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Business Profile

Transportation

Ultimate Towncar LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ultimate Towncar LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ultimate Towncar LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/18/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked ultimate town car to pick up my wife and 7-year-old son at MCO this evening. I spoke to the dispatcher when the flight took off, and they assured me the company had the flight number and was tracking it. When the two arrived, I was told there would be a driver on Level 2 with their names when I called again upon arrival. My wife got to level 2, and there was no driver after 15 minutes of looking. She called them, and they told her to look around for Cesar. After looking, I called them back, and they sent Cesar's contact number to my wife. Cesar did not pick up the phone. After that, they then called back and claimed Cesar had mechanical issues and were dispatching a new driver. However, Cesar called my wife to tell her he did not have issues and that the dispatcher screwed up. No driver ever showed up, but the excuses continued. After close to an hour, my wife got into an uber.

      Business Response

      Date: 12/06/2022


      Utc dispatch
      Dec 5, 2022, 11:18 AM (23 hours ago)
      to me

      We apologize for inconvenience we are processing refund immediately will be shown up in the acc in next 48 Hours


      Utc dispatch
      Attachments
      Mon, Dec 5, 11:27 AM (23 hours ago)
      to me

      Hi There , Thanks for reaching out we have just check with our accounts department we had a mechanical issue due to which unfortunately driver was not send, We apologize for this inconvenience , We did reunded the credit back into same account on same day., when we had this issue here are the screenshots attached please go through matter is resolved on same day from our end. We really apologize once again. We tried our level best as one driver had a mechanical issue on the way to pick up. We tried to send a second driver who was on his way when they took an uber.
      We hope you understand

      Thank you,

      Ultimate Town Car Team
      www.ultimatetowncar.com
      [email protected]
      Office 407-844-3580
      Toll Free 1-888-537-8882
      Fax 407-792-2707
      *** **************** ********

      Customer Answer

      Date: 12/06/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      The driver told me he did not have mechanical issues. The car service never sent anyone.

      2. The car service dispatched someone else after an hour of looking which required taking an Uber.

      The company is not truthful based on the facts and customers should avoid them.

    Ultimate Towncar LLC is NOT a BBB Accredited Business.

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