ComplaintsforInmate Care Packages
Current Alerts For This Business
BBB files contain a pattern of complaints from consumers that allege issues with delivery and customer service. Specifically, consumers allege orders not received after payment. Consumers further allege that the business fails to respond to complaints and cannot be reached by telephone.
On 07/19/2022, BBB sent correspondence to Inmate Care Packages requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer complaints.
As of August 30, 2022, Inmate Care Packages has not responded to BBB.
Additional Complaint Information
While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated to BBB that it will not work to resolve customer disputes through BBB.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased some items on March 30, 2024 in the amount of $47.78 to be sent to my brother who is incarcerated and he NEVER received the package. I have confirmed with the **** (where I purchased the money order) that the money order HAS been cashed.Initial Complaint
05/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered The Quick Pick Me Up Pack for a total cost of $39.98. I mailed the money order from March 25, 2024, to Inmate Care Package, reference Order #******, ************** ***************************************************************. The business was to provide a care package to my husband ***********. As of today May 28, 2024, he has not received his care package. I have emailed and left several messages. The company has never reached out to me. Not even to return my call. It has been over two months and the package was never sent to my husband at ********************* at ******************************************************. The company confirmed my order but has never mailed out the package.Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Feb.24th 2024 I purchased a I care package from here and I paid for there services in full thru Cash App and they were supposed to delivery the product I purchased to my daughter ************************* at the Indiana Women's Prison her Doc # is ******. That never happened,I have attempted several times to contact I care packages thru phone,email and text messages and they never respond to any of my attempts.And asked to either refund my money,deliver the product or contact me. None has not happened. My transaction # is #********* and the confirmation thru Cash App is #KQZ9SN9.I have made numerous attempts w Cash app as well for a refund and they tell me once a transaction is completed there is nothing they can do.**** app informs me that I need to contact the merchant themselves,I said " well I've tried all ways possible and I get nowhere with they it's like I care packages does not exist!! They said I'm sorry ma'am there's nothing we can do.So respectfully I'm furious over this. Plz try to help me resolve this matter. God Bless YouInitial Complaint
05/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered the 2 packages on 3/30/24 for $77.81 and paid through Cash App. I have reported the transaction to Cash App and I'm no longer able to access the information to send the request for refund to the recipient from Cash App. The baskets were to go to Sumter Correctional Facility but because of the delay in sending the packages, ***** was transferred to ******************************. I have sent numerous emails to ********************************************************* and have not received a response to have them delivered to the current facility or refund my money. I've also called the phone number **************, that they list on their website and have not received any response. At this point, I would just like my money refunded as the baskets were for his birthday and that's been over a month ago. This is so disheartening when I wanted to send these packages for my son who is incarcerated and in doing so, I've been scammed. I hope they will do the right thing but I'm not counting on it.Business response
06/24/2024
We have not received payment from this customerInitial Complaint
04/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On March 24,2024 I purchased a care package for an inmate friend in ******************. The website is inmate-canteen.shop and the order number is ******. The payment was to be made by money order which was purchased from ************* and mailed on March 25, 2024. The inmate never recieved a package and the money order was cashed on April 4, 2024. When I check the order status on line it says "processing" after a month. When I call the number on the website it says "temporarily unavailable "Initial Complaint
04/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I sent 78.26$ by cash app to icare order # ***** it said they will text when shipped but no package this was during Xmas still no package it's a scam the number I have for them is **********Initial Complaint
04/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Inmate care packages scammed me out of 180.00$ in hygiene and food packages bought on their website. I payed and never received a thing for my loved one in jail. There is a number posted but no one answers and it is definitely a scam. I called the jail and they did not recieve the packages nor have any info on such an orderInitial Complaint
04/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I found the business online. I placed the order april sixth twenty twenty four. The business requested a money order be done as they could not take debit cards at this time. I got a money order from *******.And placed it in the mail.I received a thank you for my order.And then it would be sent in three delivered in three days. Later, Upon review of other emails it said it could take up to fifteen days to be received. Now going back to my emails.Everything from them is gone. I called on the 19th of April to the number.I listed on the address because it was on one of the emails and it was told to leave a message. I called at least 5 times and the last time.I was told that the message box was full and could take no more messages.I did a review as requested on the bottom of the one example I sent you and told them I was unhappy because I had not received the package and I was going to contact the better business bureau.Initial Complaint
04/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with this company for a package to be delivered to ************************* at *******************************. ******************Order # ****** April 17, 2024 Inmate Shipping Address:************************* ********************************************************************** Phone #: ************ Customer Info:******************* ************************************************* ************* Phone #: ************ ******************* Items ordered ************* Inmate ********** Package ************* Inmate ********** Package x 1 $29.99 *********************** Shipping (1-3 Business Days)$9.99 Total needed to pay:$39.98 Payment Info Order Notes Happy belated birthday!I know this is not how you wanted to celebrate, but you are very missed and we look forward to you coming home! Sis in law ****Initial Complaint
04/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I need you to send a package to my sister who is in jail have food package and I was told to go through iCare gift packages I did everything they said they asked me to send the money through cash up for the package I did that and my sister still hasn't received her package and this is 2 weeks ago and now when I try to email them I keep getting back to this email does not exist I'm very upset I didn't even have the money to spend on that package and now my money's gone I don't know how these fake sites can get away with this please help me get my money back
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Contact Information
7750 Okeechobee Blvd STE 4-399
West Palm Beach, FL 33411-2104
Customer Complaints Summary
268 total complaints in the last 3 years.
68 complaints closed in the last 12 months.