Complaints
This profile includes complaints for CGTV's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,I am filing a formal complaint against CGTV for refusing a refund after my son was unable to participate due to a medical condition. Their lack of escalation options and rigid policies have left me no choice but to seek external intervention.Background of the Issue:**** son, ********** *******, was enrolled in CGTVs program but can no longer participate due to medical reasons.2.I requested a refund, explaining the medical circumstances, but CGTV denied it, citing a non-refundable $1,000 fee and that my total payments did not exceed this threshold to qualify for a refund.3.CGTVs Program Director, ****** ********, claimed she is the highest point of contact, preventing any escalation or further review.4.CGTV referenced past due balances and previous communication attempts, but this is irrelevant to my refund request.5.They only offered a future program transfer, which is not feasible given my sons condition.Complaint ***************************************** refund policy does not account for medical emergencies and appears unethical in denying legitimate cases.Their customer service lacks transparency, failing to provide an escalation path for disputes.I am requesting a full refund due to medical necessity and CGTVs failure to accommodate extenuating circumstances.I urge BBB/FTC to hold CGTV accountable for its unfair policies.I appreciate your time in reviewing this complaint and hope for a resolution.Sincerely,******** ******** ************
Business Response
Date: 03/04/2025
We appreciate the opportunity to respond to ******** ********* complaint regarding her son, Corinthian Peraltas enrollment in CGTVs program. While we understand her frustration, we must adhere to the terms outlined in the signed agreement, which includes a non-refundable $1,000 fee applicable to all cancellation requests. Upon reviewing her payment history, it was determined that her total payments did not exceed this threshold, meaning that even if the request had been submitted within the allowable timeframe, she would not have qualified for a refund.
Furthermore, Ms. ********* claim that she was unaware of her past due balance is inaccurate. Our records show multiple attempts to contact her, including an email sent on September 16, 2024, which went unanswered. Prior to that, our accounting team issued several invoices. Unfortunately, due to the lack of response and non-payment, Corinthian was removed from the program.
CGTVs policies are standard in the industry and ensure fairness and consistency for all participants. As Program Director and the highest point of contact, I have thoroughly reviewed this case, and while I empathize with Ms. ********* situation, our position remains unchanged. However, we are still happy to offer the option of transferring to a future program at no additional cost, should that become a viable option for Corinthian when his health improves.
We hope for a resolution that accommodates Ms. ********* needs, and we remain open to working with her on rescheduling in the future.Initial Complaint
Date:10/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last year October, we paid for services CGTV for my two children. One was not well and i explained the health concerns and was told not to worry about it. My other child had covid and has long haul symptoms, along with some other health issues that was discovered after we paid. I have since tried to get a refund to help pay for the medical expenses and was told NO because of a three day deadline. I offered to send medical records and they just said noBusiness Response
Date: 12/04/2024
At CGTV, we value every client and strive to provide exceptional experiences for families participating in our programs. We understand that unforeseen circumstances, such as COVID, can disrupt plans and we always do our best to offer flexible solutions. ******* Ally enrolled both of her children in our Summer 2024 event in October 2023. In April 2024, ******* requested a refund due to COVID. While we sincerely empathize with the challenges her family is facing, it is important to note that our refund window had already lapsed by the time of her request. Our refund and cancellation policies are clearly outlined during enrollment and are designed to ensure fairness and consistency for all participants. Despite this, we worked diligently to accommodate ******** situation by offering to transfer her childrens enrollment to a future event at no additional cost, including waiving our standard transfer fees. This option provides her family the opportunity to participate once the children are well and ready to attend. Unfortunately, ******* declined this offer.
We want to emphasize that our policies are in place to protect the integrity of our programs and ensure fairness for all families who commit to attending. While we are unable to issue a refund outside the agreed upon terms, we remain committed to resolving this matter amicably. Our offer to reschedule her childrens participation for a future event still stands. We sincerely hope that Farzanas family recovers fully and that we can work together to provide her children with the enriching experience they originally signed up for.Customer Answer
Date: 12/12/2024
Complaint: 22498888
I am rejecting this response because at the time we signed up, I couldnt foresee that my kids were going to be ill and I will be dealing with long haul symptoms. I offered to send medical records to show the severity of the health issues that I am dealing with.. A few months ago, some results came in that indicated that my two children ***** and **** both have ******** -****** syndrome and I have medical expenses that I now have to pay. I need my refund to pay for their medical expenses, not for acting classes. As a parent, you always want what is best for your childre. No one wants a sick child, I have 3 of them that keeps me busy and finacially strapped at this time. The covid long haul ended up being more than what we expected. We ended up doing genetic testing and got results that we were not expecting--Like ******** ****** syndrome which is a rare genetic disorder that effects many of the body system. Again, I need my refund to pay for medical expenses., I dont know if anyone reading this is aware of what is going on in **.. I have *********** blue Shield and the ************************* and clinic couldn't agree on contracts, so I am out of network when I go there for my children out patients visits and therapy. As a matter of fact, last week when **** isited neurophysc ***** I had a $3000.00 co pay because I am condidered out of network. Today, I was informed that he will be admited to the Pediatric Epilspsy Monitoring unit for his safety and how we as parents can monitor his symptoms at home. At this time, I cannot financially afford to do that. Having this refund will help me. God forbids something happens to ***** because I couldnt get my refund to help pay for medical. I will make it public with news media about this matter and how this prevented her from getting proper medical care.Again, as a mother I am pleading with you for my refund to help pay my children medical expenses.
**** has ******** Drischol Syndrome.
Please look them up and the severity of and the long medical prob;ems/ symptoms that we will be dealing with.
As responsible adults, we are suppose to help kids, not punish children.
NO one can PREDICT when a sickness will attack a person. Had I know about this, they was no way I was going to sign up. After the kids were not getting better, just worst, the doctors decided to do genetic testing.
I desperately need my REFUND to pay for medical Expenses for my children
Sincerely,
******* AllyBusiness Response
Date: 12/16/2024
BusinessMost Recent MessageDate Sent: 12/16/2024 1:37:24 PM
We deeply sympathize with the health challenges **** and ***** are facing, and we sincerely wish them strength and recovery during this difficult time. At CGTV, made us aware of Ayubs condition during enrollment and as a gesture of goodwill, we gifted his VIP program and allowed him to attend alongside his sister, *****, who registered for the Career program. While we understand the financial strain caused by medical expenses and insurance challenges, these issues are unrelated to CGTVs policies, which were clearly communicated at the time of enrollment. We remain committed to supporting your family by offering a transfer of the program to a future event, should circumstances allow. We hope you are able to work out a resolution with your medical insurance providers and wish your family all the best moving forward.Initial Complaint
Date:09/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
paperwork very difficult to read not filled out properly and very blurry to read. after spending hours for 2 days to get signed up I was told you could cancel within the 3 days and would get your money back. well I canceled the next day after signing up and now have been told I would not be getting any money back. they would keep it our 580.00$ Paperwork very blurry and convoluted and unclear instructions were about nonrefundable monies. We did not participate in anything and canceled the next day with certified mail as they noted we could. We signed up and have paid thinking this might be a great thing turned out to be nothing for us besides us paying $580.00 dollars for nothing! Please help us get our money back as we never proceed on anything with this company. Mahalo!Customer Answer
Date: 11/27/2024
Please direct us to next steps that we can use to resolve our complaint. Thank you.Business Response
Date: 12/05/2024
At CGTV, we strive to maintain transparency in all our processes and ensure clients fully understand the terms and conditions before enrolling. Before signing the contract, all clients are given ample opportunity to thoroughly review its contents. The cancellation policy is clearly outlined in 3 distinct sections of the contract and our talent directors verbally explain it during the registration process. In this instance, the client was presented with a legible and accurate version of the agreement and at no point during the registration process did Ms. ***** ******* raise concerns about its clarity or accessibility. After reviewing your concerns about the contract being "blurry," we double checked the documentation and the copy provided is clear and legible. If there were any difficulties in reading it, we would have gladly addressed them onsite before the contract was signed. Although you chose not to proceed, the registration fee covers the training material along with administrative costs associated with processing ******* *******-********** enrollment. This is clearly communicated in our agreement. We regret that you feel dissatisfied with your experience but CGTV adheres to policies that were transparently shared and agreed upon. While we are unable to offer a refund in this case, we are open to discussing future opportunities should you decide to revisit our program. We encourage Ms. ***** ******* to contact us directly should she have any additional concerns or require further clarification. At CGTV, we value our clients and strive to ensure a positive experience for all participants.Customer Answer
Date: 12/11/2024
Complaint: 22361546
I am rejecting this response because:
Sincerely,
***** *******Customer Answer
Date: 12/11/2024
Our additional details are that we are prepared to take this case to small claims court *********** with all correspondences including
*****************... Do we wait here for answer or do we contact them separately prior to ending this complaint with your
Better Business Office?
Business Response
Date: 12/16/2024
BusinessMost Recent MessageDate Sent: 12/16/2024 12:37:17 PM
Client can contact CGTV directly for further clarification on the cancellation policy.Customer Answer
Date: 12/19/2024
Complaint: 22361546 722258422D86C
I am rejecting this response because We will be filing this case in Small Claims Court *********** State of Hawaii Second Circuit Courtsince CTG does not want to return our refund. ****************** should be named for hosting this fake event. CTG will need to show
names of persons who did sign up and if anyone was booked for audio/video commercials, especially after standing in line and waiting two days..
BBB we will be back in contact with you after this matter is settled.
Sincerely,
***** *******Business Response
Date: 01/08/2025
As outlined in the contract you signed on September 8, 2024, there is a non-refundable registration fee of $1,000. This policy is clearly stated in three different sections of the contract and was also explained verbally during your in-person meeting with our talent director. By signing and initialing the contract, you acknowledged and agreed to this policy. While we recognize that you canceled your registration shortly after signing, the total amount you paid was $580, which falls under the non-refundable threshold of $1,000. As such, you do not qualify for a refund based on the agreed terms. Additionally, the copy of the contract you submitted to the BBB includes your signatures and initials, confirming that you read, understood, and accepted the cancellation policy at the time of registration. We appreciate your understanding of our policies, which are in place to ensure fairness and transparency for all participants. If you have further questions or concerns, please feel free to contact us directly.Business Response
Date: 01/08/2025
As outlined in the contract you signed on September 8, 2024, there is a non-refundable registration fee of $1,000. This policy is clearly stated in three different sections of the contract and was also explained verbally during your in-person meeting with our talent director. By signing and initialing the contract, you acknowledged and agreed to this policy. While we recognize that you canceled your registration shortly after signing, the total amount you paid was $580, which falls under the non-refundable threshold of $1,000. As such, you do not qualify for a refund based on the agreed terms. Additionally, the copy of the contract you submitted to the BBB includes your signatures and initials, confirming that you read, understood, and accepted the cancellation policy at the time of registration. We appreciate your understanding of our policies, which are in place to ensure fairness and transparency for all participants. If you have further questions or concerns, please feel free to contact us directly.Customer Answer
Date: 01/08/2025
Complaint: 22361546
I am rejecting this response because:we have decided to take this to Small Claims Court State of Hawaii Second Circuit Court
Sincerely,
***** *******and ****** *********
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