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Find a Location

US Pro Moving And Logistics LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • US Pro Moving And Logistics LLC

      333 Southern Blvd West Palm Beach, FL 33405-2651

    • US Pro Moving And Logistics LLC

      2700 W Atlantic Blvd STE 204 Pompano Beach, FL 33069-5727

    Business ProfileforUS Pro Moving And Logistics LLC

    Moving Brokers
    Multi Location Business

    Additional business information

    Additional Info:
    BBB files contain a pattern of generally allege from consumers that allege issues with refunds and delivery. Specifically, consumers allege refunds owed are not received and late/no delivery of consumer's goods.

    On 06/22/2021, BBB sent correspondence to US Pro Moving and Logistics LLC requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer generally allege. The business did not respond.

    On 7/12/2021, BBB sent a second correspondence to US Pro Moving and Logistics LLC requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer generally allege. The business did not respond.

    BBB will continue to monitor and update the company's report as needed.
    Pending Government Action:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    OFFICE OF THE ATTORNEY GENERAL, STATE OF FLORIDA, DEPARTMENT OF LEGAL AFFAIRS PLAINTIFF, v. multiple companies and individuals. Seventeenth Judicial Circuit (Broward County); Broward County Case Number: CACE22017919

    As of December 8, 2022:

    The Florida Attorney General filed a legal action against three individuals, two holding companies and multiple fraudulent moving brokerage businesses doing business under a variety of names, including Gold Standard Moving and Storage. According to Attorney General Moody’s Consumer Protection investigation, the businesses acted as a common enterprise to deceive more than 400 Floridians into believing the company professionally handled moving services and promised to provide refunds if anything went wrong. Instead, the companies hired third parties to complete the moving services at subpar quality and refused to provide refunds.

    At various times, Gold Standard and the other defendants held out to consumers as Executive Van Lines, Imperial Moving Group, National American Van Lines, Razor Van Lines, Simple Path Moving, Spartan Moving and Storage, United American Moving and Us Pro Moving and Logistics—constantly changing names to dodge bad reviews. According to Attorney General Moody's complaint, these companies advertised top-quality moving services to consumers and claimed to complete the moving process with in-house professionals. After consumers paid large upfront fees required by the company, third-party movers were employed instead of the professionals promised. These third-party contractors often tried to negotiate new prices—even though the consumer already signed an agreement at a specified price. Reports from consumers described the third-party movers as unprofessional, often driving unmarked moving trucks or those available to the public for rent. The defendants also allegedly claimed to offer refunds for unhappy customers, but never paid the refunds.

    Anyone who experiences a moving scam should contact the Florida Attorney General’s Office by visiting MyFloridaLegal.com or calling 1(866) 9NO-SCAM.

    LINK: http://www.myfloridalegal.com/newsrel.nsf/newsreleases/E0224DDFB0FE1433852589120054C8E6?Open&

    See all additional business information

    At-a-glance

    Customer Reviews

    1.03/5stars

    Average of 62 Customer Reviews

    Customer Complaints

    154 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    US Pro Moving And Logistics LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • US Pro Moving And Logistics LLC

        333 Southern Blvd West Palm Beach, FL 33405-2651

      • US Pro Moving And Logistics LLC

        2700 W Atlantic Blvd STE 204 Pompano Beach, FL 33069-5727

      Location of This Business
      333 Southern Blvd, West Palm Beach, FL 33405-2651
      BBB File Opened:
      8/10/2020
      Business Incorporated:
      12/19/2019
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Contact Information

      Principal

      • Southeast Holding LLC, Manager

      Customer Contact

      • Southeast Holding LLC, Manager
      • Customer Service Manager, Customer Service Manager
      • Krystal Unknown, Sales Associate
      • Guy Fischer
      Additional Contact Information

      Fax Numbers

      • (954) 716-7900
        Primary Fax

      Phone Numbers

      Customer Complaints

      154 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/02/2023

      Complaint Type:
      Order Issues
      Status:
      Unanswered
      I have a contract with US Pro Logistics LLC for services to have taken place on July 17, 2023. I paid a deposit $140 on a $540 total bill, and was supposed to pay $400 balance on July 17th in the morning when my car was to be picked up. I told them that I had read terrible reviews about their company, and they said that there was another US Pro Logistics that was cheating customers, but it was NOT their LLC company. U.S. Pro Logistics LLC was to provide transport for my car from ****************, ******* to ********, **. They provided a contract and promised several times (through text, voice and email) that they would arrive prior to 12 noon (and most likely, early in the morning).The day BEFORE the pickup (on July 16th), they stated that they couldn't be there in the morning, unless I paid and extra $400. I said that was not our deal. I then found a friend that would wait there for the pickup in the afternoon and told them that it will work.US Pro Logistics called about an hour later and said the price was now $1,200! I told them that we had a signed contract, and they are breaching this contract. They said there was nothing they could do, unless we paid the higher amount.My husband and I ended up having to change our plans LAST MINUTE (as we were going to drive together in a rented Suburban so we could take turns driving. Now we each had to drive separately to *******, which extended our trip by a day. I feel the company should have to pay our hotel overnight bill of $197.61, because we were too tired driving separately to make it in one day. For safety reasons, we had to stop in Georgia and stayed at a ************************ is unethical and should be closed down. They company reimbursed our deposit, after I told them I was going to give an honest review about them. They asked me NOT to review them, but I told them I was going to be honest & help other unsuspecting people.Contract AND record of all text messages are attached

      Customer Reviews

      62 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sri T

      3 stars

      11/29/2023

      Unprofessional movers! They are knowledgeable about moving but not professional. They damaged my Refrigerator as well as Washer connection back to the new house causing flooding and damage to my hardwood floors. Took the money and promised to come back next day to fix it. Never showed up nor responded to my calls. Can't trust anybody these days. Absolutely no pride in work.

      Local BBB

      BBB Serving Southeast Florida & the Caribbean

      BBB Reports On

      BBB reports on known marketplace practices.

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