ComplaintsforFlex Seal Family of Products
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hi I purchased the 1lb flex paste ***** To make a repair, when I went to use it the unit was unusable, store I purchased told me I had to contact The flex sale product family needless to say they are extremely difficult to get any results or call back. I am a person with disabilities and this is very stressful, I am on a limited income This was a big purchase for me and to noavel They have left me no other choice but to file a complaint for help all I ask is to give back there defective unit and have a good useable productBusiness response
08/31/2022
Unable to contact the customer successfully by phone, we reached out to them by email. Although we were not able to speak, we did reach a mutually beneficial resolution.
Even under these circumstances, we continue to strive for 100% customer satisfaction with our ********************** and in each customer interaction.
Initial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased this product on 6/27/22 from Menards as our rain barrel got a leak. This product was to work on wet or dry products. We followed the instructions to the letter and actually covered more than we had to. It didn't work at all, and we don't believe that we should have to mail it to them (when we didn't order online) and pay for shipping and handling when it was supposed to work like magic. We want a check for ***** for this not working. Now, more than ever, we need rain barrels. I have enclosed many pictures showing we put it on thick and the initial crack was tiny, but we didn't want any loss of precious water. Thank you.Business response
08/31/2022
For some reason I seem unable to respond to this complaint. The customer and I have spoken and come to a mutually beneficial resolution. We have executed the resolution and all that remained was the need to communicate this to BBB.Customer response
09/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************I was going to contact the BBB ONCE I received the gift card, which I have not at this time. I trust that they will send it. Thank you.
Initial Complaint
05/16/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I bought Flex Seal Liquid to seal my driveway cracks on July 9th. They said on TV that they would guarantee to seal my driveway or give my money back. So I tried using it on my driveway, but it didn't stay sealed. I used it in the fall, and it sealed for a short amount of time, but when spring came by, it started to crack in the same places I put the seal. They told me to put more, but it would create a bump in the driveway, so I asked for a refund. They sent me a form to fill out and told me to fill it out. After I did, I sent it to them and waited for a response. They responded that it was a 30-day money back guarantee, so no refund, but instead they can send me another one. So I said yes, but they still have not sent me a new one. I am still waiting for it.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
18 total complaints in the last 3 years.
7 complaints closed in the last 12 months.