Business ProfileforUS Pro Moving And Logistics LLC
Additional business information
On 06/22/2021, BBB sent correspondence to US Pro Moving and Logistics LLC requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer generally allege. The business did not respond.
On 7/12/2021, BBB sent a second correspondence to US Pro Moving and Logistics LLC requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer generally allege. The business did not respond.
BBB will continue to monitor and update the company's report as needed.
As of December 8, 2022:
The Florida Attorney General filed a legal action against three individuals, two holding companies and multiple fraudulent moving brokerage businesses doing business under a variety of names, including Gold Standard Moving and Storage. According to Attorney General Moody’s Consumer Protection investigation, the businesses acted as a common enterprise to deceive more than 400 Floridians into believing the company professionally handled moving services and promised to provide refunds if anything went wrong. Instead, the companies hired third parties to complete the moving services at subpar quality and refused to provide refunds.
At various times, Gold Standard and the other defendants held out to consumers as Executive Van Lines, Imperial Moving Group, National American Van Lines, Razor Van Lines, Simple Path Moving, Spartan Moving and Storage, United American Moving and Us Pro Moving and Logistics—constantly changing names to dodge bad reviews. According to Attorney General Moody's complaint, these companies advertised top-quality moving services to consumers and claimed to complete the moving process with in-house professionals. After consumers paid large upfront fees required by the company, third-party movers were employed instead of the professionals promised. These third-party contractors often tried to negotiate new prices—even though the consumer already signed an agreement at a specified price. Reports from consumers described the third-party movers as unprofessional, often driving unmarked moving trucks or those available to the public for rent. The defendants also allegedly claimed to offer refunds for unhappy customers, but never paid the refunds.
Anyone who experiences a moving scam should contact the Florida Attorney General’s Office by visiting MyFloridaLegal.com or calling 1(866) 9NO-SCAM.
LINK: http://www.myfloridalegal.com/newsrel.nsf/newsreleases/E0224DDFB0FE1433852589120054C8E6?Open&
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 333 Southern Blvd, West Palm Beach, FL 33405-2651
- BBB File Opened:
- 8/10/2020
- Business Incorporated:
- 12/19/2019
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Related Businesses
- Contact Information
Principal
- Southeast Holding LLC, Manager
Customer Contact
- Southeast Holding LLC, Manager
- Customer Service Manager, Customer Service Manager
- Krystal Unknown, Sales Associate
- Guy Fischer
- Additional Contact Information
Fax Numbers
- (954) 716-7900Primary Fax
Phone Numbers
- (754) 241-3652Other Phone
- (754) 241-2858Other Phone
- (954) 716-7900
Customer Complaints
154 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/02/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Customer Reviews
62 Customer Reviews
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Most Recent Customer Review
Sri T
11/29/2023
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