation for not taking any action in the matter. 
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩