ComplaintsforGlobal Travel International, Inc.

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been a member of Global Travel/Rezervco for 20 years. The service provides an IATA number for booking trips as an independent travel agent. Often, additional information is required when booking trips. I have called Global Travel multiple times to get the login information for the travel industry booking sites Cruising Power and Espresso. On the rare times I have not been disconnected (4 times today alone and multiple times in the past two decades) I spoke to a *** today who told me I had to pay even more money than the $199 I am paying annually which is supposed to cover EVERYTHING. I'm so frustrated and will not be paying them even more money for items I am supposed to have access to.

  Business response

  08/28/2024

  Good morning,

  We do not grant access to Cruising Power/Espresso as it allows all users under the agency to view all bookings made under the agency credentials.  We do this to protect booking information as well as passengers personal information for all of our members.  Members have the ability to make cruise reservations via their agent website,  contacting our internal travel sales team or by calling the vendor directly to make the booking using the agency CLIA number.    

  We apologize for your report of calls being disconnected and will look into this matter.

   

  Thank you

   

   

   

  Customer response

  08/28/2024

   
  Complaint: 22203810
  
  I am rejecting this response because paying for membership in Global Travel is supposed to grant discounts to a variety of travel sites this is frequently not the case  I want my $199 fee back that was just paid since  the only thing this site does is take your money and then expect you to pay even more to book what youre supposedly entitled to I will dispute the charge with my credit card  if this is not resolved  

  
  Sincerely,
  
  *************************

  Customer response

  09/02/2024

  I cancelled my membership via the website.  The membership started 9/1/24.  I was charged the $199 on my credit card on 8/10.  I have put the amount in dispute.  

  Business response

  09/04/2024

  Hello,

  The rejection states they disputed the renewal of their membership.  It did not include any response from them on the information provided on how the member is able to book cruise reservations.  the membership shows an active dispute therefore we are unable to proceed.   This should now be closed. 

   

   

• Initial Complaint

  08/03/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  REF: ************************************************ ****************************************************. Registered Seller of Travel FLSOT #*****CA #*******-40 I am writing to formally lodge a complaint against ************************************************ part of ************, regarding unethical practices related to a membership scheme and the failure to pay due commissions to agents, including myself, for the sale of these ************************** an independent travel agent working with ************************************************ part of ************, I have experienced several instances of misconduct that need to be addressed immediately:1. Membership Scam: ************************************************ part of ************ has been promoting a membership program that promises various travel benefits and discounts. However, numerous clients have reported that these promises are not being fulfilled. The services advertised are either substandard or entirely unavailable, leading to dissatisfaction and a breach of trust.2. Non-Payment of Commissions: Despite successfully selling memberships and generating revenue for ************************************************ part of ************, I have not received the agreed-upon commissions. Multiple follow-ups with the companys finance department have gone unanswered, and it appears that the company has no intention of honoring its financial commitments to its agents.These practices are not only unethical but also potentially illegal. They have caused significant financial loss and reputational damage to my business. Furthermore, they have eroded the trust of clients and agents ******** resolve this matter, I request the following actions from ************************************************ part of ************:Immediate Payment: Full payment of all outstanding commissions owed to me. A detailed statement of accounts should be provided to verify the calculations.I trust that ************************************************ part of ************ will take these concerns seriously and act promptly to rectify the situation

  Business response

  08/05/2024

  Good morning,  We see one travel reservation in our system for this member.  We have not yet received any commission from the travel provider.  In order to pay the member any commission we must first receive the commission from the travel provider.  If there are other items this member is expecting payment on they will need to provide us with the information for us to research.

   

  This person became a member in Feb 2024.  The membership is passed the refund period.

  Customer response

  08/14/2024

   
  Complaint: 22086345
  
  I am rejecting this response because the supplier informed me that the commission was indeed paid. According to their (*********************************) message,"For PNR: 2QUSYW & 4FVGDP, we have processed ACH to the host agency for $214.00."
  
  Additionally, I want to clarify that I have attempted to contact Global Travels (***** ******** <***********************************************************************************************************>, cc: **********************************,********************************************************************************************************) over 10 times. On the second attempt, ***** responded, stating that she needed to consult with management on this matter.Despite several attempts via email and phone, I received no further responses.
  
  I also made it clear in two separate emails that if the issue remained unresolved, I would proceed with filing complaints to the appropriate authorities. Even after this warning,I did not receive a response. If this business were operating honestly, they would have addressed my concerns.
  
  I have noticed numerous similar complaints across various platforms. The company offers perks for signing up but fails to deliver them after customers request access through their portal. There is an online form to submit these requests, but no confirmation is provided, leaving no proof of submission. I resubmitted the form to capture the request for proof a second time. (for $75 Gift card voucher & 5/4 vacation certificate that was offered when signing up with one payment that I did).
  
  I can provide screenshots and the entire email chain as additional evidence. Based on my experience and the patterns of behavior I've observed, I believe this business may be fraudulent.
  
  Sincerely,
  
  **** *****

  Business response

  09/25/2024

  Good afternoon,

  We communicated with Mr **** regarding these issues.  For the gift card item it was explained to him as it is written in the terms that he opted for a ***** discount on the membership cost instead of receiving the gift card.   He was sent the other promotional items he requested.
  
  He was informed of when we received the payment from ******* and he was paid the commissions due to him they were paid to him on 8/28/2024.
  
  I am not certain as to how this would be considered unresolved. 

   

   

  Customer response

  09/26/2024

   
  Better Business Bureau:
  
  I have received my compensation from the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  07/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 6, 2023, I paid $199.00 to Global Travel / Rezervco for a 1 - year membership as a travel agent including 5 days 4 nights trip to *********, ******. On June 14, 2024, I paid another $199.00 to renew my annual membership as a travel agent. Global Travel / Rezervco did not communicate membership renewal no longer includes 5 days 4 nights trip to *********. I attached example of Global Travel / Rezervco website saying buying an annual membership gives access to Mexico vacation. Notice it says, "Plus get a Mexico vacation." I will like Global Travel / Rezervco to honor what is in writing on website "2 for 1 membership sale! Buy any annual membership and get one. Plus get a Mexico vacation." If Global Travel / Rezervco is unwilling or unable to what they are saying on their website, I will like a full refund of $199.00.

  Business response

  07/31/2024

  Hello,  With our membership program The 5 day 4 night vacation certificates are for new members only.  They are not an annual benefit.  ******************* received his 5 day 4 night vacation certificate when he became a new member in 2023.

  The certificates provided with new memberships state in the terms that they are a 1 time benefit and additional certificates may not be provided or used by the holder or any direct family member or member of the household.

  ******************* has purchased multiple vacation certificates through other programs over the years however those provided with new memberships clearly state they are a 1 time benefit.

   

   

   

   

   

  Customer response

  07/31/2024

   
  Complaint: 22069863
  
  I am rejecting this response because:  There is nothing in writing from Global Travel / Rezervco advertisement indicating 5 days / 4 nights trip is for new members only.  Where on the attached advertisement on your website does it indicate 5 days / 4 night trip is for new members only?
  
  Sincerely,
  
  *****************************

  Business response

  08/07/2024

  Good afternoon,

  The website screen shot provided by the member is of the prospect site specifically for Non Members.  

   

  As stated previously the company who fulfills these certificates only permits a 1 time use.  

   

  We do not provide these certificates on an annual basis.

   

   

  Business response

  08/07/2024

  Once a member logs in there is no indication that the 5 day 4 night certificate is an annual benefit.

   

   

  Customer response

  08/07/2024

   
  Complaint: 22069863
  
  I am rejecting this response because:Once a member logs in there is no indication that the 5 day 4 night certificate is an annual benefit.
  
  Sincerely,
  
  *****************************

  Customer response

  08/07/2024

  Global Travel / Rezervco responded, "I am rejecting this response because:Once a member logs in there is no indication that the 5 day 4 night certificate is an annual benefit."

  My response is, "Review attachment from Global Travel / Rezervco.  Global Travel advertisement says, "2 FOR 1 MEMBERSHIP SALE!  Buy any annual membership and get one.  PLUS, get a Mexico vacation."  What does Global Travel / Rezervco advertisement have to do with members logging in?  Where is my Mexico vacation?

   

  Business response

  08/08/2024

  We are unable to provide additional 5 day 4 Night certificates to this member.  The member is also outside the refundable time frame for the membership.

  The certificates are not an annual benefit.  They are for new members only.

  The company that fulfills the certificates will not allow ******************** another certificate.
  

   

   

   

  Customer response

  08/08/2024

   
  Complaint: 22069863
  
  I am rejecting this response because:  

  Global Travel / Rezervco responded, "I am rejecting this response because:Once a member logs in there is no indication that the 5 day 4 night certificate is an annual benefit."

  My response is, "Review attachment from Global Travel / Rezervco.  Global Travel advertisement says, "2 FOR 1 MEMBERSHIP SALE!  Buy any annual membership and get one.  PLUS, get a Mexico vacation."  What does Global Travel / Rezervco advertisement have to do with members logging in?  Where is my Mexico vacation?

  
  
  Sincerely,
  
  *****************************

  Customer response

  08/08/2024

  Global Travel / Rezervco:

  You put in writing, "2 FOR 1 MEMBERSHIP SALE!  Buy any annual membership and get one.  PLUS, get a Mexico vacation."  Now your response on a Better Business Bureau complaint is, "The company that fulfills certificates will not allow ***************************** another certificate."  Where did you put in writing that Mexico vacation is not for everyone?  Where did you put in writing Mexico vacation depends on company that fulfills certificates?  Why do you make promises in your advertisements (attached) that you do not keep?  I am requesting $199 refund or alternative resolution.

  *****************************

  Business response

  08/08/2024

  My page closed out on my prior reply before I completed my response.  This person is already a member he is not buying a new membership he is renewing a subscription.

  He is not eligible to receive an additional 5 day 4 night vacation all the information he is sending you are adds to gain new members.  

   

  In addition to him renewing and not purchasing new membership. The company that fulfills the certificates will not permit him to use one as he has used one with them in the past.

   

  This issue needs to be closed.

   

  Thank you

  Business response

  08/22/2024

  My page closed out on my prior reply before I completed my response.  This person is already a member he is not buying a new membership he is renewing a subscription.

  He is not eligible to receive an additional 5 day 4 night vacation all the information he is sending you are adds to gain new members.  

   

  In addition to him renewing and not purchasing new membership. The company that fulfills the certificates will not permit him to use one as he has used one with them in the past.

   

  This issue needs to be closed.

   

  Thank you

  Business response

  08/22/2024

  Hello,  Once again the 2 for 1 with a Mexico trip is for new memberships only not renewing current members which this customer is. Additionally this member is not eligible to use a Mexico cert as the company that fulfills them will not permit it as one has been used at some point by this customer.

  There is nothing further we can do here.  Please close this complaint.

   

  Customer response

  08/22/2024

   
  Complaint: 22069863
  
  I am rejecting this response because:  Will Global Travel / Rezervco answer the question I have asked numerous times?  Why does your advertisement say there is a 5 day / 4 night Mexico trip and you do not honor what you put in writing? 

   

  Additionally, Your response was, "This person is already a member he is not buying a new membership he is renewing a subscription.  He is not eligible to receive an additional 5 day 4 night vacation all the information he is sending you are adds to gain new members.  What does renew mean?  Merriam ******* says, renew means:  to become new or as new.

   

  I am sure you will argue with Merriam ******* on the meaning of renew just like you have dodged, avoided, evaded the first question, "Why does your advertisement say there is a 5 day / 4 night Mexico trip and you do not honor what you put in writing?
  
  Sincerely,
  
  *****************************

  Business response

  08/26/2024

  Good morning,  This has been answered each time.   The add is for new members only not current members who are renewing their subscriptions.

   

   

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been a commissioned travel agent with GTI for 30 years. The last couple of years the member customer support provided has is not fulfilling the promised support agreed upon. I have been trying reach a manager to address problems with member benefit support. The company blocks you from reaching any managers and they will not return calls to members to address any issues. I've had commission issues, promised perks for upgrading membership that I did not get and getting support when you need assistance to handle any problems. I'm complaining about the service to its member agents that makes money for the and the unresponsiveness of manager to address my commission issues.

  Business response

  05/14/2024

  We will review and address the items described above by *****************.  He did speak to one of our Travel Sales Team members yesterday May 13 2024 regarding an issue with a cruise where he did and upgrade and we had to update our system to reflect the additional commissions based on that upgrade.  We will review his account today and to be sure everything is up to date.

   

  Thank you

• Initial Complaint

  02/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Business has my credit card number and charged me $69 for a membership. I never have had contact with them in any way. Very shady. Attempting a refund but the number hangs up immediately upon using the phone menu.

  Business response

  03/01/2024

  This individual booked a hotel reservation through our subsidiary ********.com on Jan 3rd for a stay at the **************, at that time elected to become a member of ********.com.  We received a call on Feb 29, **************************************************** full.  There does not appear to be anything further we need to do.  

  Customer response

  03/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  THIS COMPANY HAS FAILED. I SENT OVER 30 EMAILS. THEY HAVE FAILED IN THE FOLLOWING. CHANGING MY PASSOWRD. NO ID CARD WHICH I APPLIED, NO PROOF OF ID CARD. NO FULL ACCESS TO MY WEBSITE, I APPLIED FOR ID CARD.THEY WILL NOT GIVE ACCESS TO CARD OR POST ID CARD OR NUMBER ON MY WEBSITE. THEY ONLY HAVE THEIR NUMBER AND INFO. I ASKED FOR A FULL REFUND.THEY HAVE YET TO GIVE ME FULL ACCESS TO MY ACCOUNT, IT KICKS ME OUT EVERY 14 DAYS, GLOBALTRAVEL.COM FAILED AND I WANT A FULL REFUND. THEY ARE USING MY IDEA FOR THE WEBSITE FOR THEIR OWN FINANCIAL REWARDS. I ASK FOR A COMPLETE REFUND AND WISH TO CANCEL TO INFINITY AS I WISH TO NEVER BE CHARGED BY THIS COMPANY. $199 on a basic package never received free trip or id cards . They I wish to get my vacation and or a full refund.

  Business response

  01/12/2024

  Good morning,  Our system shows this person contacted us via chat in August about the vanity name for her member website which was set up at that time.  We show 5 additional contacts between Nov - Dec asking to have her member website password reset.  We have a 14 day money back guarantee on memberships.  Additionally we did not receive any promotional redemption requests for the vacation certificate which is how members are to redeem/request these items.  We will have our fulfillment department send the certificate to her today.  We are unable to refund this membership as it is 6 months outside the time to receive a refund.

  Customer response

  01/19/2024

  I still am not able to access my account with my requested password. They added my number and highlighted thiers on my IDEA for destinatio.nweddings.globaltravel.com website they sent me access to my Vacation, It requires me to call and they gave me my access number. They did Not put my ID card on my webpage. I am not completely happy. I wish to travel on my vacation with no problems and make sure they cancel me by my renewal and DO NOT charge my card for I WILL NOT RENEW.I lost my Trust in this company.

  Customer response

  02/01/2024

  I still am not able to access my account with my requested password. They added my number and highlighted thiers on my IDEA for destinatio.nweddings.globaltravel.com website they sent me access to my Vacation, It requires me to call and they gave me my access number. They did Not put my ID card on my webpage. I am not completely happy. I wish to travel on my vacation with no problems and make sure they cancel me by my renewal and DO NOT charge my card for I WILL NOT RENEW.I lost my Trust in this company.

  Business response

  02/01/2024

  We have sent her password reset emails multiple times.  We will send them again.  We will also have member service attempt to contact her again on accessing her website.

  Business response

  02/01/2024

  This member entered the email of ******************************

  Another password reset email has been sent to ****************************** as this is the email we have on file for this person.

   

  This is where all the correspondence is being sent.  Additionally that will be her username.  The email on this complaint shows to be a different email.

   

• Initial Complaint

  12/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company is a scam!!! First year I spent $199 on a basic package never received free trip or id cards. They offered little to no training ******** videos). I never received any discounts on travel except discount I could've gotten on hotels.com (sometimes that site was cheaper) for free. The next year I wanted to cancel my membership was was told I could not if I wanted my commissions for my vacation I booked. I purchased the membership on on November 26, 2022 and if it is truly an annual membership then it should not have renew until November 26, 2023, which was well passed the time I would have gotten my commissions. All the things they tell you that you will receive you don't seems like fraud and a fake company. They're a total SCAM and should NOT be in business. I received NO trips, NO commissions, and NO refund. I want my refund! I have made several attempts to get my commission and refund with no response or response with broken promises.

  Business response

  12/12/2023

  Good afternoon,

   

  I see this member has done a chargeback for the cost of her membership therefore we are unable to process a refund.   Additionally the reservations that show commissions due  have a travel date of Nov 2023 and our commission  payouts takes place 60 days after travel is completed and the vendors have paid us a commission this would occur in Jan 2024.  Per our terms in order to collect commissions you must be an active member and due to her disputing the charges on her membership on Dec 6 2023 she is no longer an active member. 

  Member would have to remove the chargeback with her credit card company in order for us to process a refund for her.  
  

   

   

   

   

  Business response

  12/12/2023

  Hello,

   

  Accounting has approved her commissions to be paid out even though she has disputed the member fee.  ************** will payout it Jan **** which is according to our payout policies.

  Customer response

  12/12/2023

   
  Complaint: 20994690
  
  I am rejecting this response because the vendor will still give your company the commission owed to me. If the company will process my refund asap and pay my due commission, I would be happy to remove the chargeback. Unfortunately, I had to request a chargeback from my credit card because Global Travel was giving me the run around. Also, I spoke with a customer service representative this morning and was told I would get a call back within the next 10 minutes from the supervision and 6 hours later, I am still awaiting this call. I am owed over $400 in commission for vacations I booked while being a member there and deserve my money.
  
  Sincerely,
  
  ***************************

  Business response

  12/14/2023

  Hello,

   

  Accounting has approved her commissions to be paid out even though she has disputed the member fee.  ************** will payout it Jan **** which is according to our payout policies.

  Customer response

  01/11/2024

  This company has not given me my refund and they have placed my phone number a do not call list so I cannot even contact them to get any information. I also I am having a problem following up on commission that was promised to me.

  Customer response

  01/18/2024

  This company has not given me my refund and they have placed my phone number a do not call list so I cannot even contact them to get any information. I also I am having a problem following up on commission that was promised to me.

  Business response

  01/31/2024

  *************** spoke with our team on Jan 23rd.  She did a previous dispute via her credit card company which she lost as she was outside of the refund time frame.  She contacted us and asked to have her membership reinstated since she lost the dispute and was outside the refund time.   There is no refund due for this membership.

   

  Customer response

  01/31/2024

  I asked for a refund a number of times After they told me they would give it to me if I canceled the dispute with my credit card company. Because of my dispute They black listed me and added me to a do not call list. They fought my dispute and won, and then they refused me access to the site and use of the useless membership; but since they had my money, I demanded access to their site. People should NEVER EVER use this company! As I started they added me to a do not call list and refused to give me a refund and that is the ONLY reason I wanted access to their site..Trust me I would prefer my money back rather than have access to their useless membership! THIS COMPANY IS A SCAM AND SHOULD BE SHUT DOWN!!

  Customer response

  02/01/2024

   
  Complaint: 20994690
  
  I am rejecting this response because: 

  
  Date Sent: 1/31/2024 6:33:10 PM
  I asked for a refund a number of times After they told me they would give it to me if I canceled the dispute with my credit card company. Because of my dispute They black listed me and added me to a do not call list. They fought my dispute and won, and then they refused me access to the site and use of the useless membership; but since they had my money, I demanded access to their site. People should NEVER EVER use this company! As I started they added me to a do not call list and refused to give me a refund and that is the ONLY reason I wanted access to their site..Trust me I would prefer my money back rather than have access to their useless membership! THIS COMPANY IS A SCAM AND SHOULD BE SHUT DOWN!!

  
  Sincerely,
  
  ***************************

  Business response

  02/01/2024

  Good afternoon,  As stated this order is past the refund period. ******************* credit card company rejected her dispute based on the terms of the purchase.  When she learned the dispute was rejected by her credit card company she requested the membership be reinstated. 

  This complaint needs to be closed.

  We will not be processing any refunds. 

  Customer response

  02/05/2024

  This company is a scam! They do nothing for you! And I wouldve cancelled my membership immediately after I was charged whoever no one would respond to my calls or emails. They do not do what is promised. I did not receive any discounted trips or even hotel rates. The rates are their site are more expensive than hotels.com. No one should ever sign up for their membership and I will be sure to post on every one of their advertisements until I am awarded my refund. They should be put out of business. I wish I had read the complaints on this site before I joined the site. Such a huge disappointment!! So sad that a company can be able to take such advantage of people. This companys membership is USELESS!! 

  Customer response

  02/05/2024

  This company is a scam! They do nothing for you! And I wouldve cancelled my membership immediately after I was charged whoever no one would respond to my calls or emails. They do not do what is promised. I did not receive any discounted trips or even hotel rates. The rates are their site are more expensive than hotels.com. No one should ever sign up for their membership and I will be sure to post on every one of their advertisements until I am awarded my refund. They should be put out of business. I wish I had read the complaints on this site before I joined the site. Such a huge disappointment!! So sad that a company can be able to take such advantage of people. This companys membership is USELESS!! 

• Initial Complaint

  10/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Attempted multiple times to contact Go Shop and Save customer support only to have the call picked up but ignored. Please cancel all memberships with this company, add me to do not call list, and refund all recent charges.

  Business response

  10/11/2023

  The membership has been cancelled as requested recent order has been refunded and phone has been added to the DNC list.

  Customer response

  10/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  05/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I expressed an interest in being contacted by this company to become a travel advisor through their host agency. After speaking with a rep from their company I decided that what they were offering was not for me. Since then I have been contacted countless times via phone calls despite requesting to be added to a do not call list, both verbally to a person and through their automated prompts, on three different occasions. The calls still continue. Simply put, I do not wish to ever be contacted by Global Travel International again. I feel terrible for your representatives as this behavior is without question turning prospective agents away from doing business with your company.

  Business response

  05/22/2023

  Good morning,  The information we show in our system for this contact is as follows :

  ****** *******  ***** ******** *********************
  

  We have placed on this contact on our DO NOT CONTACT list.  They should not receive any further contact to the information they provided.

   

   

   

   

  Customer response

  05/22/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Immediately following receiving this response I was contacted yet again at my ********************** email address which they also had along with the contact details they have already listed. Please kindly remove that email from your systems/lists as well. I have attached a screenshot of the forwarded email I received at that email address from Ana G***** of Global Travel International.

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  01/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I TRIED TO CANCEL THE Subscriptions ON THERE SITE AND THE CANCEL BUTTON DONT WORK I CANCELLED THE SUBSCRIPTION BACK IN JULY AND IT DIDNT CANCEL THEN THE **** I SPOKE SAID I SHOULD HAVE RECEIVED A EMAIL BUT I DIDNT SO I CALLED TO CANCEL TODAY AND I NEVER RECEIVED A EMAIL AND ***** WILL NOT RETURN MY MONEY

  Business response

  01/27/2023

  Good morning,

   

  The membership for ****************************** has been cancelled and refunded in our system.  Refunds can take 7 - 10 business days to show on a customers credit card.  

  Refunded - Trans-ID: **********.

  I will send *************** an email confirming cancellation and refund.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩