ComplaintsforInmate Care Packages
Current Alerts For This Business
BBB files contain a pattern of complaints from consumers that allege issues with delivery and customer service. Specifically, consumers allege orders not received after payment. Consumers further allege that the business fails to respond to complaints and cannot be reached by telephone.
On 07/19/2022, BBB sent correspondence to Inmate Care Packages requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer complaints.
As of August 30, 2022, Inmate Care Packages has not responded to BBB.
Additional Complaint Information
While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated to BBB that it will not work to resolve customer disputes through BBB.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I sent 78.26$ by cash app to icare order # ***** it said they will text when shipped but no package this was during Xmas still no package it's a scam the number I have for them is **********Initial Complaint
04/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Inmate care packages scammed me out of 180.00$ in hygiene and food packages bought on their website. I payed and never received a thing for my loved one in jail. There is a number posted but no one answers and it is definitely a scam. I called the jail and they did not recieve the packages nor have any info on such an orderInitial Complaint
04/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I found the business online. I placed the order april sixth twenty twenty four. The business requested a money order be done as they could not take debit cards at this time. I got a money order from *******.And placed it in the mail.I received a thank you for my order.And then it would be sent in three delivered in three days. Later, Upon review of other emails it said it could take up to fifteen days to be received. Now going back to my emails.Everything from them is gone. I called on the 19th of April to the number.I listed on the address because it was on one of the emails and it was told to leave a message. I called at least 5 times and the last time.I was told that the message box was full and could take no more messages.I did a review as requested on the bottom of the one example I sent you and told them I was unhappy because I had not received the package and I was going to contact the better business bureau.Initial Complaint
04/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with this company for a package to be delivered to ************************* at *******************************. ******************Order # ****** April 17, 2024 Inmate Shipping Address:************************* ********************************************************************** Phone #: ************ Customer Info:******************* ************************************************* ************* Phone #: ************ ******************* Items ordered ************* Inmate ********** Package ************* Inmate ********** Package x 1 $29.99 *********************** Shipping (1-3 Business Days)$9.99 Total needed to pay:$39.98 Payment Info Order Notes Happy belated birthday!I know this is not how you wanted to celebrate, but you are very missed and we look forward to you coming home! Sis in law ****Initial Complaint
04/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I need you to send a package to my sister who is in jail have food package and I was told to go through iCare gift packages I did everything they said they asked me to send the money through cash up for the package I did that and my sister still hasn't received her package and this is 2 weeks ago and now when I try to email them I keep getting back to this email does not exist I'm very upset I didn't even have the money to spend on that package and now my money's gone I don't know how these fake sites can get away with this please help me get my money backInitial Complaint
04/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Date of purchase: April 11, 2024 Amount: ***** Ordered a package to be sent to inmate for next day delivery however the inmate never received the products.Initial Complaint
04/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a care package from I Care Package. My money was taken and the order never received. I have made several attempts yo contact the company - both phone and email - no reply. This is a fraudulent company! Buyer Beware!!!!Initial Complaint
04/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid 141 for a package to get delivered to my boyfriend in jail. They had me send the money via cash app and nothing got delivered and I never got my money back. It's a scam. They are stealing money from people.Initial Complaint
04/11/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On March 9,2024, I paid them $65.09 for a care package they were supposed to send to my husband in jail. They took my money off of my card on march09,2024 instantly and they still haven't sent the care package. I've tried emailing and calling them but they won't even answer their phone or email me back or anything.Initial Complaint
04/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a package of hygiene products for an inmate in *************, **, on December 27, 2023 for the amount of $58.23. The company said it would be delivered in January. I just recently found out that the inmate NEVER received the package! I tried emailing the company and placing a phone call, leaving a message to return my call. I NEVER heard back via email or phone message. I would like to have my money refunded in full. This is terrible business, and to take money and not deliver to someone in need of the products is quite shameful.
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Contact Information
7750 Okeechobee Blvd STE 4-399
West Palm Beach, FL 33411-2104
Customer Complaints Summary
246 total complaints in the last 3 years.
53 complaints closed in the last 12 months.