Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from avant in August of 2023. After 5 months of having the vehicle problems started occurring. I took the vehicle back and forth from ***** to winter haven to pay the dealer to fix it. He charged for towing as well and expenses were paid. The alternator was replaced and went out again after 4 days due to an oil leak. If a proper diagnostic was done, this could have been avoided. The car has been sitting for 3-4 months due to the dealer not being able to find a part. The part that was told I needed was ordered from **** and when the mechanic tried putting the part on the car it didnt fit. I decided to not make any payments since I have not been able to drive the car for 3 months. ****** decided to stop working on vehicle or locating the part needed to fix because I wanted the car fixed before I made a payment. This is not only happening to me, but when I say there to wait on my car it was multiple people coming back for problems with their vehicles they just purchased. This is not right! This car was a lemon and he is not wanting to fix the car. I am not sure what steps to take to get this issue resolved so I am reaching out to you.

  Business Response

  Date: 07/18/2024

  Customer drove the vehicle for 10 months, when vehicle started having issues, we ALWAYS offered our help. Theres a part that was no fit and it took much longer than we expected to find but eventually found. Customer on the other hand, did not pay for part of the repair bill, she refused to keep making payments on her car and even communicated to us that shes buying another car because she doesnt feel the energy of the dealer fixing her car without customer not making a car payment. Contract eventually fell in default and vehicle was repossessed due to lack of payment. 

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 21962076
  
  I am rejecting this response because:
  dealer is being dishonest. He did not communicate properly leading to the day the car was broke. The car has been in winter haven since 4/24/24 the car was not repossessed because it was already sitting at avant auto sales since the date above. I called everyday to check the status and he adv that he has not found the part. I see that the car is posted on instagram and he hasnt even notified me to at least give me the option to make the payment. He decided to tell you guys that I said I would go find another vehicle. My tag is still there also which Im picking up on Saturday 7/20. The things that makes me upset the most is how buy here pay here places just are able to easily get away with treating people like this. Ive put a lot of money into this vehicle and I feel like all my time and money was wasted. This dealer is a con artist and sells lemon cars that are only made to last from 6-8 months. Hes mentioned all the miles I put on the vehicle, IT WAS MINE! So what, your job was to fix it and you couldnt even do that. I am big in social media I will make sure everyone knows about him and how his business operates because this is not right! If this is not resolved Im sure he will continue to run his business in such an unprofessional manner. I have attached all docs to support my case. I decided to stop making payments on the car because every time I called he gave me so many excuses so I told him I would not make a more payments until we have an update on the car. Hes more upset that I stopped making payments on the account then fixing the car. I dont mind making payments, at least show me your trying to fix something Ive paid for. 
  Sincerely,
  
  *********************