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ComplaintsforProfessional Laboratories, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Purchased a radon test kit, filled out all of the information, and sent to lab with a check for the test to be processed. Lab cashed the check and has not returned results. They emailed me asking for information that was only available on the card that was submitted with test results. Why cash the check if you weren't processing the sample? Also I have contacted company twice and gotten no information or replies.Business response
10/15/2021
Business Response /* (1000, 5, 2021/10/15) */ We received the sample on 8/31, and based on the information, the sample (XXXXXXX) was completed on 8/19. So it is a late sample that cannot yield results. We have no control of postal service. We can offer a replacement and suggest that it be returned via UPS or FedEx as stated in the packaging Consumer Response /* (3000, 7, 2021/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like a refund ASAP. The low quality response is an example of this being a low quality company defrauding people. Business Response /* (4000, 9, 2021/10/26) */ We can offer a new test kit. The instructions were not followed and the test was sent late see clients data card attached. test completion date is 8/19 but tracking shows it was mailed a week later USPS tracking XXXXXXXXXXXXXXXXXXXXXX August 26, 2021, 9:15 am USPS picked up item CLEAR SPRING, MD XXXXX Per the instructions, samples must arrive at the lab within 10 days. We will offer a replacement. We cannot control post office delivery dates. If sending a week late, its recommended to ship sample via overnight carrier.
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Customer Complaints Summary
16 total complaints in the last 3 years.
4 complaints closed in the last 12 months.