Complaints

• Initial Complaint

  03/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  6/16/22 I paid for my plumbing under my house to be lined to correct a problem I had with my plumbing backing up. I was told I had a hole in the pipe and this would fix it. He gave my a 20 year warranty and the problem is back he said he would fix it and they never came and they won't return my calls. I paid $7500.00cash and have a recipe I want them to live up to their warranty and fix the problem

• Initial Complaint

  07/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I contacted this plumber as my washing machine was leaking down to the neighbors she's first floor I'm second flr of 3 flr condo...also when you took a shower or bath it leaked down into the exhaust fan in first floor neighbors condo..after flushing out a line from bathroom he said it's the washing machine..3x I've had machine the technician come and each time they say it's not washer..it's dry as a bone back there..he doesn't bother to search for the source of the leak and has gotten angry when I've called him. As far as the bathroom leak he didn't even test it...thank God I didn't replace the tile so months later I finally tested it and it leaks just like from the start.all he did was replace the apparatus that switches from shower to tub. That was old and worn but never fixed the original pro blem of water leaking down toy neighbor bathroom.i want my money back or these problems fixed..he already has an f rating..too bad green me didn't check BBB first!

• Initial Complaint

  04/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  February 18th, 2020 I hired Equal Rooter Plumbing, "Equal Rooter LLC" to reroute a cracked sewer line in my home. The repair entailed redirecting the "sewer contents" from both of my bathrooms to a different portion of my property. *********************** was referred to me through one of my neighbors who was a plumber. I hired *********************** and he provided me with his license, insurance information and a contract. The total cost for rerouting was $11,250.00. The work was completed on March 9th 2020. I paid him the remaining balance. At that time it appeared that the job was completed. A few months later my wife, family heard scratching throughout the house. I started having extreme rats problems. I contacted a pest control contractor. Rats were coming into my attic. I checked every access point for entry but there were not coming in from the roof or the ac vents. The pest control contractor could not find any openings or access points either. I then contacted *********************** "Equal Rooter" asked him if he capped the open sewer line under my house. He brushed me off and told me "my rat problem was not his plumbing problem", which is still in my phone. I then hired the pest control contractor to inspect the sewer line to see if it was capped. IT WAS NOT. "Equal Rooter" left a open sewer line causing sewer gases and rats to come under my house. I paid the exterminator $2600.00 for excavation, the capping of the open sewer line and elimination of the rats. It was determined that I needed "rat remediation" to ensure the health of my family and to remove all f**** This cost and additional $3200.00. I continued throughout to try and reach ************************ "Equal Rooter" with no resolution. I did finally receive a response from him advising he would pay $1800.00 if I signed a release but never received anything or correspondence. Since then my phone calls are going unanswered AGAIN and I would like compensation for the additional money spent of $5800.00 for negligence.

• Initial Complaint

  03/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  February 18th, 2020 I hired Equal Rooter Plumbing, "Equal Rooter LLC" to reroute a cracked sewer line in my home. The repair entailed redirecting the "sewer contents" from both of my bathrooms to a different portion of my property. *********************** was referred to me through one of my neighbors who was a plumber. I hired *********************** and he provided me with his license, insurance information and a contract. The total cost for rerouting was $11,250.00. The work was completed on March 9th 2020. I paid him the remaining balance. At that time it appeared that the job was completed. A few months later my wife, family heard scratching throughout the house. I started having extreme rats problems. I contacted a pest control contractor. Rats were coming into my attic. I checked every access point for entry but there were not coming in from the roof or the ac vents. The pest control contractor could not find any openings or access points either. I then contacted *********************** "Equal Rooter" asked him if he capped the open sewer line under my house. He brushed me off and told me "my rat problem was not his plumbing problem", which is still in my phone. I then hired the pest control contractor to inspect the sewer line to see if it was capped. IT WAS NOT. "Equal Rooter" left a open sewer line causing sewer gases and rats to come under my house. I paid the exterminator $2600.00 for excavation, the capping of the open sewer line and elimination of the rats. It was determined that I needed "rat remediation" to ensure the health of my family and to remove all f**** This cost and additional $3200.00. I continued throughout to try and reach ************************ "Equal Rooter" with no resolution. I did finally receive a response from him advising he would pay $1800.00 if I signed a release but never received anything or correspondence. Since then my phone calls are going unanswered AGAIN and I would like compensation for the additional money spent of $5800.00 for negligence.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩