ComplaintsforThe Jander Group Inc.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I broke my lease 3 months early recently with Jander Group after giving a 30 days' notice letter via email to *******. I bought a home and there has been an ongoing mold issue in a home I rented from Jander Group for years. I did not bring up the mold in my 30 days' notice letter due to being nice, which gets you nowhere with Jander Group. I can provide all of these emails upon request. On June 15th, 2021, I sent an email saying I would contact a drywall company about leaking water in the front bedroom wall. Jander Group asked me (the tenant) to contact the drywall company, so I did. During the next few months, my hand went through the wall, there was visible mold in the wall, and the wall was soft to the touch. On Wednesday, August 11th I asked for follow up. Finally, the wall was torn down in August, but I had been sleeping in a home with mold since June 2021 (or longer). I went to the emergency room in August for breathing issues. At the time, I should have asked the emergency room doctors to test me for mold exposure. For Jander's luck, I did not know to. On November 26th, 2021 (picture attached), I sent an email with a picture of an unfinished wall, so I was looking at the house cinder blocks...and sent Jander Group a picture, still showing water leaking. Eventually it got "fixed" and the roof was redone. I resigned my lease over the course of a few years, thinking the wall was fixed. As a single mom at the time, I did not have money to move. Fast forward to 2023 and in the attached images, it shows continued mold growth in the same wall in December 2023.Why did Jander Group never have the home tested for mold, or if they did, did not inform me? Why was I still paying rent in a home with cinder block exposed for months? Why does mold continuously come back in that wall? Why can I not break a lease due to mold?*Additionally, recently, Jander Group used my last name on a negative ************* post, and I did not have my last name in my name on the post.

  Customer response

  01/08/2024

  I wanted to know why I was allowed to reside/pay rent in a home from Jander Group where there was documented mold on the wall for months (and to this day). 

  Business response

  01/11/2024

  ************************* began leasing from The Jander Group, **** on May 14, 2018, initially choosing to sign a lease of approximately 24 months.  In 2020, she requested to renew and to sign another 24-month lease.  In 2022, she requested to renew, again, and to sign a 22-month lease.  *** standard lease term is 12 months; however, **************** loved the home so much she requested and was provided the ability to lock up the home for longer term periods with all three leases she signed.  She was perfectly happy leasing the home during her tenancy, often praising The Jander Group, **** for our great services to her as a tenant.  *** only reason thing that has recently changed is **************** decided to purchase a home with 3 months remaining on her current lease.  She admits to doing so in her complaint.  She is of the belief that she should be allowed to immediately void the remaining 3 months of her lease, despite her lease stating the exact opposite on Page 1 in bold capital letters.  Her reasoning is that she cannot pay her rent and mortgage at the same time.  The Jander Group, **** does not corporately own the home **************** has leased, but rather it is owned by a private individual.  **************** refuses to take into account the individual property owner who has done everything right for all of these years.  Just like the property owner could not tell **************** to abruptly leave during her lease term, **************** is not allowed to abruptly leave as the tenant.
  
  We are sorry to see **************** in her current financial hardship, which could have easily been avoided by aligning her home purchase with her lease term.  Prior to purchasing the home, she knew that her lease did not allow an early termination; but, she informed the reason she chose to purchase with multiple months remaining on her lease commitment was due to her ability to obtain a mortgage incentive prior to the end of 2023.
  
  During Ms. ******* almost 6-year tenancy The Jander Group, **** handled any and all maintenance concerns for the home.  If we had not done so, she would not have requested to sign a renewal lease, let alone sign multiple lease renewals all well longer than the standard lease renewal term of 12 months.  Her accusations are an attempt to distract and deflect from her lease breach.
  
  *** desired settlement she provided to BBB with her complaint was No further contact by the business. It is unfortunate when people falsely attack a small business simply because they are told no.  In this particular case, The Jander Group, **** simply expects **************** to honor her written agreement just like The Jander Group, **** has done through faithful and timely services during her entire tenancy of approximately 6 years.
  
  

• Initial Complaint

  04/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I moved in February of this year. This complaint is being filed due to lack of communication. I received by bylaws before purchasing this condo. There were unreadable. I loved the area and felt that there would be no problems with purchasing the condo. Needless to say, there have been. I had cameras installed and was told that because it is common area the door ring camera and back door camera had to come down. There were removed. The feedback from the board members (2) was that there children were being recorded and they did not know where those recordings were going to. I am in dismay with those statements. I have been asking for a pool key for several weeks now with no response. A meeting held with the owners was held. I missed that and have asked for the minutes; no response. Last Friday, I followed an email sent by the president of the management company and lost out to getting my fire extinguisher recertified and was told that now I would have to get that done on my own. I pay a hefty monthly HOA to live here. Good communication is needed or else the owners should get another management company. I would love to speak to the owners of these condos.

  Business response

  04/25/2023

  The Jander Group, Inc. manages the condominium community in which ***** ***** is a relatively new homeowner.  Prior to purchasing the condominium, she was provided all of the clearly legible community documents and required to complete a purchase application for approval by the association board.  From the beginning of her ownership, this person has completed actions and demanded things in contradiction to the association’s bylaws and declarations because she apparently believes they should not apply to her.  When she is told no, she will make the same demands (via phone and email) over and over and over again oftentimes doing so continually during an entire workday.  She then accuses The Jander Group, Inc. of lack of communication because we cannot grant her requests that are in contradiction to the community’s bylaws and declarations.  All other homeowners in the community are able to follow the bylaws and scheduled activities which notification are sent in accordance with the community bylaws.
  
  The Jander Group, Inc. kindly asks this homeowner to please read the community’s bylaws and refrain from making demand that are in clear contradiction to those documents.

  Business response

  04/27/2023

  As stated in the initial response, The Jander Group, Inc. has already answered all of Ms* *****'s questions.  In this BBB complaint, Ms* ***** is attempting to employ the same tactics of repeated demands/questions to items that have already been fully addressed directly with her by The Jander Group, Inc. and the community's board of directors.  Discussions for Mr* *****'s demand have been exhausted, which is why The Jander Group, Inc. will refrain from further response as it would simply be repeating answers that have already been provided to Ms* ***** numerous times.

  Customer response

  04/27/2023

  
  Complaint: ********
  
  I am rejecting this response because: it is not providing an answer to my concerns; it is not providing items to which I am entitled to as a homeowner.

  I am living here now three months. I do not have the key to the swimming pool, minutes to the meeting held two months ago and my fire extinguisher was purposely overlooked when it was time to recertify.  I must escalate this maybe to the media. Channel * news so I can "get results". 

  Sincerely,
  
  ***** *****

• Initial Complaint

  05/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was looking for a place to rent as my mother is selling her home. I went on Realtor.com and came across a rental that was in a perfection location for the price point I submitted. I went online and submitted an application and paid their $70 to apply. Two days letter I just get an email saying that I was denied because I didn't fill out my application properly? No one called me to tell me what I did wrong? No explanation just an an immediate denial. Not even my credit was pulled. There was no reason for denial as I have I have a 6k monthly income, a credit score of 608, excellent rental history and no prior evictions on my record. When I asked why I was denied they responded that my application was not properly filled but how? I gave them all of my information including former owners, rental? Like they didn't bother calling me to tell me what I did wrong. They said I would have to pay another $70 application fee in order to be considered again? This company stole my money and is in the business not of renting the home but trying to take peoples money with mere application fees. Had they really wanted to rent that home I would have received a courtesy call from them with an explanation of what was missing so that I could provide them with it and have my application properly processed. What they provide did not offer a real reason as to what information was missing so that I could rectify the problem. I demand my money back. They had no intentions to rent me the home from the very beginning.

  Business response

  06/15/2022

  Business Response /* (1000, 5, 2022/05/13) */ To respect Ms.*******' privacy, the reasons for denial have not been included in this public setting. The public can view The Jander Group, Inc. lease application at any time by visiting The Jander Group, Inc. website, which application contains detailed and specific instructions. In short, Ms.*******' complaint is full of inaccurate and false statements.

• Initial Complaint

  04/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  4/7/2022 I called to view a property I was interested in, but they told me that I needed to submit an application before even viewing the property. I was unaware of this type of practice because I had applied to other property management places in the past without needing to apply before viewing it. But I did it anyway, the person on the phone Michael, made it seem like I was holding the property with my application so I had no issues spending the money before viewing it. I even told him I would put money down to hold it, but he refused to allow me to do so. They told me it would take about 2 to 3 business days, but low and behold nearly 5 days later they tell me that someone else got approved before me and had already put the down payment. I was pretty upset as you can imagine and was flabbergasted that they would allow this type of scammy process. So in short, the company has predatory practices. 1. Not allowing people to view the property before making people put in a paid application. 2. Not disclosing how many applicants you have per property. And not disclosing that it's first come first approved. 3. Not giving the applicants money back if they don't get a property, especially when it's no fault of their own. Obviously it's a win win situation for them. But the customer will lose out most of the time. Because they'll be out of the $70 app fee and no rental.

  Business response

  06/15/2022

  Business Response /* (1000, 8, 2022/05/12) */ The lease application process is explained, in detail, on The Jander Group, Inc. website on the exact page a prospective applicant would go to obtain the lease application. In order for a prospective applicant to even access the lease application, the prospective applicant would first have to view the standard leasing procedures on The Jander Group, Inc. website. Mr. ********* makes statements that simply are not true. The facts are that ***** ********* submitted a lease application to The Jander Group, Inc. to lease an available property. His lease application promptly began processing and unfortunately resulted in a denial. To respect Mr. *********'s privacy, the reasons for his denial have not been included in this public setting.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩