Business ProfileforKauff's Transportation Systems
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 4701 East Avenue, West Palm Beach, FL 33407
- BBB File Opened:
- 3/1/1973
- Years in Business:
- 52
- Business Started:
- 12/7/1971
- Business Incorporated:
- 12/7/1971
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 200904555 for this business, issued by Palm Beach Tax Collector
These agencies may include:
Palm Beach Tax Collector
PO Box 3715, 301 N. Oliver Ave, 3rd Flr
West Palm Beach FL 33402
https://www.co.palm-beach.fl.us
BBB records show a license number of 2001257292 for this business, issued by Palm Beach Tax CollectorThese agencies may include:
Palm Beach Tax Collector
PO Box 3715, 301 N. Oliver Ave, 3rd Flr
West Palm Beach FL 33402
- Type of Entity:
- Corporation
- Alternate Business Name
- Kauff's of Fort Pierce, Inc.
- Kauff's of Miami, Inc.
- Kauff's of Palm Beach, Inc.
- Business Management
- Ms. Monica Russell, Secretary
- Mr. Francis Geoff Russell, President/CEO
- Contact Information
Principal
- Mr. Francis Geoff Russell, President/CEO
Customer Contact
- Ms. Monica Russell, Secretary
- Mr. Francis Geoff Russell, President/CEO
- Additional Contact Information
Phone Numbers
- (888) 326-4949Other Phone
- (888) 326-4949
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Leroy L
1 star07/12/2023
Kauff's Transportation Systems Response
07/18/2023
Thank you for reaching out to us with your concerns and providing feedback. We understand that you have made numerous phone calls, comments, and reviews, and we appreciate the opportunity to address them and ensure your satisfaction.
Our management team and Chief *********************** have taken the time to engage in conversations with you over the past few days regarding your concerns. To summarize our discussions:
Your vehicle was left abandoned in Jupiter and subsequently ordered towed and impounded by the *************************. Following several discussions, you had the opportunity to communicate with our Managers and COO. Together, we reached a mutual agreement to significantly reduce your bill from the police contracted rate and county commission non-consensual approved tow and storage fees of $243.88 to $150.
Furthermore, after reaching this agreement, you requested additional services from us due to a faulty starter in your vehicle and it being inoperable. We accommodated this request at an agreed-upon discounted rate and towed your vehicle to your desired location. Our COO even messaged you after to make sure that you and your vehicle arrived at your destination safely, of which you confirmed.
We believe that we have made more than generous accommodations for you, especially considering the way you treated and spoke to our staff. We hope that our efforts and resolution have brought you satisfaction and as with any police ordered tow we realize having your vehicle towed is never a pleasant expense or incident.
Once again, we appreciate your feedback and the opportunity to address your concerns.
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