Complaints

This profile includes complaints for Suncoast Law, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Suncoast Law, LLC

  1350 N. Orange Avenue Suite 270 Winter Park, FL 32789

• 

  Suncoast Law, LLC

  1209 Edgewater Dr STE 203A Orlando, FL 32804-6365

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SunCoast Law literally stole $1,362 from me. I scraped up $2000 to file Chapter 7 bankruptcy and I kept submitting pay stubs, tax docs and it was NEVER good enough for them. Wanted me to pay $40 a month for credit monitoring- I didnt need that! Wanted me to take $30 class AGAIN! Big rip off! Only gave back $638. My credit is ruined. Dont go to these people for bankruptcy- big run around. Absolutely no help.

  Business Response

  Date: 11/12/2024

  We have completed a full review of this complaint, met with each professional that handled the past client(s) file. I then reached out to the client listened to their concerns, apologized as needed. Then explained to the client(s) Suncoast Law's policy and procedures when it comes to completing a Federal Bankruptcy so that they fully understood the business side. At the end of our discussion the clients and Suncoast Law did come to an agreement and the client(s) will be withdrawing their complaint by close of business 11.13.24. If you need any further information, please let me know. 

  Thank you 

  **** Collier 

  Director 

   

  Customer Answer

  Date: 11/14/2024

  SunCoast law contacted me and we came to an agreement, so I wish to drop the complaint. 

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Suncoast law doesnt fulfill their promises whatsoever. First, they treat you like a toddler and will find any excuse to drop you after you pay, this I have emails. Very unprofessional, dressed for gym, didnt even get everything discharged off credit report, still having collection calls, of course they blamed me. Their promises to get you money if youre contacted during process after full payment is false. Harassed entire time and was told to just deal with it . Now its going to cost me over 5k to hire a different law firm to clean up their mess, who btw charge so much as Im not the first client from Sun Coast law and its such a mess. Called office on 1/12/2024 and spoke with ******* about about another collection attempt that didnt get taken care of by bankruptcy and she lied and said her system was down to see our file and told me , well, nothing she can do.

  Customer Answer

  Date: 01/22/2024

  Attorney **** from Sun coast law just called me and bullied me ! Stating his rating was great on BBB and there was nothing I could do. 

  Business Response

  Date: 01/24/2024

  I completed my review of the entire file and met with the professionals that handled this clients bankruptcy.After my review I contacted the client by phone to discuss his side of the issues at hand and my findings. The client became very abrupt during the call and in fact cussed me out before he hung up on me.
  The client had several issues which I will address my findings.
  The client stated that he had staff issues and dress code issues at our firm. The client came into our office one time and met with our Billing Manager in person to drop off his filing fee.The client did not like the way our Billing Manager was dressed. On that day the billing manager was not working a full day so there was no dress code policy concerning our firm. The client stated he was treated like a toddler. When the client came in, he was being argumentative with our employee so once the client left our employee addressed the situation with the Managing Attorney, so the Managing Attorney addressed by email to the client. In that email to the client, it was clear that a client cannot start a conflict with our staff members and if there is a conflict, we would have to close the case down and complete a partial refund. The client understood at that time and continued with us at Suncoast Law. So, in these two areas there were no issues with our professionals, and all were handled correctly.
  Our client stated that he had issues with our Debt Harassment staff. This is not correct either. When the client hired the firm debt harassment also started working to cover the ***** Law. The client thought he had creditor violations and in fact they were not violations by the creditors so our staff could not collect on the false violations.
  When speaking with the client by phone his biggest issue was, he stated a creditor was not included in his bankruptcy. We pulled his Bankruptcy petition, and all creditors were included,and the client signed his petition for bankruptcy. The creditor he is referring to on his BBB complaint was included and it appears that creditor sold off the debt to another creditor AFTER his bankruptcy was 100% completed. If a creditor decides to sale off their bad debt to another creditor after a person does a bankruptcy that is not a bankruptcy issue. That is possibly a credit reporting problem which again has nothing to do with bankruptcy.
  The client paid for his bankruptcy in full including his filing fee. He submitted his documents accordingly, which in turn were audited by our staff. Then the Petition was completed. Client, and his assigned Attorney reviewed the petition and was signed off by client that it was 100% accurate on April 1, 2023. The clients hearing was completed successfully on June 14,2023 with his Discharge of bankruptcy was given on August 18, 2023.
  It is now January 24, ****, six months after his bankruptcy discharge and now states he has issues. The bottom line is there are zero internal issues at our firm and the clients bankruptcy was fully completed successfully by Suncoast law. There will be NO refund to this client.  
  Thank you,
  Director

  Customer Answer

  Date: 01/25/2024

   
  Complaint: 21140571
  
  I am rejecting this response because:
  **** the attorney who fabricated this reply inaccurate in his response to complaint. First of all, I received an unsolicited call from him! Whereas I was belittled, spoke down to, and accused of lying. I have a recorded conversation of this conversation as I even informed **** of to which he didnt disagree. I never cursed anyone out and id appreciate less slanderous comments. I never had my final sit down, as promised to go over credit report after final hearing, I was in office 3x to witness unprofessional dress code, I was badgered and belittled by attorney in a desperate attempt to look good on his behalf. I was also told that said attorney would be protected by the BBB as he has been in the past, to which I am concerned. I WILL address this issue with state attorney general and the state attorneys board. No attorney should think he is above reproach. 
  Sincerely,
  
  *******************************

  Business Response

  Date: 01/26/2024

  2nd and final response
  
  It appears the client is continuing with fictitious statements.The first one the client states Attorney ****. I am not an Attorney I Manage the Intake staff and other areas of operation for the firm and stated my position verbally and my email to the client from the first time he hired our firm in 2019 and then again in 2023.
  The other comments this past client made are illogical.Again, I have shown from my previous response the work was completed with no flaws from start to finish with the clients bankruptcy case and again there is no refund. We have successfully closed out this complaint with the BBB and at our law firm.
  
  Thank you,
  Director 

  Customer Answer

  Date: 01/26/2024

   
  Complaint: 21140571
  
  I am rejecting this response because:

  My sincerest apologies that I built **** up to something of value. The intake person is again trying to bully me. Follow up after BK never done and he continues to tap dance around it. Service wasnt 100% provided as promised by ****. This company seems to have a culture of bullying and I wont tolerate it nor should anyone else. If company can prove %100 that everything was completed as promised including the follow up after the bk was discharged, which it wasnt, then Ill be happy, **** likes to say what he thinks anyone should hear and again, not succumbing to bullying. State Bar being notified of this today as well. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this firm $2000 plus $350 for a filing fee. Upon an examination of my case it was determined by them that I could not file now but possibly could in a year. I asked for my filing fee back on Dec 1st and a refund from the $2000 that I paid. I asked them to tell me the amount of the refund since I may elect to not get a refund and just use it to file in a year's time. I did not hear back for 2 weeks so I sent an email inquiring about the status. I was told that the attorney review for a refund takes 30 days. I presumed they were looking at work done vs work to be performed. So, I waited...and waited. Finally, on Jan 10th I reached out again (41 days since my request) and said I would contact the bar if they did not tell me something. They emailed me shortly thereafter that they would mail the refund without telling me the amount as I requested. I received 2 checks today...one for the filing fee and one for a $200 refund. I contacted them as to why the refund was so low since the case was not filed and no court case occurred. I was informed my retainer was $1700. I then asked why did I receive $200 instead of $300 since I paid $2000 (2000-1700=300)? I also asked what is the point of a 30-day attorney review if this is simply a matter of the retainer? I received no response to these questions. I am very disappointed with this firm. They are very communicative in trying to receive funds, but very quiet and math challenged when refunding. Tbh, considering the amount of work not done I also expected a larger refund than the $300 I did not receive.

  Business Response

  Date: 01/24/2024

  I completed my review of the entire file and met with the professionals that handled this clients bankruptcy.After my review I contacted the client by phone to discuss his side of the issues at hand and my findings. The client stated that he felt this was a moot point and he would contact the BBB directly since he made an error in his statement.
  The client had several issues which I will address my finding:
  Our client stated that he paid our firm $2000.00 in attorney fees and $350.00 for the filing fee. These numbers are not correct, so I sent to the client email the actual cost that he signed for plus a copy of the fully executed retainer. The actual cost was $1700.00 in attorney fees and the filing fee was $350.00 which includes the credit pull for a total of $2050.00.
  Our internal Policy for refunds at our firm is 30 to 45 days. The Managing Attorney must complete a full review and we must notify our Debt Harassment staff to send out revoke letters to all the clients creditors and make sure they were received before we can release funds. Once all steps are completed and verified then the refund amount is sent to the client.  
  The main issue with this client is he did not disclose that he had a loan (advancement) from his employer, and he had to pay back his employer monthly until paid in full. The client alerted us to what he was doing the day he was to review his completed Bankruptcy Petition with the Managing Attorney. Once he made the staff aware of the issue the Managing Attorney reviewed the new findings and the clients paralegal contacted the client that we could go ahead and put his file on HOLD and file later once he paid his employer back the funds in full that were owed. The client decided that he wanted to close the file and he requested a refund. The email chain on this event was from November 29th, 2023, and ended with the client canceling all services on December 1, 2023. We can send the email to the BBB if needed.
  Our professionals from start up to client cancellation were handled 100% correct with no flaws. The client was scheduled for his Petition review and signing and that is when the client admitted he did not disclose a loan. The client did receive a refund from our firm in the amount of $200.00 and his Bankruptcy filing fee of $313.00. We are closing this case with the BBB as completed and there will be no added refund.
  
  Thank you,
  Director

• Initial Complaint

  Date:10/31/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want it to be known that this law firm does not stand behind the information provided on the phone at intake. I asked if my credit union up north could be exempt from a bankruptcy process and was told it could be. I hired them based on this information and paid them almost $2400. Before filing was complete I was informed by my attorney, whom I never had any direct contact with, that it would not be exempt. I would NEVER have filed and paid this money had I been given this information at intake. I feel I was misled. Even though I withdrew my claim based upon this new information they have refused to return any portion of my payments except for the $375 filing fee. I've requested a refund twice but they have not responded. I would like to caution anyone from doing business with Suncoast Law in Orlando, FL. I have wasted $2000 that could have gone toward my bills. I am single and on a fixed income.

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 6, 2022/11/14) */ I completed a full review / audit on this case. I have spoken to the client. She fully understands and agrees she misunderstood what our firm was doing to protect her as a client. We have reached a settlement agreement with this client so we are closing out this complaint successfully for both parties. Thank you, Kirk C****** Consumer Response /* (2000, 8, 2022/11/14) */ Case #******** Please be advised that my complaint has been satisfactorily resolved with this company. They have reached out to me and it appears there were a series of miscommunications and misunderstandings and a settlement agreement has been reached with both parties. I wish to thank you for your prompt, courteous attention to bring this issue to a satisfactory conclusion. I would appreciate if you would immediately confirm notification to me and the company at issue that this case has been satisfactorily resolved.