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Business Profile

Restaurants

Armando's Cucina Italiana & Pizzeria

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/09/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 8th... Wow, complete failure! Justin the Manager is one of the rudest Managers I met at any restaurant. I called the restaurant prior and asked if I can bring in a desert and was told yes just ask for the Manager. From the moment I encountered Justin, he gave me bad vibes and when I dropped him off the desert what he said was rude at best. The first comment was. "I cannot guarantee the desert it will be delivered" and "You know we sell deserts, here". It was like I was a bother and he would NOT follow through. And, the desert was never delivered. I dropped off deserts at many restaurants and all of the other restaurants were more than accommodating. The party that went and I will NOT go back because of Justin.

    Business Response

    Date: 08/03/2022

    Business Response /* (1000, 10, 2022/06/16) */ Ms. ******* booked a private party on 4/19/2022 for a wedding to host 20-25 people on 8/18/2022. She signed a Private Party Contract (attached) with a non-refundable $500 deposit to hold the room for her event. She contacted the restaurant to cancel several weeks later. When she was reminded the deposit was non-refundable, she stated, they did not care and wanted the refund. We offered to provide $500 in gift cards or to change the date. Neither of these solutions satisfied her request. It is necessary for us to uphold our contracts just like any other company.

Armando's Cucina Italiana & Pizzeria is NOT a BBB Accredited Business.

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