Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract signed and deposit paid: 5/5/24.Installation commenced: 10/17/2024a delay of over 5 months.On May 12, 2024, your salesperson assured me via email that my agreement would be updated to include a picture window. This adjustment was never made, and the wrong window was installed. The company eventually said they would replace the window and deduct the cost from the salespersons salary but it would take a month. I opted to keep the window that was ************ August, I discussed replacing the three-point lock with my own. On August 18, 2024, your salesperson confirmed via text that Statewide would not be able to do this but I could have a locksmith install the lock I want. He failed to mention that the three point lock was integral to the door and any modification would void the warranty on the door. As a result, I now have a lock I specifically said I did not want.During installation, I was informed that a frame was needed to accommodate the sliding doors and that Id be responsible for half the cost - $450. This should have been identified during the initial measurements.The inspection on October 23, 2024, failed because the frame was not built to code, and no permit was obtained. In addition, no one from Statewide was on site during the inspection.The permit for the buildout was approved on December 2, 2024. The company scheduled for the updates to be made on December 30th at which time I was told the crew called in sick.On January 2nd the updated work was done and is awaiting another ************* date Ive paid $25,946 of the $27,290 total project cost. Given the substantial delays, multiple service errors, additional costs, and the inconvenience I have experienced, I have requested a 20% refund of the project cost is a fair and reasonable compensation. This amount reflects the loss of time, effort, and use of the product, as well as the repeated need to address issues that should have been avoided. To date this request has not been addressed.

  

  Business Response

  Date: 01/29/2025

  Ms. ***** has been working with her ************************** to complete her Job. Has of Jan 28th, 2024. **************** a Change Order that I attached to this responses. If Ms. ***** has any further questions. She may please contact us

  Thank you.

   

  . 

  Customer Answer

  Date: 02/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is very sketchy. They false advertise! They do not own up to anything they say! I hired them to do my impact windows and doors, but they did not complete the job to my expectation. They are not the best with communicating. I explained to them exactly what I wanted and they agreed to complete the job in 3months, but I didnt hear from them until 6/7 months later. The day of my installation they decided to install a panel where a small side light window was supposed to be installed. I was not in agreement or pleased with the work that was done. When I mentioned it to them, instead of trying to fix things, they demanded that I pay them and filed a lien against my property prior to my inspection. They made no effort to fix the issue. This company does not value their customers nor care to please their customers. Their contractors are nice, but very messy. They left a hole in my ceiling. I have been reaching out for months to try to get them to fix their mistake but they are the worst when it comes to any communication. They are not to be trusted. I am so disappointed.

  

  Business Response

  Date: 01/02/2025

  Dear Ms. ****** *******,

  Are response to your matter has been uploaded in an attachment for your to review.

  If you have any further questions and concerns you can reach us by calling our office at ************ or responding back on BBB.

  Thank you,

  ***** *******-******

   

  

  Business Response

  Date: 01/02/2025

  Please see what our **************** wanted to inform the customer. This customer is in Legal with us.

  Customer Answer

  Date: 01/05/2025

   
  Complaint: 22719416
  
  I am rejecting this response because: I did not agree nor was I ok with the front door being installed without the sidelight window. Please note that I am the only person in the entire building with this panel attached to their door. Statewide made the decision on their own to install a panel as apposed to the sidelight window. I did not find out about it until the day of the installation. They made no effort to accommodate me. ******, they filed a lawsuit against my property prior to my inspection and the city of ************* has failed them for the same exact reason and additional problems that they have caused. They are currently in violation with the city. They did not complete the job, they lied to me about why they couldnt complete the job and have been harassing me for payment. Ive made several attempts trying to give them a chance to fix the issue but they have stopped all communications with me. I am very disappointed with everything, including the lawsuit that they filed. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE the End User Contracted Earlier in 2024 for a Impact Window Upgrade to our Home nota Big Job but big for us. Short of ********.We Purchases Several Full Size Windows and a Window over our Front Door, we were told a Month and a half for delivery and install. Signed contract and that was it for the most par they did HOA Work to gain approval and County Permit for Install. After that Communications was done, nothing!We the end user Chased them for the next months for updates answers, for the most part no response by phone no response by email, until we held back money in the end, then they called daily and threatened legal action.Finally As we were going to cancel the contract all of a sudden the product just delivered into the country, the next week my wife was going for major surgery Cancer and they were ready to install...Well Wee were doing this so it would be easy on my wife to prepare for Hurricane threats I am an Emergency Manager in ******* and Deploy relatively early so not having to cover windows in her condition was ideal. I unfortunately Agreed to let them install I will not make that mistake again.Windows were installed, upon returning home from a full day of work the first window over the door was filthy not happy with the funds spent but what ever my wife was heading into an 8 to 12 hour surgery. I took out the ladder and cleaned the window, nothing cleaned this window, NOTHING. Time to pay I paid holding back money knowing that the communications with SWWAD was Awful. We le them know the issue took Pictures Sent pics and Email, and what happened? We did not hear from them and we reached out a week later to get the window corrected or removed.Second issue when windows were installed they buried the Alarm Wires, we specifically asked for them to be left out so we could secure our home, Now we have a short in the system no windows safely secured, Finally we requested ****** for the Alarm System That was our cost for a new system

  

  Business Response

  Date: 01/06/2025

  Hello Mr. ******************* see that since you have submitted this complaint your have been in contact with our Services Coordinator and  ********************** *****. Our records shows thar a Resolution was discussed on Jan 2nd. I will attach the email that he sent to our **************** informing the conversation. 

  If you have any further questions please reach out us at ************ or reply back to the BBB.

  Thank you,

  ***** *******-******

  Customer Services

   

  

  Business Response

  Date: 01/06/2025

  ***** ******

  To:
  ********* ********;
  ******* *******;+5 others

  Thu 1/2/2025 10:26 AM
  
  
  Start reply with:
  Great, thanks for the update.Thanks for the update.Thank you!
  
  
  Spoke with Van ******, went forward with the resolution that was discussed. Going to pay the amount that the client paid to rewire his security system with assurances that they take down the negative reviews. 
  
  
  
  
  Best regards,
  
  
  
  
  ***** ******

  Customer Answer

  Date: 01/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have not received right window .hickness of window ***** ***** ******, **** Holl has sawn us thats not what we get. We also get SUNHEAT from windows. Windows are not blocking sun Heat.We need to correct all this. We spend money for new wind to improve My house Light bill and Protect from Hurricane. Windows are not Thick enough that we wanted. I have to repot Issue with Also County inspection have not pass yet. Also we Order windows on May 10, ********************************************** first week of August,2024 but we did not get New wind until October 23 ,2024.During that time we get two ***** Hurricane that we did not get protection. And we had to pay to install window shutter twice to put on and twice to take it out.We have few broken tiles. And Our house get full of Dust. also some of Screen is missing.and one window is broken when they was instaling it .have not fix ****** phone nume is ************ *********** ***** ( ***** ***** )

  

  Business Response

  Date: 12/11/2024

  Dear *** and **** *****,
  

  Thank you for reaching out and sharing your concerns. Our General Manager, ****, spoke with you two weeks ago and provided details regarding your Low-E windows, which feature the most efficient coating available for solar heat blocking.
  Regarding the project timeline, we disclosed at the outset that while we aim for an average completion time of ***************************************************************************** your case, the delay was primarily due to the *** approval process, which took 5 weeks, and a manufacturer delay of 3 weeks caused by disruptions from Hurricane ****** in early October.
  

  We deeply value your feedback and are committed to ensuring our customers feel confident and satisfied with their purchases. If you have any further questions or concerns, please dont hesitate to contact us directly. We appreciate your patience and understanding throughout this process and look forward to continuing to serve you.
  

  Sincerely,
  

  ***** *******-******
  Customer Services Manager
  ********************************************* and **********************

  
  

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22631654
  
  I am rejecting this response because:

   

  ***** ******* ******************************* ************ ********************************************** STATEWIDE WINDOWS & DOOR *** I have complain about STATEWIDE WINDOWS & DOOR *** last month and write review about complain but company have many excuse have not fix any of my complain and have many ********* review was like this. We have not received right window .hickness of window ***** ***** ******, **** Holl has sawn us thats not what we get. We also get SUNHEAT from windows. Windows are not blocking sun Heat. We need to correct all this. We spend money for new wind to improve My house Light bill and Protect from Hurricane. Windows are not Thick enough that we wanted. I have to repot Issue with Also County inspection have not pass yet. Also we Order windows on May 10, ********************************************** first week of August,2024 but we did not get New wind until October 23 ,2024.During that time we get two ***** Hurricane that we did not get protection. And we had to pay to install window shutter twice to put on and twice to take it out.We have few broken tiles. And Our house get full of Dust. also some of Screen is missing.and one window is broken when they was instaling it .have not fix ****** phone nume is ************ *********** ***** ( ***** ***** ) 
  Sent from *********** ( Sunny ) ***** (*************************************)
  
  Sincerely,
  
  *********** *****

  

  Business Response

  Date: 01/06/2025

  Hello *** and Mrs. ************** see that you have spoken to our Services Coordinator on Jan 2nd, 2025 and you our schedule on their calendar for Service Friday Jan 10th, 2025. 

  If you have any further concerns, please give us a call at ************ or reply back to the BBB. 

  Thank you,

  ***** *******-******

   

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, During November 2023, I negotiated the installation of 11 new windows at my home with Statewide Windows and doors. They came to install the windows on 2/23/2024 and they forgot to bring the 11 screens. ******* *********, the contract seller collected over 20, ****** that was paid in full and is ignoring the situation. The windows came from ************, ******** were they were manufactured which is odd because in that country they dont have Hurricanes. The quality is not good because were getting the heat in the home and many windows dont stay open. The office manager *****, called me 6 months ago to informed me that a technician was coming to my home with the metal bars that were necessary to keep some window open as we needed them open sometimes, to install them and never showed up.

  

  Business Response

  Date: 10/25/2024

  Hello!

  This is not for our Business, we are Statewide Window Treatments. We would not handle the installation of windows/screens/doors, we install the treatments that go into the window opening for decoration once the window is already installed

  Let me know if there is a way that we can resolve this, but this complaint was not meant for our business. We have never worked with this client before

  

  Business Response

  Date: 11/07/2024

  Hello Mrs. **************** attached the email that our ** **** had sent off to you and Mr. ******* emails.

   

  *******,
  
  
  Last we spoke we discussed a partial refund of $7,000 as an exception to our contractual cancellation terms. If you remember my explanation that described the months of work, all the departments that touched and were deeply involved with the project. As you know, the HOA's denial of your application was not the fault of Statewide, and we do not have a provision that allows a full refund in this event.
  
  
  The BBB complaint you filed is incredibly damaging to our company, and disappointing considering all the hard work we have put into the project. At this point we will offer the full refund after the complaint is completely removed by BBB. This request will have to come directly from you, ***** from our team can assist. If you agree, she will write up a cancellation form for you. When that is completed, and the complaint is removed, we will promptly mail you the refund check.
  
  
  Please let us know if this works so we can promptly move to resolve this.
  
  
  Thank you,
  
  
  
  
  
  
  
  
  ****** ********* | General Manager
  
  
  (O) ************ 
  (F)  ************             

  Customer Answer

  Date: 11/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I will contact ***** tomorrow 11/8/2024 to complete the form in order to cancel the complaint with BBB. I will expect the business Statewide Windows and doors refund the full payment as they stated on the letter. 
  
  Sincerely,
  
  *** ****** Ballesteros *******

  Customer Answer

  Date: 11/07/2024

  First, Please let me talk to ***** at Statewide windows and doors tomorrow before you close the case. I need to complete a form and after I sent the form to you it will be ok to close the case. 
  Best regards, 

  *** H. *********** *******

  Customer Answer

  Date: 11/08/2024

  I just called ***** at Statewide window and doors and she is not aware of these communications. They are not serious or responsible so please keep this case open. 

  

  Business Response

  Date: 11/08/2024

  I did speak with the customer and we never sent her a refund agreement to get her money to. There was another BBB that was sent to the customer ******** *******. I am not how and why the Response we sent to to them went to Ms. *** to agree to. because we have proof that the ******* got the BBB reply we sent out and they agree to the terms to have their BBB removed. I did apologized to Ms. *** for this strange mixed up that happen. However, We have our team right now working on this mater for her. 

   

  I talked to ******* (Service tech) regarding customer. Need to find a date for installation, he will get back to me on Monday 11/11/2024. Customer lives in *********
  
  Thank you
  
  Best Regards,
  
  
  
  ***** ****
  Service Coordinator              
  (Office) ************  Ext# ****
  (Direct) ************
  Email: ******************************************************************************************************************
    ********************
    *************************
  For Service Requests Click Here: Service Ticket
  
  From: ***** ******* <*********************************************************************************************************************>
  Sent: Friday, November 8, 2024 10:37 AM
  To: ****** ********* <***********************************************************************************************************************>; ******* ******* <*********************************************************************************************************************>; ***** **** <******************************************************************************************************************>; ****** ******** <**********************************************************************************************************************>; ******* ******* <*********************************************************************************************************************>
  Cc: **** ****** <********************************************************************************************************************>
  Subject: You have a New Message from BBB Serving ***************** & the Caribbean, Consumer Complaint #********
  Importance: High
  
  Good Morning All.
  
  We have a BBB Review from the *** Ballesteros *******-5047.
  
  This is the complaint the customer made on Nov 7th, 2024.
  
  Good morning, During November 2023, I negotiated the installation of 11 new windows at my home with Statewide Windows and doors. They came to install the windows on 2/23/2024 and they forgot to bring the 11 screens. ******* *********, the contract seller, collected over ********* that was paid in full and is ignoring the situation. The windows came from ************, ******** where they were manufactured which is odd because in that country they dont have Hurricanes. The quality is not good because were getting the heat in the home and many windows dont stay open. The office manager called me 6 months ago to informed me that a technician was coming to my home with the metal bars that were necessary to keep some window open as we needed them open sometimes, to install them and never showed up.
  _______________________________________________________________________________
  
  ***** *******
  Statewide Windows & Doors, Inc. 
  **************************************************************************
  
  
  Dear ***** *******:
  
  This message is in regard to a complaint submitted to BBB about your business on 10/28/2024 by *** ****** Ballesteros *******.  This complaint was assigned ID ********.
  
  BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint.  After forwarding the consumer your response, the consumer notified our office that the matter is resolved. Therefore, we have closed this case accordingly.
  
  If you have any questions, however, we are happy to assist you.  Thank you for your cooperation in this matter and for your support of our self-regulatory goal.
   
  Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.
  
  Sincerely,
  
  
  ***** *.
  *******************************************************************
  
  
  MESSAGE:
  
   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.
  I will contact ***** tomorrow 11/8/2024 to complete the form in order to cancel the complaint with BBB. I will expect the business Statewide Windows and doors refund the full payment as they stated on the letter. 
  
  Sincerely,
  
  *** ****** Ballesteros *******
  _______________________________________________________________________________
  
  
  The customer called me letting me know that this is not resolved.  And not sure why she got a message saying it has been resolved. I explained to the customer this is my first time seeing this complaint that came in this morning.  I explained to Ms. *** I am surprised she went this route to submit a BBB since she never had a issue calling me for anyting to get resolved for her. And she admitted she wanted for us to take serious. She is asking for her windows to be replaced or Serivced one. Because there are repairs that are not done and she felt $20,000 is getting toyed around in her words.   I asked to please give me time to inform my team so I can have full understand what we can do for her. She is excepting me to have an answer no later than next week Wed Nov 13th. 
  
  
  

  

  Business Response

  Date: 11/08/2024

  I just sent the message stating that we are working on this with the customer. However, if she likes have the case open again she is more than happy to do that.

   

  I talked to ******* (Service tech) regarding customer. Need to find a date for installation, he will get back to me on Monday 11/11/2024. Customer lives in *********
  
  Thank you
  
  Best Regards,
  
  
  
  ***** ****
  Service Coordinator              
  (Office) ************  Ext# ****
  (Direct) ************
  Email: ******************************************************************************************************************
    ********************
    *************************
  For Service Requests Click Here: Service Ticket
  
  From: ***** ******* <*********************************************************************************************************************>
  Sent: Friday, November 8, 2024 10:37 AM
  To: ****** ********* <***********************************************************************************************************************>; ******* ******* <*********************************************************************************************************************>; ***** **** <******************************************************************************************************************>; ****** ******** <**********************************************************************************************************************>; ******* ******* <*********************************************************************************************************************>
  Cc: **** ****** <********************************************************************************************************************>
  Subject: You have a New Message from BBB Serving ***************** & the Caribbean, Consumer Complaint #********
  Importance: High
  
  Good Morning All.
  
  We have a BBB Review from the *** Ballesteros *******-5047.
  
  This is the complaint the customer made on Nov 7th, 2024.
  
  Good morning, During November 2023, I negotiated the installation of 11 new windows at my home with Statewide Windows and doors. They came to install the windows on 2/23/2024 and they forgot to bring the 11 screens. ******* *********, the contract seller, collected over ********* that was paid in full and is ignoring the situation. The windows came from ************, ******** where they were manufactured which is odd because in that country they dont have Hurricanes. The quality is not good because were getting the heat in the home and many windows dont stay open. The office manager called me 6 months ago to informed me that a technician was coming to my home with the metal bars that were necessary to keep some window open as we needed them open sometimes, to install them and never showed up.
  _______________________________________________________________________________
  
  ***** *******
  Statewide Windows & Doors, Inc. 
  **************************************************************************
  
  
  Dear ***** *******:
  
  This message is in regard to a complaint submitted to BBB about your business on 10/28/2024 by *** ****** Ballesteros *******.  This complaint was assigned ID ********.
  
  BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint.  After forwarding the consumer your response, the consumer notified our office that the matter is resolved. Therefore, we have closed this case accordingly.
  
  If you have any questions, however, we are happy to assist you.  Thank you for your cooperation in this matter and for your support of our self-regulatory goal.
   
  Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.
  
  Sincerely,
  
  
  ***** *.
  *******************************************************************
  
  
  MESSAGE:
  
   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.
  I will contact ***** tomorrow 11/8/2024 to complete the form in order to cancel the complaint with BBB. I will expect the business Statewide Windows and doors refund the full payment as they stated on the letter. 
  
  Sincerely,
  
  *** ****** Ballesteros *******
  _______________________________________________________________________________
  
  
  The customer called me letting me know that this is not resolved.  And not sure why she got a message saying it has been resolved. I explained to the customer this is my first time seeing this complaint that came in this morning.  I explained to Ms. *** I am surprised she went this route to submit a BBB since she never had a issue calling me for anything to get resolved for her. And she admitted she wanted for us to take serious. She is asking for her windows to be replaced or Serviced one. Because there are repairs that are not done and she felt $20,000 is getting toyed around in her words.   I asked to please give me time to inform my team so I can have full understand what we can do for her. She is excepting me to have an answer no later than next week Wed Nov 13th. 
  
  
  

  Customer Answer

  Date: 11/08/2024

  Ill be waiting for Statewide to better seal the windows so heat does not come in. The windows also do not have a strong enough latch to be able to hold the windows open when pushed up. There are two window ***** that are cracked/damaged due to installation. 

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order in March 2024 and the commitment was made that they could get the whole job done by June 1st. I made this request as a requirement for moving forward with the project. The salesmans exact words were "that will be no problem" so we scheduled the job and I placed a deposit. I began reaching out in Late April and May since I had not heard anything back. The salesman would not return any calls or texts. I called the office and did not get any calls or replies via email. Finally by the 3rd week of May, someone returned my call and said they could not complete the job by 6/1. I sent all of the texts and calls logs to the general manager so that he could help. He said there was nothing he could do. Apparently they are two different companies? I had given a 20% deposit but asked if I could cancel the job. They did not allow me to cancel even though I needed to travel during the months of Ju/Aug when they proposed installation. I asked to change one of the windows as an error was made on which one I wanted to change (Family rm vs. Bed rm) but no one would call back. They ordered the windows including the incorrect one. I request a $2,500 credit for the one installed incorrectly so that I can hire someone. job not complete until 8/5!1. a mess was left each day that we had to clean up. No one english speaking or who could communicate was ever sent to the job site. When the inspector for my city came he was very concerned with the quality of work that was in progress and the mess as well. He "had never seen anything like it". He needed someone to speak to so they called the office. 2. The project was supposed to take 2 days of work and it took 5 plus an extra day for the inspection closeout. I missed several work meetings and appointments as a result. This could have been planned much better.3. The team did not show up until 11am each day & left at around 7pm.4. Customers need to be warned not to believe their promises.

  

  Business Response

  Date: 08/22/2024

  Hello ***************************, 
  
  
  Thanks for taking the time to share your feedback with us. We understand your concerns and appreciate you bringing this to our team's attention. While unexpected emergencies can impact regular service, it's important to us that our customers always feel valued and receive clear communication from our team. Please be assured that we have reviewed your experience internally to better serve you and our customers in the future.  Our General Manager and Senior Production Manager to your project did reach out to you today and left you a message to please call them back to discus your matter with them. We hope you'll give us an opportunity to serve you again, and we always welcome you to contact us directly if you need further assistance. 
  
  
  Thank you. 

  *************************************;

  Customer Service Manager

   

  Customer Answer

  Date: 08/29/2024

   
  Better Business Bureau:
  

  The GM and Lead PM both visited the job site and proposed an ammicable solution.  They took everything very seriously.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The Job is proposed to be completed in the september time frame so we will monitor until closed and all windows are completed  

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that my final bill would be due in one year. When I called Dividend Financing they stated that there was no 1 year financing put in with the loan papers. Statewide specially told me this was one year same as cash. They either made a mistake or their salesman ***************** flat out lied to me. I am being charged $700 interest that I really dont have the money to pay. I was planning on paying the money that I owed WITHOUT interest.

  

  Business Response

  Date: 02/12/2024

   

  Hello, 

  I had a chance to talk to Ms. **********;and ********'s Rep about her loan agreement with them. Unfortunately, per Divided and **************** credit, she was only given ******************************* full. She didn't realize that when she signed the loan agreement with Dividend. However, We at Statewide Windows and Doors are willing to work with ***** on this matter by splitting the interest fee of $375.00.  We are waiting for **************** answer to this.
  
  Thank you, 
  
  
  ************************* from Statewide Windows and Doors. 

  Customer Answer

  Date: 02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have agreed to pay one half of the interest that has been charged to me.  Which I think is fair.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hire a window company to replace our home windows and doors. First on a text message I asked to *******. if the windows would come with a screen, and they replied yes. When during installation I asked about this they stated that the message said windows and the sliding door windows does not count as windows and for that reason they would not install them. I accepted this since it is semantics and couldn't do anything about it. The called the building inspector twice and the inspection failed twice. They called me today 1/30/2024 stating that if we don't release their payment, they will be charging us extra money. with the excuse that the windows are substantially complete, and I needed to accept that. I told them that in ******* substantial completion entailed being approved by the city (which is not) and that the item would perform as stated on the drawings. I haven't heard back from them since that email. I have all this on email and can forward if you want.

  Customer Answer

  Date: 02/01/2024

  Good evening,  wanted to thank you for helping with my case. The business reached out to me and help me to finish the project and now the project got completed.  

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 13, 2023, Statewide Windows and Doors installed 13 hurricane impact windows in our home. Although the windows passed inspection, we discovered two of them would not stay up when we tried to open them after the weather cooled last week. The following day, we attempted to close them and noticed that one would not close tightly enough to allow it to be locked. We immediately contacted the company and left a message explaining the problem and requesting a call back. After receiving no response, we sent a text message with the same message. When we still did not hear back after a few days, (11/10/23) we went online to their ******** page and sent another message. Unfortunately, we received no response to that message either. We then clicked on the link provided and requested service. We received a reply saying someone would be in touch shortly, but that was a week ago. The night before last (11/15/23), we opened a different window and the following morning were unable to close and lock it. We sent another message yesterday (11/16/23) and still have not received a response. We would appreciate it if someone could contact us to let us know when they will be available to inspect our windows and tell us how they intend to proceed with repairing them.

  

  Business Response

  Date: 11/17/2023

  Hello Mr. ***************** name is ***** and I and the Statewide Windows and Doors **************** Manager.
  
  I want to apologize that we took you to this route on having to make a BBB Complaint to be heard. I received your message and I wanted to inform you that my services department is willing and ready to assist you with your troubles.
  
  I am not sure if you were able to use this Website to Submit your Services Request with us.  So, I am sending it to you on this BBB responses and your email as well.
  
  ************************************************************************************
  
  We ask that you take a photos or videos of the issues you are having. This can help are ****************** know what is happening and what they need.
  Then use this link to fill out all the questions that it is asking.
  I did inform this department that you will be submitting this soon so they will be on the lookout for your request and ****** in Service Team will call you right away once he see it.
  If you havent heard back from him by today or Monday, the latest.Please reach out to me.
  
  I thank you for giving us a chance to build this trust with you again and we look forward on serving you soon!
  
  Thank you and have a great weekend.
  
  Sincerely, 

        ************** 

• Initial Complaint

  Date:11/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got new hurricane windows and sliding doors put in a couple months ago. We spent ****** for them to do the job. They were late for the job and it was rushed in my opinion. They had to come back to fix the screens. Then we put in another request. The sliding doors are not on track and loose and they are not on correctly. They keep pushing us back and I just want my doors fixed

  

  Business Response

  Date: 11/13/2023

  Hello, **************,

  My Name is *****, and I am the **************** Manager for ********************************************* and **********************.

  I want to let you know that I had read your concerns and was able to be review your order as well. I apologized for the inconvenience we have caused you. But do know we're doing are part to get your sliding doors fix. It appears our Service Coordinator Manager did inform you om 11/t0h that the best time they can have two Serivces Tech's available to complete the job is 11/16th. I understand that you're eagerly waiting for this to be done. And so do we here at Statewide. But we wanted to be sure this will be done right for you with a two-man job.  

  If you have any questions or concerns, please contact me at ********************** or email me at ***************************************************************

  Thank you and have a great week!

  We look forward on serving you 11/16th on your appointment day.