Business ProfileforDown Home Properties, LLC

I rented my home with Down Home Properties for the last 2 years. Our contract ended 4/30/2023. I arrived 5/4/2023 to a mess. I immediately called the 24-hr assistance line. (which was no assistance at all) The cleaning company had taken their linens along with mine. For some unknown reason I was left with 2 pillow protectors, that was it. I had no towels or sheets. I was unable to stay at the house that night. Since then I have been given several different scenarios as to what happened to the linens. I was asked to send pictures, which I did. I have called and emailed several times with no response. I am looking for the replacement cost for these linens. In addition, I was told By Lisa Joy she filed a claim with the insurance company for pet stains on my carpet. We do not allow pets at our home. On at least 2 different occasions Down Homes Rented my home allowing pets. I was told they would clean the carpet and everything would be fine. It was not fine. I was forced to replace the carpet when we received a complaint from another renter. She posted a very detailed complaint on social media telling people not to rent our home due to the stained carpet. I provided Down home with an estimate to replace the carpet, as requested. Lisa did come by and take pictures. I emailed Lisa in 2022 asking her about the claim. She told me because of Covid there was long delays with claims. These excuses continued. I have repeatedly asked for a claim number which has not been provided. I am left to believe no claim was filed and she never had any intention of filing a claim. I am requesting the claim documentation and/or replacement cost of the carpet.