Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a move with Safebound and paid my non-refundable deposit. I was not informed that a sister company, and not Safebound, would be receiving and delivering my items. Once the sister company, Top line Movers, arrived they left an inappropriate voice message to alert me of their arrival. They arrived with a moving truck completely vandalized with graffiti and a broken side mirror. This was a safety concern that I had addressed with Safebound. I immediately confirmed with a Safebound agent that these were the movers intended to take my belongings. I also texted images for reference to Safebound, in addition to emailing and calling their support staff the day of pickup. At this point it was too late to receive my deposit which was over $2000. The movers took my belongings and I awaited a response from management. My initial email was sent January 31 of this year. No one from Safebound had reached out to me to discuss my concerns after my initial complaint. My first available delivery date was February 13th. Sunday February 16 I received notice from the truck driver that their expected arrival date is Tuesday February 18th, 5days from the initial delivery date. I reached out again to Safebound via email on February 12th to follow up on my safety concerns but was still unable to reach someone.

  

  Business Response

  Date: 02/18/2025

  Thank you for reaching out and sharing your concerns. We understand how important it is to feel comfortable and informed throughout your moving process.
  To clarify, your delivery was completed well within your allotted delivery window. While we do work with trusted carrier partners for certain moves, we sincerely apologize if this was not communicated to you as clearly as it should have been.

  
  Regarding the condition of the truck, we understand your concerns. Unfortunately, the vandalism occurred shortly before your pickup date. Given the circumstances, we prioritized fulfilling your contract on time rather than delaying your move due to cosmetic issues. However, we recognize that this may have impacted your experience, and we appreciate you bringing it to our attention.

  
  In regard to the voicemail left by the *******, we will be conducting an internal investigation and taking any necessary action. If possible, we kindly ask that you forward a copy of the voicemail to us for review. Your feedback is invaluable, and we will use it to improve our processes and ensure a more seamless experience for future customers.

  
  We also regret any delays in our response to your inquiries and are reviewing our records to identify areas for improvement in our communication. Please know that we take customer feedback seriously and are committed to ensuring our clients feel heard and supported.

  
  If you would like to discuss your experience further, please reach out to us directly. We would be happy to assist in any way possible.

  
  Respectfully,
  Safebound Moving
  Client Support Management

  

  Business Response

  Date: 02/19/2025

  The valuation selection sheet submitted by the client confirms that they opted for the $0.60 per pound per article cargo protection. The $6,552.00 amount referenced by the client represents the total cost of their move, not the total coverage of their insurance. This distinction is clearly outlined in the section they signed.

  Regarding the voicemail the client submitted, we will be taking disciplinary action against the driver by issuing a fine and requiring them to complete a 5 hour retraining course on phone etiquette.

  We appreciate the client letting us know of this issue so we can take corrective action. 

  Customer Answer

  Date: 03/10/2025

  My response:

  I am writing to express my continued dissatisfaction with the handling of my recent move by Safebound, particularly regarding the issues I raised on January 31st, which remain unresolved. I promptly communicated my concerns about the inappropriate behavior of the delivery drivers, and I am perplexed as to why a company that positions itself as a professional moving service has failed to address my safety concerns or provide a timely response. When I initially reached out on January 31st, l had hoped for a more proactive approach from management, including a response to my concerns, a refund of my deposit, and the cancellation of the move altogether. Unfortunately, none of these actions were taken. Furthermore, upon delivery, I noticed that several of my valuable items were missing, and others were damaged. Despite my multiple attempts to contact Safebound regarding the safety of my belongings, I was repeatedly assured that management would address the situation. I was also informed that there had been no recent incidents of break-ins or vandalism. Given that Safebound claimed sole custody of my belongings during the move and that no recent break-ins had occurred, I am left to conclude that my concerns regarding the behavior of the movers at the time of the initial pickup may have impacted the safety and integrity of my possessions. Additionally, I submitted a claim with CAF Moving for the most valuable missing item, but l inadvertently entered an incorrect weight. According to their website, I was instructed to complete the form again to add further items. However, after doing so, I received an email stating that, as per industry regulations, no additional items could be added once a claim had been evaluated. This important detail was not mentioned on their website and has created an unfair situation for clients seeking to submit a claim. While I understand that I am asking for a full reimbursement of my moving costs, I am open to negotiating a fair and reasonable settlement. Considering the value of my missing items, the damages incurred during delivery, and the overall lack of professionalism throughout the moving process-along with the inadequate communication from SafeboundI believe a fair resolution is warranted. I look forward to your prompt response and a constructive resolution to this matter. 

  
  

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22955872
  
  I am rejecting this response because:I am writing to express my continued dissatisfaction with the handling of my recent move by Safebound, particularly regarding the issues I raised on January 31st, which remain unresolved. I promptly communicated my concerns about the inappropriate behavior of the delivery drivers, and I am perplexed as to why a company that positions itself as a professional moving service has failed to address my safety concerns or provide a timely response. When I initially reached out on January 31st, l had hoped for a more proactive approach from management, including a response to my concerns, a refund of my deposit, and the cancellation of the move altogether. Unfortunately, none of these actions were taken. Furthermore, upon delivery, I noticed that several of my valuable items were missing, and others were damaged. Despite my multiple attempts to contact Safebound regarding the safety of my belongings, I was repeatedly assured that management would address the situation. I was also informed that there had been no recent incidents of break-ins or vandalism. Given that Safebound claimed sole custody of my belongings during the move and that no recent break-ins had occurred, I am left to conclude that my concerns regarding the behavior of the movers at the time of the initial pickup may have impacted the safety and integrity of my possessions. Additionally, I submitted a claim with CAF Moving for the most valuable missing item, but l inadvertently entered an incorrect weight. According to their website, I was instructed to complete the form again to add further items. However, after doing so, I received an email stating that, as per industry regulations, no additional items could be added once a claim had been evaluated. This important detail was not mentioned on their website and has created an unfair situation for clients seeking to submit a claim. While I understand that I am asking for a full reimbursement of my moving costs, I am open to negotiating a fair and reasonable settlement. Considering the value of my missing items, the damages incurred during delivery, and the overall lack of professionalism throughout the moving process-along with the inadequate communication from SafeboundI believe a fair resolution is warranted. I look forward to your prompt response and a constructive resolution to this matter.
  
  
  Sincerely,
  
  ****** Nwanety

  

  Business Response

  Date: 03/10/2025

  Thank you for reaching out and sharing your concerns regarding your recent move with Safebound Moving. We sincerely regret that your experience did not meet expectations, and we take your feedback very seriously.

  
  We understand the importance of feeling safe and secure during your move, and we apologize if any interactions with our delivery team made you feel uncomfortable. Please know that we have thoroughly reviewed your concerns internally and are taking steps to ensure that all team members uphold the highest standards of professionalism.

  
  Regarding your request for a refund and move cancellation, we understand that you initially inquired about canceling your move and receiving a full deposit refund. At that time, we explained that while you had the right to cancel, the deposit would be forfeited to cover the costs associated with dispatching the crew to your home. Ultimately, you chose to proceed with the move under these terms.

  
  As for your missing and damaged items, we understand how frustrating this situation is. We see that you have already filed a claim with ******, our claims company. Industry regulations limit modifications to an evaluated claim, and this policy is outlined in the agreement prior to submitting a claim. However, we want to assure you that we will fully honor the claim as determined by CAFCPS.

  
  We recognize your desire for a fair resolution and appreciate your willingness to discuss a settlement. While a full reimbursement is not guaranteed, we are open to working with you to find an equitable solution. Please provide us with a detailed list of the missing and damaged items, along with any supporting documentation. We will review your request promptly, separate from the claims process with CAFCPS.

  
  Your experience is important to us, and we regret any distress caused during your move. We remain committed to working toward a resolution that is fair and reasonable. Please reach out to our office via phone at your earliest convenience to discuss this matter directly.

  
  Respectfully,
  Safebound Moving
  Client Support Management

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 22955872
  
  

  
  

  I would like to include this as my response to Safebounds message:

  
  

  Thank you for your response.

  I would like to formally address the discrepancies and damages associated with the recent delivery of my belongings. Specifically, the following items were either missing or damaged:

  Missing Items:

  1. XX* ************** 270lbs, Value: $2,000
  2. Dresser with Mirror Value: $1,669
  3. * Trunk Weight: 500lbs, Contents valued in excess of $5,000.
     The movers who delivered my belongings indicated that Safebound might be able to deliver the * Trunk at a later date as part of a larger West Coast shipment. Could you please confirm if this arrangement is feasible?

  Damaged Items:

  1. Dining Room Set *egs were broken upon arrival.
  2. Treadmill Base Broken, with a total weight of 500lbs, valued at $1,700.
  3. Bicycle Delivered without a wheel.
  4. Sofa (3-seater) Torn, with a weight of 500lbs, valued at $1,200.

  I trust that this matter will be handled with the urgency it requires, and I look forward to your prompt resolution.

  Thank you for your attention to these issues.

  Sincerely,

  
  
  Sincerely,
  
  ****** Nwanety

  

  Business Response

  Date: 04/01/2025

  We sincerely apologize for any frustration or inconvenience you have experienced. Please be assured that we have been actively working on a reimbursement plan regarding your concerns, and this process remains ongoing. We understand how important it is to bring this matter to a resolution, and we appreciate your patience as we finalize the necessary details. Our team remains committed to ensuring that all concerns are addressed thoroughly and fairly.

  
  Regarding your concerns about the storage space charges, it appears as though you're confusing cubic feet and square feet. You were charged for 800 cubic feet of space, while your storage unit (10x30x8) had a total capacity of ***** cubic feet. If your estimate that the unit was 60% full is accurate, that would equate to approximately ***** cubic feet of used space. This means that not only were you not overcharged for space, but based on your estimation, you were actually undercharged by approximately 45%. We understand that billing transparency is critical, and we are happy to provide further clarification if needed.

  
  We also regret any lapse in communication you may have experienced. While our team has been diligently working on your reimbursement request, we acknowledge that you were expecting a response sooner. We sincerely apologize for any delay and want to assure you that your concerns are being taken seriously. Our goal is to resolve this matter to your satisfaction as quickly as possible, and we will continue to keep you updated throughout this process.
  Once again, we appreciate your patience and the opportunity to address your concerns. If you have any additional questions or require further clarification, please do not hesitate to reach out.

  
  Respectfully,
  Safebound Moving
  Client Support Management

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 22955872
  
  I am rejecting this response because:

  
  

  Dear Safebound Moving Client Support Team,

  
  Thank you for your detailed response and for addressing the storage space charges. I also appreciate your acknowledgment of the communication lapse. I understand that these processes can take time, and I value your commitment to keeping me updated as matters progress.
  It appears that ******* from Safebound attempted to reach me on April 1st to discuss my reimbursement and the status of the remainder of my belongings. Unfortunately, I was unavailable at that time. I returned her call the same day, but I was unable to connect and left a voicemail. I also made further attempts to reach her on Thursday and Friday, leaving additional voicemails. As I have encountered difficulty reaching someone directly, I wanted to kindly remind you that I am also available via email at *********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** and would greatly appreciate a response at your earliest convenience.
  I would also like to take this opportunity to share my experience with the January 31st delivery. Throughout the move, I found the behavior of the delivery driver to be concerning, beyond the inappropriate voicemail and his arrival in a truck with a broken side mirror. While his assistant was moving my belongings, the driver was supposed to inventory the items being loaded, but instead, he made several uncomfortable comments regarding the quantity of my things and pressured me to purchase Safebounds boxes, which were outside of my budget. He also suggested he could waive the $75 long-carry fee if I tipped him the same amount. When I asked for clarification on this, he could not provide a reasonable explanation but continued to insist I tip. Given the circumstances and my discomfort, I decided not to provide a tip.
  While the helper was loading the truck, I walked to the storage unit storefront to purchase more affordable boxes to repack my items. The movers successfully loaded everything into the truck; however, I was unaware at the time that the driver failed to include all the items he had removed from storage in the itemized list. As the move extended into the evening and I was alone with two unfamiliar individuals, I signed the documents as the driver indicated, and left in haste. Regrettably, I have since discovered that additional items are missing beyond those listed on the original inventory after Safebound's recent delivery.
  Since my belongings were under the care of Public Storage during this move, the entire process was recorded on security footage. I kindly request that you confirm whether Safebound is in possession of the missing items or if the driver may have mishandled them. If this is the case, I may need to consider pursuing legal options.
  I hope we can resolve this matter swiftly. Thank you once again for your attention to these concerns. I look forward to your response and any additional information you can provide.
  Sincerely,
  ***** Nwanety

  
  

  
  

  
  
  

  
  
  Sincerely,
  
  ****** Nwanety

  

  Business Response

  Date: 04/14/2025

  Dear Ms. ************************ you for your continued patience and for taking the time to share the details of your experience. We sincerely apologize for the frustration you've encountered and deeply regret that your move did not reflect the high standards we strive to uphold.

  
  We appreciate your acknowledgment of our prior response and understand your difficulty reaching *******. Weve ensured that your email has been noted and passed along to our claims and support team. You can expect to receive a direct email response within the next few business days so that we may move forward with your reimbursement and help clarify the status of your remaining items.

  
  We are extremely concerned about your account of the January 31st delivery. The behavior you described from the driver, including inappropriate comments, pressure to purchase packing materials, and the suggestion of a tip in exchange for waiving a fee, is unacceptable and does not align with Safebounds values or policies. This incident has been escalated to our Compliance and Operations teams for internal review. As previously stated, we are thoroughly investigating the matter and will take appropriate action based on our findings.

  
  Regarding the missing items, we understand how distressing this must be. We are currently cross-referencing the signed inventory forms with our internal records and will be reaching out to Public Storage to request access to the security footage from the date of the move. If you are able to assist us in obtaining the footage more quickly, please feel free to share any contacts or reference numbers you may have from the facility.

  
  Please rest assured that we take your concerns seriously and are committed to resolving this matter transparently and efficiently. We are here to support you every step of the way and will keep you updated as our investigation progresses.

  
  If you have any additional details to share in the meantimesuch as a list of the missing items or further concernswe welcome that information via email or phone.
  Thank you again for bringing this to our attention.

  
  Respectfully,
  Safebound Moving
  Client Support Management

  Customer Answer

  Date: 04/22/2025

  Dear Safebound Moving Client Support Management,
  Thank you for your recent communication. While I acknowledge your recognition of the issues I encountered during my move, I must express my profound disappointment with the lack of resolution thus far.
  What should have been a straightforward process has now extended into a four-month ordeal, causing significant stress and emotional strain. The uncertainty surrounding my missing items, the troubling conduct I experienced during the delivery, and the lack of acknowledgment of my concerns and safety have taken a considerable toll on my well-being.
  It has been several days since your last message, and I have yet to receive any follow-up from your company. I am eager for this distressing experience to conclude and am hopeful that we are nearing a resolution.
  Regarding the security footage from Public Storage, I have contacted them, and they have informed me that they cannot release the footage without a subpoena or court order. I am not inclined to pursue such legal measures unless absolutely necessary, and I sincerely hope that Safebound Moving is committed to resolving this matter without the need for further escalation.
  Given that many of my familys belongings have been in storage for several years, providing an exhaustive list would be impractical. However, all items should have a small pink numbered sticker attached (an example is included). Additionally, some notable items include my mothers large silver trunk, family area rugs, a black karaoke machine, a wheelbarrow coffee table, and a nearly six-foot dresser. I trust these items will be located among the rest of our belongings.
  Please confirm whether Safebound Moving intends to resolve this matter within this month. The continued uncertainty is adversely affecting my health, and I am hopeful for a resolution that reflects the high standards your company strives to uphold.
  Thank you once again for your attention to this matter. I look forward to your prompt response and a satisfactory resolution.
  Sincerely,

  ***** Nwanety

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The move from my home in ***********, ** took place on November 2, 2024. Safebound picked up my belongings and packed my furniture and took it to storage for 2 months before delivering my belongings to my new home in **********, ** on January 10, 2025. I paid $3,882.25 for the move and storage. It totaled a little over that but that is what I have easy access to document wise. Safebound is clearly not safe as they delivered most all of my brand new high-end furniture that was in mint new condition damaged. I paid $200 extra for bubble wrap to protect my marble coffee table that is now broken. The damage caused totals $12,000 as I need full replacements. The only furniture not damaged are my bed, dresser and bar stools. My coffee table, sideboard, swivel chair, sofa, custom order desk, desk chair and 2 nightstands are all damaged. Their 3rd party claims department has offered me $126. It is a ridiculous offer. I need assistance from BBB to help get compensation from Safebound Moving and Storage.

  

  Business Response

  Date: 02/18/2025

  Dear *****,

   

  We sincerely regret to hear that you are dissatisfied with your moving experience. At Safebound Moving, we strive to provide the highest level of service and take all concerns seriously.

   

  Regarding your claim, we understand your frustration, and we want to clarify the coverage elected at the time of your move. As outlined in the shipping documents previously provided to you, you selected Standard Cargo Protection, which reimburses at a rate of $0.60 per pound per article. This coverage is industry-standard for moves and was detailed in the paperwork you signed before your relocation. For full-value replacement coverage, a third-party insurance option was available but was not selected.

   

  We understand that damage to your belongings is disappointing, and we regret that this has impacted your experience with us. Our third-party claims department has assessed your claim based on the protection plan you opted into, which determined the compensation amount. While we cannot alter the terms of the elected coverage retroactively, we want to assure you that our team handled your move with care, and any damages were not intentional.

  
  We always encourage customers to thoroughly review all available protection options before their move to ensure they have the level of coverage that best fits their needs. If you would like to discuss your claim further, we are happy to provide additional documentation or assistance within the parameters of your selected protection plan.

  
  Please let us know how we can further assist you.

  
  Respectfully,
  Safebound Moving
  Client Support Management

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22953455
  
  I am rejecting this response because my belongings were not handled with care! Most everything was damaged! This was complete negligence. *****************
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 02/18/2025

  We truly regret that your moving experience did not meet your expectations, and we understand how upsetting it is to receive your items in less than perfect condition. At Safebound Moving & Storage, we take every concern seriously, and we want to do our best to make this right within the coverage parameters.

  
  As previously discussed, the protection plan you selectedStandard Cargo Protectionprovides compensation at $0.60 per pound per article, which is the industry standard for moving coverage. Full-value replacement insurance was available as an option at the time of booking, but we understand that this was not chosen. That being said, we acknowledge your frustration and, as a gesture of goodwill, we would like to offer additional compensation on top of the settlement already provided by our third-party claims department.

  
  While this does not replace the sentimental or financial value of your items, we hope it demonstrates our commitment to customer satisfaction. Please call us directly to discuss the specifics of this offer, and we will arrange for the additional compensation promptly.

   

  Respectfully,
  Safebound Moving
  Client Support Management

• Initial Complaint

  Date:02/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $2600 to have furniture moved. Furniture was to be delivered within 10 days, was 14 days before I even heard from the company. This company charged me an additional $1400 for random fees. They never substantiated any of the fees, they can charge you whatever they please and just say that it was needed to move furniture. Within 24 hrs of telling me that I owe an additional $1400 to have my stuff delivered, I get a text from a delivery driver saying he's about 2 hrs from my home and will need $1400 to be paid in full at time of delivery or all of my furniture will have to be put in storage and I will be charged extra on top of the $1400 for storage, gas and whatever else they decide. So I've paid them $2600 for.nothing apparently. They are now holding my furniture hostage until the balance is paid. Absolute crooks!

  

  Business Response

  Date: 02/15/2025

  As per our phone conversation moments ago, we have come to an amiable agreement to resolve this complaint.  

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Putting aside that it was a very unprofessional move and that they did not perform as agreed upon, I am putting into dispute a total of $454.75. The attached pdf file will explain it all.

  

  Business Response

  Date: 01/28/2025

  Dear Mr. ********************** you for reaching out regarding your concerns. While we understand your frustration, we must address some inaccuracies and clarify the context of your complaint.

  
  The Quote Was an Estimate, Not a Bottom-Line Price:
  As stated in the correspondence and contract provided, the quote you received was an estimate based on the information you provided regarding the size and scope of the move. It was clearly noted that the final price would be adjusted based on the actual time, labor, and additional services required to complete your move. This is explicitly outlined in the agreement you signed and falls outside what can be considered "fine print." These terms were provided in a clear and transparent manner in the contract.

  
  Accurate Recording of Hours Worked:
  Regarding the dispute over time worked, you are correct that move took only 4.5 hours of labor, the 5.5 hour total time recorded by the crew included standard flat rate of 1 hour travel time outlined in the original agreement. These details are noted on the estimate, which you signed and agreed to upon the reservation of the job.

  
  Optional Services and Charges Were Not Hidden:
  The charges you refer to as "hidden" were explicitly outlined in the contract, including the operations surcharge, administrative fees, and credit card processing fees. These terms were not fine print but part of the standard service agreement, provided to you prior to the move. Furthermore, optional services were listed, with the understanding that they would only be applied if requested or necessary for your move.

  
  Your Consent Was Required for Unloading:
  It is standard practice in the moving industry to require payment and acknowledgment of the final charges before unloading to ensure the customer is aware of and agrees to the adjusted total. This is not "extortion" but a safeguard to ensure clarity and accountability on both sides.

  
  Allegations of Deceptive Practices
  We take any allegations of deceptive practices seriously. However, the screenshots you submitted as evidence selectively highlight portions of the contract while omitting key information that supports the transparency of our agreement. For instance, the operations surcharge and administrative fees were clearly disclosed, as were the credit card fees. The suggestion that these were hidden due to font size or placement does not align with the facts, as they were part of the main terms of the contract provided to you, which we will attach in its entirety. 

  
  While we regret that you feel dissatisfied, we acted in good faith and in accordance with industry standards and the terms of our agreement. Unfortunately, given these circumstances and the evidence supporting the charges, we cannot accommodate your request for a refund of $454.75.

  
  If you have any further questions or require additional clarification, please dont hesitate to contact us. We aim to resolve this matter amicably and transparently.

  
  Respectfully,
  Client Support Management
  Safebound Moving & Storage

  

  Business Response

  Date: 01/28/2025

  Attached is an expanded screen shot of the section of the Bill of Lading which the complainant cropped to make it seem as though he were over charged. 

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22867112
  
  I am rejecting this response because, See attached pdf. Thank you
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 01/31/2025

  As per our phone conversation today, 1/31/2025 we have come to an amiable resolution. 

  Thank you for your time. 

   

  Safebound Moving

  Client Support Management 

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for a payment of $150.00 to be sent thru Zelle.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Movers delivered my items on 12/31/2024. There was a duffel bag in the master bedroom closet under the shelf with a handheld safe/lockbox inside. There was a small square box that contained around $2,000-$2,500. When I was unpacking and checked, the small box inside was missing.I tried calling company multiple times, but they are not taking this seriously. This is a crime and I expected a company to take it seriously.

  

  Business Response

  Date: 01/14/2025

  Mr. ****

  Thank you for reaching out to share your concerns. We understand how upsetting it can be to discover a missing item, and we assure you that we have taken your calls seriously and conducted a thorough review of this matter.

  
  Our team has revisited every step of the delivery process and confirmed that our workers consistently follow strict protocols to ensure the security of your belongings. We have no reason to believe that any of our team members would engage in such behavior.

  
  We recommend filing a police report to investigate the missing item further. We will fully cooperate with law enforcement in any investigation they conduct. Additionally, if you have any insurance coverage for your move, you may want to contact your provider to initiate a claim.

  
  We are committed to maintaining the highest standards of integrity and customer service, and we regret that you have experienced this situation. Please dont hesitate to reach out if you have further questions or concerns.

  
  Sincerely,
  Safebound Moving
  Client Support Management

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22806100
  
  I am rejecting this response because the company will not return my phone calls to discuss.  They made a false claim that they reached out.

  I need the name of the driver and 4 associates that helped him on 12/31/24 so that I can give to the police.  They need to follow through and have not.

  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 01/14/2025

  Mr. **** ****

  We never claimed to have reached out to you, our response was that we've answered every call you've made to our company.

  Yet again we must assert that we have reviewed this matter thoroughly, including every interaction and step of the delivery process. Our team adheres to strict protocols to ensure the security of all belongings, and we have no reason to believe that any of our employees were involved in this incident. Regardless, we will be happy to prove the ********* name and contact information to you again via private correspondence.

  Please reach out via email and make a formal request for driver contact information at ************************************************************

  As stated previously, we encourage you to file a police report so that the situation can be investigated further. Our company will fully cooperate with law enforcement in any inquiry they conduct. 

  We remain committed to addressing your concerns and upholding our commitment to excellent service. Please let us know if you have any further questions or need additional assistance.

   

  Respectfully,
  Safebound Moving
  Client Support Management

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22806100
  
  I am rejecting this response because you did not answer every call.  I tried 3 times yesterday and was told that someone (****** ******) would call me back and never did and still has not.  That is not answering all questions from my calls.

  I will submit the request to the email provided and see what happens.

  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 01/14/2025

  Thank you for bringing your concerns to our attention. You are correct that we did not answer every call you made. As shown in the attached screenshot, we were able to answer two out of the three calls you placed. Please accept our sincerest apologies for the missed call and for mistakenly believing we had answered all of them.

  
  Regarding your emailed request for driver information, we responded within a timeframe that we believe to be objectively reasonable, as also documented in the attached screenshot.

  
  We are glad we could provide the information you were seeking and resolve the issue outlined in your complaint.
  Should you require any further assistance, please do not hesitate to reach out to our office directly.

  
  Respectfully,
  Safebound Moving
  Client Support Management
  

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22806100
  
  I am rejecting this response because I did not get all of the acceptable information.  I need you to contact the driver and get the additional names of the staff that assisted so that I can give full information to the police.

  And no, you did not have acceptable return calls - I had to make the repeated calls just for someone to answer and ****** ****** never returned the call.  When I talked to ****, he said that ****** would call back and she never did.  The only time I got a reply was going through the Better Business Bureau complaint.  I have not received the customer service expected, especially in a theft situation.  Due to theft in your company and/or affiliate, I would have expected return calls, but never received and I had to do all of the calling, unacceptable.

  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 01/15/2025

  Dear Mr. ***************** you for your response. We want to assure you that we have thoroughly reviewed your concerns and taken all the steps within our capacity to investigate the situation. This includes gathering and reviewing all relevant information, as well as confirming that no wrongdoing was committed by Safebound or our affiliates.

  Regarding your request for additional names of staff, we have already provided all the information available to us. As such, we are unable to provide any further details. We encourage you to proceed with filing a police report, as they have the authority to conduct a more comprehensive investigation. We will fully cooperate with law enforcement if contacted.

  We understand your frustration with the communication process and regret that your experience did not meet your expectations. Please know that we strive to deliver prompt and effective customer service, and we apologize for any inconvenience you encountered during this matter.

  While we are unable to provide additional information, we remain committed to assisting you within our capabilities. If you have further questions, please do not hesitate to reach out.

  
  Respectfully,
  Safebound Moving
  Client Support Management

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22806100
  
  I am rejecting this response because you did not give me all the information requested.  If you hire out a trucking company, you should be able to contact them for the information requested since you hired them to deliver.  And you cannot make a claim that your affiliates operated in a professional manner considering the theft situation.  Please contact the trucking company and the driver for the information and forward.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:01/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The move was August 2024 from *******. They collected the furniture household goods for an expedited move on one truck to ******* estimated to be 3-4 days. After pick-up they took the goods to *************** and unloaded the truck. They then said the truck was too heavy and they would reload one truck, but had to keep 25% of our stuff in *** until they had another truck to *******. We waited more than two weeks. They damaged furniture, broke glass, damaged a Peloton treadmill that cost $1,400 to repair. The total damages were more than $3,000 and I completed the claim form. They offered us $144 and we have no options. They outsourced the claims to a third party that does not have anyone to speak to by phone and the movers only direct us to the claims company. It's a big fraud and they are liars and cheaters. We cannot get in touch with them and they denied all claims.

  

  Business Response

  Date: 01/06/2025

  ****,
  
  Thank you for reaching out and sharing your concerns regarding your recent moving experience. We understand the frustration and inconvenience caused by the delays, damages, and the claims process, and we deeply regret any distress this situation has caused.
  

  As part of our commitment to maintaining fairness and transparency in handling claims, we are obliged to outsource the claims process to an independent third-party company. This ensures that all assessments are conducted without bias. The settlement offered reflects the level of coverage you selected in your moving contract, and we encourage you to review the terms of your agreement for further clarification.
  

  We acknowledge that the current claims process can feel impersonal, and we apologize for any difficulty youve experienced in reaching the claims company. While we do not have direct control over their operations, we are here to provide guidance and assist you with the process wherever possible.

  Additionally, we understand that you and our office have already spoken earlier today regarding this matter. Please rest assured that we are actively working toward a resolution to address your concerns.
  

  If you have any additional questions or need further assistance, please do not hesitate to contact us directly.
  

  Sincerely,
  Safebound Moving
  Client support management 

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pick up date 4/30/24. Delivery date 5/24. One driver hired 2 extra to help unload. Several items broken. Huge picture frame Glass Broken. Love seat-right leg broken. Console/Tv stand cracked. Another tall console legs broken off. They were snapped off instead of unscrewed. Which they could have been. They glued it back together with glue running down the side. I have photos. An entire box of wine glasses all shattered. And I have MISSING items: Swifter, (along with all its parts) booms, dust busters. All missing. I have photos of all broken items.

  

  Business Response

  Date: 12/23/2024

  Dear ********* ,
  Thank you for bringing your concerns to our attention. We regret to hear about the issues you experienced with your move and the condition of your items upon delivery.

  
  While we always aim to provide the best service, we were disappointed to learn about these matters through your BBB complaint rather than having the opportunity to address them with you directly beforehand. Open communication allows us to resolve concerns more promptly, and we encourage our customers to contact us as soon as issues arise.

  
  That said, we take your feedback very seriously. Please know that we are fully committed to rectifying these issues. To assist us in resolving this matter, we kindly ask you to contact our office at ************. Sharing your detailed account, including the photos youve mentioned, will help us thoroughly investigate and work toward a resolution, including addressing any missing or damaged items.

  
  We sincerely apologize for the inconvenience youve faced and appreciate the opportunity to make things right. We look forward to hearing from you soon and resolving this to your satisfaction.

  
  Warm regards,

  
  Safebound Moving
  Client Support Management
  

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Safebound moving & storage to transport my household items from ******* to ********. When my items arrived in ********, many items were broken and defected in which a claim was submitted to *** (a third-party entity that Safebound uses). My claim was received and approved in March of 2024, and I was informed that Safebound would be issuing a check for the damages, totaling $543.46. They advised me that this could take up to 4 weeks to receive. I've contacted Safebound many times, after the 4-weeks, to inquire status of check to and ETA of the money being sent. After several months of contacting them daily and weekly, they still could not confirm any information. Safebound is not able to provide any tracking on the check and they consistently say that the person I need to talk to is out of office, on lunch, or not available. It appears that they are avoiding me now, as it was confirmed that they have caller ID, and will no longer answer my calls. Safebound always promised to call me back, but they NEVER have (unless you're a new customer)! At this point, ********************** seems to be very shady in any type of claims that are filed against them and have failed in all aspects of assisting their customers. I looked at other reviews about claims against them and it seems that others have encountered the same issue!

  

  Business Response

  Date: 12/06/2024

  Jovan,

   

  It appears as though this claims check has been printed, mailed, cancelled, reprinted, and mailed again. However, our system does not show that it has been cashed.

  We will be happy to find a way to provide your funds in a different manner such as Zelle. Please call the office and ask for ******** in the accounts payable department.

   

  Thank you,

  Safebound Moving

  Client Support 

• Initial Complaint

  Date:11/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-17-24 I contacted Safebound Moving and Storage for an estimate on moving our furniture and personal items to a new home. *** **** did a virtual walk through with me to give us an estimate on 6-24-24. After the virtual walk through Mr **** determined that our possessions amounted to 1199 cubic feet of space on their truck at a total charge of $4500.54. At this time I informed Mr **** that we would need them to store our belongings for a few months. He stated the first 30 days would be free and that after that the charge would be $500 per month. Several days later I called Mr **** and informed him to add 20 plastic bins & 10 boxes to estimate but to also deduct 1 shop vacuum, 1 queen mattress, 1 queen box spring, 1 file cabinet, 2 dog crates and 10 garden tools. When I asked how this would affect the price he said not to worry about it as the additions and deductions would offset each other. He also stated that when their moving crew arrived on moving day the lead person would do another walk through and inform us of any price differences. Moving day was 7-17-24 and their crew arrived. The lead person (****?) asked to be shown what was to be moved and we went through everything to be moved. His only comment was that he had another customers items on the truck but was sure all would fit. NO comment about any change in cost of move. The crew then proceeded to load all items on their truck. When everything was loaded he brought in manifests to be signed claiming there was an additional 301 cubic feet and the total cost had now risen to $6634.74. We told him we felt that was wrong but would take it up with their management. Had discussions and several emails with *** **** but to no avail. He kept insisting that we had more than estimated even though I pointed out all that had been removed from original estimate. As for storage the first month was free, 2nd month was charged $750 and 3rd month price increase to $1125. The final bill had $900 added for vaulting?

  

  Business Response

  Date: 11/06/2024

  Thank you for reaching out with your concerns. We strive to ensure every detail of the moving and storage process is transparent and meets your expectations, and wed like to address the points you raised.

  
  Initial Estimate and Adjustments:

  During your virtual walkthrough on 6-24-24, Mr. **** estimated the initial moving cost based on 1199 cubic feet. The cost of storage for which was confirmed in our contract at $0.50 per cubic foot per month for storage. This pricing is reflected accurately in the contract terms, not as a flat rate of $500 per month.

  
  Adjustments to Inventory:

  Following your request to adjust the items moved, Mr. **** acknowledged that these specific changes should not impact the total significantly. On moving day, our *******, ****, conducted a thorough walkthrough and prepared a "New Onsite Binding Revised Estimate" before starting. This document, which detailed the additional cubic footage required, which was derived from 30 additional items over the estimated amount, was reviewed and signed by you before the crew began the move, confirming your understanding of the updated total cost.

  
  Storage Charges:

  After the initial 30 days of complimentary storage, your storage fees were indeed calculated at the contractual rate per cubic foot, leading to the charges for the second and third months. The additional vaulting fee reflects the secure and specialized storage service, as well as warehouse handling that your belongings required. This fee is denoted toward the top of your contract in red writing.

  
  Lastly, we understand that you were offered a discount as a goodwill gesture, which was declined. We always aim to find solutions that work for our clients and were hopeful this might have been a helpful option.

  
  Please feel free to reach out to the office to discuss this further. We appreciate your feedback and the opportunity to clarify our commitment to accuracy and transparency.

  
  Warm regards,
  Client ******************
  Safebound Moving and Storage

  
  

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22507766
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

  I reject the companys response concerning their statement that their ******* , ****, prepared a new estimate prior to loading our items. As stated in my original complaint **** did do the walk through BUT there was NO mention of any price increase prior to loading. The first we heard of any price increase was after all our items were placed on their truck just prior to them leaving.

  As for the discount referred to that was after I questioned the vaulting/unvaulting charge of $900 which was never mentioned to me by Mr ***** Safebound offered a $200 discount but only if I signed a release stating that I would not enter any complaints against them. I did not feel that I should sign away my rights.

  Also stated in my original complaint was that we actually had less cubic feet than the original 1199 Mr **** estimated.

  Customer Answer

  Date: 11/06/2024

  As stated in my earlier response this morning I totally reject the businesss only response to my complaint.

  

  Business Response

  Date: 11/06/2024

  Unfortunately your rejections doesn't give much room for expansion Mr. *******. However we will attach the documents for your move, as well as our correspondence before and after the move regarding distinctions in the size and nature of the move itself, in order to provide context for the BBB. 

   

  We would like to invite you to reach out to our client support department to find a resolution to this issue as immediately as you are able. 

   

  Thank you, 

  Safebound Moving and Storage

  Client Support Management

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22507766
  
  I am rejecting this response because: They have not offered any good answers as to how an estimate foe 1199 cubic feet grew to 1500 cubic feet. The original estimate for 1199 cubic feet had many items deleted from it and there is no way there was 1500 cubic feet. See attached email dated 7-20-24 to *** **** with no reasonable response.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 11/08/2024

  As outlined in the original signed estimate, the revised contract, and our emails, there were approximately 30 additional items beyond the initial inventory provided and confirmed by you. These extra items contributed to an additional ************************************************************************ the email between you and Safebound presented in the documents I previously submitted. 

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22507766
  
  I am rejecting this response because: As outlined in the email I attached there were additional boxes and plastic bins added. However there were many other items that were deleted from the original estimate that Mr **** felt would easily offset. Still need valid explanation how 300 additional cubic feet was billed. Also need valid explanation why we were not provided with revised estimate prior to our items being completely loaded on their truck.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 11/08/2024

  Dear Mr. ************************ you for your response and for providing further context.

  
  We understand that additional boxes and plastic bins were added, and we also noted the items that were removed from the original estimate. While Mr. **** evaluated that the removals might offset the additions, our final measurements showed that the added items still increased the overall cubic footage by approximately 300 cubic feet. This was confirmed during the final walkthrough and documented in the revised estimate, and explained to you via email and phone call by myself on several occasions.

  
  Regarding the timing of the revised estimate, our records indicate that you reviewed and signed this revision prior to the items being fully loaded onto the truck. We apologize if there was any confusion in the communication process, as its important to us that each step is clear and transparent.

  
  We've placed several calls to you to further explain this and find a reasonable and amiable solution to your complaint, all of which have gone unanswered. PLEASE reach out to the office so we can come to a resolution. 

  
  Thank you,
  *** ****
  Safebound Moving Client Support

  
  

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22507766
  
  I am rejecting this response because: Once again as outlined in my email and previous response there were many errors on the manifests that *** supplied. Duplications in the items, etc. Also items that were were removed from the original 1199 cubic foot estimate. Queen size mattress, Queen size box spring, Desk, Recliner chair, 10 yard tools, Dog crates & more. As for ***'s statement about calling me I see 3 missed calls at 12:11 & 12:12 pm today 11/8/24. I will call *** as soon as I send this reply. AGAIN i do want to reiterate that we (my wife & I) were never given a revised estimate by **** prior to our items being totally loaded on their truck. The first we knew of the move going up $2100 was when **** brought the manifests to sign. We questioned him about it then and told him we would take it up with the office. His only comment when he arrived and did the walk through was that he already had another customers items on his truck and hoped all would fit.
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 11/13/2024

  Please be advised that this business has NOT made a good faith response to the majority of issues cited in this complaint. Mainly their representative did NOT offer ANY revised estimate prior to loading our items. The only mention in increase in price was AFTER all our items were loaded on their truck. At this point our items were captive in their truck! Please be advised that I have contacted the Attorney General for the state of Florida about the deceitful practices of this business as there are several other moving companies under investigation for these same deceitful practices. I have been furnished several other options by the Attorney General to pursue this case and will be doing so. Also let the record show that BBB wants to show this as the business "answered" but none of the answers were accurate and in addition they actually lied about us being furnished a revised estimate prior to loading our items! There has not been a good resolution to this case.

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted this business to move my 91 yr old Mother from Fl to **. We requested "white glove" service. We provided detailed measurements of all furniture and clothung to move. Quote doubled from original quote. We reduced furniture after qupte doubled but doubled again on arrival. We were handed numerpus papers to sign with very small print and asked us to hurry so they could get started. Once they started, nobody spoke English and workers kept switching out. Things were broken on arrival, missong, and poorly packed. We entered c/o pronptly and received notification they changed their c/o company. We re-entered again but couldn't upload all documents. Attempted to ask for assist and link demanded credit card and charges to request help with complaint. (We did not provide).. ****************** and scammed at every turn once you can't turn back

  

  Business Response

  Date: 10/16/2024

  Thank you for reaching out and sharing your experience with us. We truly regret the challenges you faced during this process and understand how stressful this move was, especially with the added pressure of relocating your 91-year-old mother. Wed like to address your concerns and provide some clarity.
  Pricing and Broker Involvement:

  
  Its important to note that your booking was managed by a broker before Safebound became involved. The price increase you experienced was determined by the broker, not Safebound. Once we took over the logistics, we did our best to execute the move based on the parameters provided at that time. We apologize for any confusion or frustration this caused.

  
  Communication and Signing Documents:
  We are sorry to hear that you felt rushed during the paperwork process. While we aim to keep moves efficient, your experience did not meet our standards. Weve reviewed the team involved, and wed like to clarify that the ******* for your move, ******, is fluent in English, as well as Spanish, Portuguese, Dutch, and Afrikaans and his helper, ***** *****, was born and raised in ******* and only speaks English. We believe there may have been a misunderstanding regarding communication, and we apologize if any part of the process felt unclear or overwhelming. Your feedback will help us improve how we communicate with customers ********************** forward.

  
  Claims Process and Payment Concerns:
  We understand your frustration with the claims process. However, please rest assured that Safebounds claims department never asks for payment information. Its possible that, while navigating the claims process, you may have inadvertently accessed an unrelated website. Were happy to walk you through the correct steps again and ensure you can submit your claim without further difficulties.

  
  Weve made several attempts to assist you with the claims process and remain committed to supporting you. Please reach out again so that we can guide you through the remaining steps.

  
  Your satisfaction is important to us, and we are here to help resolve this issue. Thank you again for your patience.
  Sincerely,
  
  Safebound Client Support
  Safebound Moving & Storage

  Customer Answer

  Date: 10/26/2024

   
  Complaint: 22427516
  
  I am rejecting this response because:

  Business has not offerred to assist.  After entering 1st complaint, received email with a link to a new company for complaimts.  The new complaint company requores a credit card to assist

   

   

  no way am I giving a credit card.  I have entered as many documents as possible on the BBB site but can email many more.  Please contact me at: ******************** and/or ************

  
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 10/30/2024

  As previously stated, our claims company will NEVER ask for your billing information. You are undoubtedly navigating off of the claims company's website and onto a different site. 

  As we discussed on our recent call, please call into our office when you have the opportunity in your busy schedule to go submit the claims information and we will gladly walk you through the necessary steps, keeping you on track.

   

  Thank you for your continued patience and understanding. 

  Safebound Client Support