Business ProfileforConcierge Realty, Inc.

We stayed the Marriott Ocean Pointe Facility (West Palm Beach, FL) from February 6, 2022 until February 13, 2022, paid $4,451 ($635 per night, including fees.). Before booking, they sent gorgeous water views and we wanted to ensure we would get that. Instead, our room overlooked the huge parking lot, concrete with a tiny, distant, sliver water between palm tree leaves. Sabine ****** of Concierge Realty misrepresented the views, ignored my phone calls entirely (didn't even email me back!). After we checked out, my husband filed a complaint via AirBnB requesting the difference in non view rooms I found online ($86 per night, and with AirBnB fees, that would total $772) They offered less than $20 per night, entirely unreasonable. Sabine and her staff have many complaints (on BBB) and Concierge Realty does not deserve BBB endorsement. I see from other complaints that Sabine and her staff have a negative track record. (Also, description said 'complementary parking' but there were NO legal spots three evenings. Spent more than 10 minutes searching, finally parked illegally and they interrupted our vacation next day to have us move our car. Another mis-representation!) I've never filed a complaint against a business, but the BBB's mission and purpose, including ensuring that businesses with the BBB affiliation have "commitment to make a good faith effort to resolve any consumer complaint", I have no doubt I'm taking the correct action. Concierge Realty - and specifically Sabine ****** provided *no* good faith effort to resolve our complaint from the day we arrived. They do not deserve the BBB stamp of approval. I offer Concierge Realty the opportunity to refund us $722 to begin to rebuild their trust in customers.