Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to a cash price of $7500 total. The guy even went to get speak with his manager and got approval for the CASH price. While I was on the phone with my insurance company (because I couldn'ttake the car without insurance), he started giving me papers to sign, knowing that I was focused on the call and wasn't reading each document that he put in front of me. A month later when I went to pick up my plate, they stated that I owed an additional $4200 above the agreed price. They stated that I signed the papers and there was nothing I could do about it and that I had to pay it right away. Now, I either pay that extra money or lose the car, because I can't even return it. If I tryto return it, I will lose more than half of the money I originally gave.These are the most unethical people I have come across!!! They don't know the sacrifices that I made in order to save this money & buy my daughter a car for school. They are THIEVES and professional SCAMMERS!!! they should be ashamed!!! How are these monsters still in business, I don't understand how they can do that to people!! SCAMMERS**********

  Business Response

  Date: 12/24/2024

  We would like to inform you that this complaint has been successfully resolved. The customer has made the full payment of their outstanding debt.
  
  For your convenience, please review the attached files, which include proof of payoff and documentation of the resolution.
  
  If there are any additional questions or concerns regarding this matter, please feel free to reach out to us for further clarification.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22694979
  
  I am rejecting this response because:

  The only reason that I paid in full, was because they threatened to take back the car and not refund any of the money that I had already given them already ($7500) and that it will also affect my credit.

  They literally told me "Well, that's too bad, you signed and you have to pay what's on the paperwork and there is nothing you can do about it, good luck trying"

  I had no choice but to pay them in full while they were smiling at the fact that they scammed another innocent victim! I am appalled at the fact, that this so called "business" can keep getting away with this. It is unethical and fraud! They should be held liable for all the similar complaints against them. 

  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:08/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 6th I went into Buy Buy Cars & dealt directly with the finance manager ******* he sold me a 2017 **** Transit, the vehicle currently has ******, when he submitted the financing bank the paperwork he wrote on paperwork that the vehicle had ****** miles which increased the value of vehicle by $ *********, this is Fraud Mileage.. They are doing fraud out of that business.. Will never in my life do any kind of business with them again.. They are nothing but FRAUD .. Supposably they sold me the vehicle for ******** with taxes & a ****** dealer services which no services were done to the vehicle.. Book value of vehicle is ******** I gave them ******** & bcuz they changed mileage on paperwork to submit to the bank whom is financing & my payoff amount is ******** not including that I already gave them ******** cash They are all FRAUDULENT in there

  Business Response

  Date: 09/12/2024

  Good afternoon,

  We checked the miles of this vehicle and also we checked it with the bank and everyone have the same millage.

  Please check the attached document and let us know if you need something else.

  Thank you and have a nice day!

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a vehicle from that dealership "BUY BUY CARS" in ***************** in January 13/2024,I saw the vehicle posted on marketplace for $5999.00 when I contacted the number the person told this me that's that cash price and just come to the dealer and asked for ******* when I went no one couldn't find where ******* at,a guy approached me and ask ,how many I helped sir,I told him I'm for this because I already called,and I drove 2 hours and 30 minutes away to come and buy the car, here's the price I saw on the market place,he said that's a broker it's them, well I said may I see a sales person? He had me waiting for guy they called *****,I said to him how much is the vehicle cost cash,,he mentioned $8000 and told would let it go for $7000 he said ohh hold on let me go talk to my boss when he came back to the office I was waiting at,,he agreed with the seven thousand,I'm not here finance I have five thousand cash on right now how about you give me with in 2 or 3 months to pay the rest and he said but you have pay the sales tax which was five hundreds,I said ok that's fine,I gave me a bunch of paper to fill it was already 8pm ,I asked him why am I signing those papers,he said you buy the vehicle as is you can't return it if there's something wrong with it.When I finally got home and I went over the papers ,I saw he put i will have to $2500 monthly for 3 months I got so shocked,I called him the next to return the vehicle,I said ***** did you $2500 each month on the paper,,he said to me,"no don't worry about what you see on the papers" I asked Don't i only owe 2500,he said yes i thought i was ok ,i rushed to pay them the whole $2500.00 Everytime I call to know when am I going to receive the title of the vehicle that lady said I'm sorry we working on it you will get next week,I finally got mad the asked me to came to their to tell me i still have balance of five thousand to pay on top of the $7500 that i already paid,so on May 16th they repo my car.

  Business Response

  Date: 07/05/2024

  Please see the attached document for the explanation letter.

  Thank you.

  Customer Answer

  Date: 07/08/2024

  Basically If I was aware that I was going to make a payment of $2500 each month for 3 months,,why would I called the next day after I purchased the vehicle to questioning ***** what was wrong with him because that's not what we were agreed on and he told me don't worry about what I see on the paper.They know exactly what they doing, since they are mentioned they not going to negotiate they can go ahead and take me to court, all I know is I'm not going to lose my money, I don't do drugs all I do is working to feed myself and my family,i would be so dumb to accept to pay all that amount of money for a 2008 Audi with ******* miles.It simple they need to take their vehicle back and reimburse me my money.

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention the fraudulent practices at Buy Buy Cars located at **************************************. I recently had a distressing experience with this dealership that I believe the public should be aware of. As Im reading all the complaints, I noticed that the dealership told me the same thingthat they were calling me several times and I didnt respond to their calls or text messages, which is a lie. I always respond to them. They stole $4000 from me. Initially, they told me that the bank had approved my application, but after a week, they claimed the bank returned the application due to amissing phone bill. They then towed my car with my belongings inside, including money and my daughter's car seat, and left everything at the towing company. The dealership quickly brought the car back to their lot and charged me $2500.I contacted the police, and the officer informed me that I am not the first person to experience this issue with this dealership; daily, someone calls with a similar story. The dealership will tell you that you are approved, rush you through the paperwork without giving you time to read it carefully, and then, after a week, they will repossess the car and claim the bank did not approve the application.They make you sign the contract very quickly, so you don't have time to read it thoroughly. They will quote one price, but the contract will state a completely different price. They lied to me about the towing charges, claiming it was $2500, but when the police arrived, they admitted it was actually $1500.The salesperson provided a false price, and everyone involved, including ****************************, is a scammer.The salesperson coerced me into buying the car, and when I returned after the car was towed, **************************** pretended not to recognize me because she knew about their deceitful plan.I hope you can investigate and expose the fraudulent activities at Buy Buy Cars to prevent others from falling victim to their schemes

  Business Response

  Date: 06/10/2024

  Good afternoon,
  This client was a regular sales financed was approved and there were no problems with ****************.

  The vehicle was repossessed, the client failed the interview with the bank because she said that she was not going to use the vehicle she had recently purchased.
  We do not know the questions and/or the type of interview that the bank will conduct with each client.

  It was the bank that canceled the deal with the customer, the dealer has nothing to do with the bank's decision and once canceled it is the dealer's duty to recover the vehicle again.

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21825288
  
  I am rejecting this response because:
  This isnt even my case. My name is not ******; my name is *********************. You see that Im not the only one that this business has hacked! I purchased a 2017 Jeep Grand Cherokee, and they told me everything was approved and good. Not even a week later, they came and repossessed my vehicle. They kept the vehicle and my $4,000 down payment.
  Sincerely,
  
  *********************

  Business Response

  Date: 06/13/2024

  Good afternoon, this deal was canceled because we were unable to contact the client to send the pending documents to close the financing.
  After the repossession of the vehicle, we tried to help them by getting another approval, but we were not successful because *********** had a very inappropriate behavior in our office, causing fear to the children who were in the place,  We had to call to the police so they help us take Ms. *** out of the office.

  Unfortunately, although as a dealer we had the best intention of helping them, their situation got out of our hands.

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21825288
  
  I am rejecting this response because:

   

  That is not true. I have proof that I always answered their texts and phone calls. I did send them documents that the bank requested they told me the bank said my phone service was suspended when my service wasnt actually not suspended. They were not trying to solve anything and lied about the prices. The reason my daughter was in fear was because they were pushing me out of their office.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/31/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1st my husband and I walk in a dealership to purchase a vehicle after doing the application to run my husband credit they say they need a co-signer we ask my mother in law to help us after everything was done we paid the total amount of $6000.00 and 3 weeks later the dealer repossessed the vehicle and say that the purchase was a straw purchase and that if we wanted the vehicle we needed to pay $2500.00 for the repossession unfortunately they scams us with the purchase and now they are not willing to give us our money back. This company knew that the vehicle was for my husband and lead us to make a wrongly purchase.

  Business Response

  Date: 06/10/2024

  Good afternoon,
  This client was a regular sales financed was approved and there were no problems with ****************.
  
  The vehicle was repossessed, the client failed the interview with the bank because she said that she was not going to use the vehicle she had recently purchased.
  We do not know the questions and/or the type of interview that the bank will conduct with each client.
  
  It was the bank that canceled the deal with the customer, the dealer has nothing to do with the bank's decision and once canceled it is the dealer's duty to recover the vehicle again.

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21786118
  
  I am rejecting this response because: The statement the dealer is saying is a lie they wrongfully made us sign the contract I never said that I was not going to use this vehicle the dealer knew this vehicle was going to be use by my son who sign the application they told us wrongfully the the car was going to be under both us name them lie asking for an additional $2500 for repossession this same situation have to another client of them whos name is ********************* they repossess her vehicle and ask for another $2500 for repossession fees just like they did with me my resolution is to get my $6000.00 dollars back because I dont have the car we are 2 clients now with this situation they need to be investigated I need my $6000.00 back

  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/10/2024

  Good morning,
  This case was already responded to on 10/6/2024, we sent the deal documentation for your review because it is a safe company with which we have already dealt previously.
  But it should be noted that the complaint was made by another person with whom we did not make any type of deal. According to the attached documents, it was ******************************** who made a deal with the dealer.
  As I mentioned previously, in an act of good faith we have responded to them, but unfortunately we cannot do anything if the bank canceled the deal with ****************.
  We tried to help her by trying to seek a new approval without success because the dealer has repossession costs that the client must pay to obtain new financing and the client refused.
  The client and her family behaved inappropriately when helping them with the new approval for which we were forced to call the police to have them leave our office.

  Thank you and hace a nice day.

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21786118
  
  I am rejecting this response because:

  as it is mention in the above response this facility submit all the paper work for *************************** to another client of theres who is in the same situation the money was handed to them by me ********************* and they did not provide me with any service or business I am requesting my money back because They didnt not provide me with no service this same thing happen to ************************** who her vehicle was repossessed and unfortunately this business send all of my mother in-law private documents to her such as ID, social security number and address very unprofessional  and unfortunately i am the person who call the police and which is recorded in camera and the officer told me that they are always there at that location for the same reason repossession of vehicles and over charging the clients I am attaching a copy of my report I am in need of the $6000.00 I handed to ***** the Salesman who never gave me a service or Business.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this buseniss is really terrible and bad. I wouldn't want someone to buy it if you don't have much experience in buying used vehicles. When you call for a car, they tell you the price you see in the ad is for the vehicle is the total price + tax. When you arrive, they will disturb you the way to make you sign tricky. when you ask for the title, they will tell you that you will receive it by email. 3 months later they will tell you that you have a debt to pay to have the title. They will ask you to come with the vehicle and they will capture it for never giving it back to you. you will lose both your money and the vehicle. This is my experience with them. They posted the ads in different places. You can see in the ad that the car is at ************, when you call, they will tell you, you have to come at the adresse below: *****************.. There is the office where you will be tricked. A the people working there are scammers. I am wondering how they can still be in business.

  Business Response

  Date: 04/08/2024

  Tell us why here...Good morning,
  Please review this complaint. We do not have information on a client with this name.
  There is also no vehicle information in the complaint posted by the client.
  We have an open case with a client with the same last name so this complaint may be duplicated.
  Please review and inform us on status.

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  U Motors Corp advertised a 2015 ****** Rav4 for $10900. I called and offer $ 9500 total cash price for the car. They accepted since the car has a lot of issurs to be fixed and I went there on 11/29/2023 to pay. Front, back bumper, rearend right quater panel, right rear end door, gas tank, front windshield damaged and inside review mirror was missing. The car was very dirty inside and making noise from right rearend were it was damaged . The saleman was ****** When I explained him that the car has many issues to be fixed, he told that this is the reason they are selling the car for this price. I waited longtime befote finally he called me to print the papers for me to sign. With tax and everything he told the total price for the car was $10165.00. He printed the papers and asked me to sign. Since I trusted him, I signed all the papers. I took the car and fixed some of the issues for about $1800. After 4 months, since they did not send me the title? I decided to call them to remind them. I was more than suprised when they told me I have a balance of $9,951.88. ***** the saleman without explaining made me sign a paper where he stated the total price for the car was $17,999.00. I told them it cannot be true. This has to be a mistake. We agreed the total price was $10,166.00. After arguing many days with them, they told me told me that I only can do 2 things; pay the $9,961.88 balance or bring the car back to them and get my money back. When I went to their office they took the car back and they told me that they don't owe me any money. I lost my $10,165.0 plus the money spent ($1800) to repair the car. This is unfair and I believe they misled many customers this way. Something has to done to avoid them from doing that in the future.

  Business Response

  Date: 04/08/2024

  Good morning,
  ************** made the purchase on 11/29/2023. During the purchase, each step was explained to him and he was given a copy of his documents so that he could review them.
  We were calling him repeatedly, even saying that he would come to our offices to see how we could help him so that he would not lose his vehicle. The client did not cooperate, he refused all the payment options that we gave him, in addition to all the time we waited for him.

  Please check the attached documents and let us know if you need something else.

   

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This all started on ******/28/24 the day when I bough the car a 2017 Chevrolet Camaro 1ss me and the manager of u motors corp ***** agreed on a cash price of $16,000 taxes and fees included then he took me inside with a guy named **** that did the paper work for me and I told him that I did not know how to read or write in inglish or Spanish or know how to speak inglish because the contract was in inglish my daughter and wife where present when this happened my daughter was sick and lost her voice so she couldnt talk that much and also dose not understand anything about what the words meant *** she did ask him why he was giving me a paper to sign that said credit application and **** the guy doing the paper work said that it was nothing to worry about since it only was a format for internal work that we were not financing and again she asked him why was their a cash selling price that had other numbers and why was there a balance or what did that mean and he did that and he said that not to worry about it that is was nothing that all that matters is that is says $16,000 and I asked him I dont get it why dose it show different numbers and he said again dont worry that is nothing here is the number $16,000 witch mean that you are fully paying off the car so I ended up signing all the paperwork but recording a video of the whole process since there was nothing that said that I could not do that they told me that my plate would arrive in on 03/25/24 I received a phone call from a lady whose name is ******* saying that my plate is ready but I had to pay a balance of $9,410.89 to which I replied to her that it was not possible because I had paid off the car to which she tells me that she doesnt know nothing about but that maybe a mistake couldve happened and to go to the dealer ship on Thursday or Friday but I ended going the next day on 03/26/24 to try to talk to ***** the manager but he only hid more thing happened but dose not fit in the space provided

  Business Response

  Date: 04/03/2024

  **************** came to our facilities looking for a vehicle for his daughter.
  At all times, all the costs of the vehicle were explained to the client and he agreed with it, he was with family and his daughter who speaks English during the process, and each of the documents to sign was also explained to him.

  Business Response

  Date: 04/08/2024

  Good morning, 

   

  The client came to our office and the situation was resolved.
  Please review the attached documents with the title released to the client and the payoff letter.