Business ProfileforEye Specialists of Mid-Florida P.A.

Went for a post cataract surgery follow up appointment and was charged a $50.00 insurance copay. When I asked the surgery scheduler why was I being charged the amount she stated that it was for the right eye exam. I explained to her that no exam had been performed, as all exams and testing had been previously done in April and that I was there for a 3 day post surgery follow-up appointment and to schedule the right appointment. She became and upset at my comment and stated, "well he looked at your right eye, right?" I stated that as part of the follow up he shined a light at the right eye after checking the post-op left eye and said that it was good to schedule the surgery appointment. She stated that was considered a test. I explained that I was unaware that I would be charged just to schedule my surgery appointment. She also tried to sell me their 4 in one post-op drops and stated that I needed to buy them and pay everything before the surgery. My right eye will be my second surgery, therefore and I'm aware of the practices. She became upset because I wouldn't purchase the drops then. I requested to speak to a manager in regards the $50.00 post op copay. A manager (*****), who was very pleasant, assisted me and apologized for the copay, but stated there was nothing she could do about it as that was the way it was coded on the paper work. I explained once again that no exam had taken place, just a postop follow up and schedule of new date for the right eye. I called my insurance company and they stated that post-op follow up appointment don't require a copay. I believe it is unfair as no copay was collected, as usual at the time I checked in for my follow-up appointment. I had left to go to work and was checked out by the nurse. When I returned to the office just to schedule my appointment I was surprised when the surgery scheduler was the one that charged me the copay and became upset when questioned about it and refused to buy their eye drops.