Business Profile

Window Installation

Renewal By Andersen Of Florida

Complaints

This profile includes complaints for Renewal By Andersen Of Florida's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

154 total complaints in the last 3 years.
59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Work was not done correctly the first time. Renewal by Andersen sent the same crew to my house to do the work the second time which was done the same way as the first time, the work is horrible. The product is subpar and Im very disappointed I cant get a hold of **** the crew ******* overseeing the job, he ignores my phone calls, and my text messages. I cant get any help from anybody in this company. Very disappointed. All my complaints fall on deaf ears. I placed the order for my window and doors in July of 2022. Installation took place in March 2023 .They came out in October ************************************************************************************** March, which never happened. When the crew arrived to do the the repairs in January ****, they made the same exact mistakes when installing the product they did the first time around. renewal by Andersens is a joke, especially their employees, and the product isnt any better than anything you can buy at Lowes.
Business Response
Date: 01/22/2024
A job site visit has been scheduled to review the customers concerns on 1/25/24 and find a path of resolution.
Initial Complaint
Date:01/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had new windows installed from Renewal by Andersen in Central Florida, and have been trying to pass final inspection for 5 months. Renewal does not answer their phone unless you call first thing in the morning, then if you leave a message they never return your call. They do not seem to care about the customer passing inspection at all. I would be very cautious in using them to replace windows.
Business Response
Date: 01/19/2024
Called *********************** had no answer left voicemail. Engineer went out this morning and walked the job.
Initial Complaint
Date:01/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An Andersen Window Salesman came into my house to sell me windows. He emphasized the Company name and reputation. He claimed we were getting the BEST hurricane windows on the market! He showed us an add from ********** that sold windows for $1400. each and were not hurricane windows. Then he told us the price for 3 windows were $9000. We explained that being on Social Security we really couldn't afford that, he then said they had a finance *** and we filled out the paperwork to finance. and it would be only $288. a month. My husband said to secure our house and not have to worry about it, it would be worth it. So we signed a contract for them to do the job !About a week later a guy came out to measure the windows and wanted us to sign a paper to get a permit. He did say that the county might want shutters put up ( i thought he was talking about wooden sutters on each side of the windows?) so i said is that going to cost us more and he said it comes with the windows if we need them. nothing was explained to us! that they were talking about alluminum shutters, that they would have to be put up by us, and that was because we were not getting hurricane windows !!So the loan *** ********, paid half the money to make the windows.and on 11/28 installers came out to install the windows.on that day i heard alot of banging outside my front windows , when i went out to see what was going on they were hanging alluminum shutters over my new windows. i asked "what are those'? to which he responded "alluminum hurricane shutters" and i said " why would i need hurricane shutters when i have hurricane windows?' he said " these are not hurricane windows " at that point i had 12 holes on each side of my windows, screws 2 inches coming out of those 12 holes ! i was very upset so the installers called their manager who told them to take out the screws and just leave the holes.that manager came by the next day to say 1. i know your upset with the holes, all you need to do is put the screws in and paint over them to make it look better, 2. i live in the area if you cant' put the *********** i'll come by to help you out. constant comunnication has gotten me no where ! AND to top it off, i tried to explain to the loan *** that i was not excepting these windows yet they paid them the second half of the money! NOW THE COMPANY WON'T EVEN RETURN MY CALLS !
Business Response
Date: 01/18/2024
We installed and delivered the product per the sales agreement they signed and are ready to have the job inspected if they provide us with a date that would work for them.
Customer Answer
Date: 01/18/2024

Complaint: 21151226

I am rejecting this response because:
they say I signed the sales agreement that agreement did NOT say I was being given hurricane shutters! Or that I need them. They lead me to believe I was getting hurricane windows otherwise I would have NOT purchased these ! Knowing my husband and I are too old to put up shutters! They never said nor does the agreement state that I only wanted half window screens !
they only want to come out to finish the inspection!? So whos supposed to fix the holes in my siding? And paint? Am I supposed to pay someone to do that ?
I dont want these shutters! Didnt order them!
if I need to settle for these windows I expect to be compensated for the difference !!

Sincerely,

************************************
Business Response
Date: 01/29/2024
I have spoken to customer and reorder has been submitted.
Initial Complaint
Date:01/11/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Renewal by Andersen has taken over 1 year to install my doors and windows. I signed a contract with them on December 2. The contract stated that they would have this complete within 6 months. My sales rep ******************* has not responded to any e-mails from me or his coworkers in over 9 months. It was stated that Renewal by Andersen would handle the *** approvals and all workers would be hired by their company. Renewal by ******** has outsourced every part of the project to local contractors and would not help with providing images to the *** until it became apparent that the project would have to be canceled. In September, the windows and doors arrived. One of the screens is damaged and the doors were the wrong color. Although it was confirmed at least 4 times that the doors would be red, they arrived brown. I was then told that doors would be expedited, and it would take about 2 months. In December I received a call that the doors shown in the design could not be made. I requested they be canceled. I was then told that sales manager would need to cancel it, but he does not respond to their e-mails. I have had to follow up with *********************** 2 times now to request that the doors that cannot be made be cancelled. I was also told that the trim around the windows would be painted/touched up when complete and that did not happen. While this is occurring my account is accruing late fees and interest that I cannot pay and should not occur because the project was not complete due to the delay of the salesperson. I am owed $243 in interest and $120 in late fees. I want to be reimbursed for the fees, for doors to be canceled, and to receive replacement screen.
Business Response
Date: 01/19/2024
Good morning, Sales manager has completed the change order,waiting for the ** to update their end and then we will reach out to the customer with a new invoice reflecting the corrections. It will probably be Monday or Tuesday
Customer Answer
Date: 01/29/2024
I have been contacted by a representative. I still do not have a replacement screen update and awaiting call for permit review. Awaiting for confirmation for the balance to be updated to GreenSky.
Customer Answer
Date: 02/01/2024
I have been contacted by a representative. I still do not have a replacement screen update and awaiting call for permit review. Awaiting for confirmation for the balance to be updated to GreenSky.
Business Response
Date: 02/02/2024
****************** is waiting for his new permit to arrive in the mail, we will be following up with him on Monday to confirm it arrived and schedule his inspection at that time, as well as schedule service to install the screen. ***************** has been updated on the status of his account balance.
Customer Answer
Date: 03/21/2024
Company scheduled final walk through and did not show up and still not send me replacement screen.
Customer Answer
Date: 03/21/2024
Company scheduled final walk through and did not show up and still not send me replacement screen.
Business Response
Date: 03/26/2024
We have scheduled a job site visit for 4/2 to install the screen and for a manager to walk the job site with the customer.
Customer Answer
Date: 04/02/2024
Company showed up with wrong size window screen. Doesn't know when they can get a new one. No one showed up for a walk-through.
Customer Answer
Date: 04/02/2024

Complaint: 21124078

I am rejecting this response because: Company showed up with wrong size window screen and no one showed up for walk through. I have now taken 2 days off work for nothing to get done.

Sincerely,

*****************************
Customer Answer
Date: 04/04/2024

Received a phone call today from ************************* that *************************** did not schedule any walkthrough appointments as stated in the past communication from Renewal by Andersen and that they want to book a walkthrough when new screen arrives. They do not have a date for the screen.
Business Response
Date: 04/05/2024
*** updated h/o on reorder process and updated him did let him know we had ordered the wrong screen but the ********* who went out took pics of product id label so we were able to order the correct screen for unit 204
Customer Answer
Date: 04/10/2024

Complaint: ********

I am rejecting this response because: This complaint is with ******** person for final walk-through never showed up and never received replacement screen. Sent e-mail to ***************** and *********************** on 3/13 and did not receive a reply. Replacement

Sincerely,

*****************************
Business Response
Date: 04/10/2024
This one is completely wrong, we never were scheduled to go out there. ***** contacted the ** many times to let him know what ETA of his service ticket for the screen was and gave her number to him and has given multiple updates since.

***** just got off the phone and he told her he never said any of this, he is just upset we had to reorder the screen and she gave an update on the screen and he said thank you and confirmed everything else is complete.
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To all that *** be concerned, our initial door installation was completed on 09/07/23. It has now been 123+ calendar ********* have several critical issues that still need to be resolved. As of today, we have had 5+ visits & several people come to the house to complete various tasks, however, nothing has been fully completed. As we have already paid fully for this work, we expect this to be resolved in a timely manner & to be compensated for the delays to this point. While I currently, do not have records of each visit, I can share the timeline below:09/07/23 - Original Installation; 11/08/23 - ************************* visit; 11/17/23 team of two individuals installed a frame around one of the sliding doors; 12/07/23 individual painted 1 window frame, patched & painted 1 spot on wall where installers had forced a nail through from pulling on the frame, painted a few cracks/holes from installers when they cut into the drywall to install the door this was requested to be patched first but was not done To be Completed - New ************************** Original was either ordered or manufactured wrong & the door opens from the wrong side - Panel installed is damaged - Installers cut into floor & cut the carpet to install the door no discussions was had w/ the homeowners - Installers cut into the floor & cut the tile to install the door no discussion was had w/ the homeowners - Doors installed are wider than original doors support has been created however needs stucco & painted - Accordion door - Trim work was installed hastily & requires smoothing & painting - ****************** ***** was positioned by installers for one door; initial stucco was completed however needs painted to match the rest of the house - New door frame installed 11/17/2023 needs to be smoothed & painted - Baseboards need to be trimmed, reinstalled, & painted as needed - Window was installed w/ damage which was noted during walk though however no one has fixed it yet
Business Response
Date: 01/15/2024
** have spoken with the customer on Friday 1/12/24 and informed them we will be scheduling the services.

I was able to schedule everything for 2/16/24 with multiple service personnel. I called today to confirm, waiting a call back, however I emailed this info to her as well.
Initial Complaint
Date:01/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase windows from Renewal by Andersen April, 2017. The windows cost over $30,000.00. From date of installation till now ************************************** my bedroom. I called Andersen several times to rectify the problem, but to no avail. Finally I had a leak detection company come to my house to locate the leak. Upon finding the leak the company stated that the leak was caused by the faulty original installation by ****************** for failing to put a flashing that prevents the water from entering the home.Eventually I got a hold of Andersen ************** and someone came over to see the damage. I was told then that the window was not properly installed and they will send someone to repair the window after the Christmas holidays. I called several times already for the New Year ****, and still there was no reply. I am getting so annoyed with the run around from Andersen. Their communication is horrible. I need assistance getting through to them to repair my leaking window.
Business Response
Date: 01/12/2024
Confirmed for 1-18
Customer Answer
Date: 01/12/2024
On 01/12/24 Renewal by Andersen responded with a date for 01/22/24, not 01/18 as they originally have in your response. I notice that they did not address the issue, because there is a lot of work involve in this window, which has been leaking for years. There are rotted wood, insulation and drywall repair involve. I hope they are aware of this and prepare to take care of this problem.
Customer Answer
Date: 01/22/2024
The problem is not fully completed. There is still drywall to repair, from water damage from the window. Renewal by Andersen is aware that this has to be repaired. It is very difficult to communicate with Renewal by Andersen. Part of the job is complete, and I still was not compensated for the monies I spent trying to repair THEIR problem that they created for six years. Im really tired of fighting with Renewal by Andersen, for six years now, and its all their fault. I just want the job completed.
Customer Answer
Date: 01/24/2024
The problem is not fully completed. There is still drywall to repair, from water damage from the window. Renewal by Andersen is aware that this has to be repaired. It is very difficult to communicate with Renewal by Andersen. Part of the job is complete, and I still was not compensated for the monies I spent trying to repair THEIR problem that they created for six years. Im really tired of fighting with Renewal by Andersen, for six years now, and its all their fault. I just want the job completed.
Business Response
Date: 01/29/2024
spoke to the homeowner on 01/26 and confirmed service for 02/13
Customer Answer
Date: 01/30/2024
I am looking forward to the completion of this problem on February 13th, ****. I hope the job will be completed to my satisfaction, and hope this will be the resolution to everything.
Customer Answer
Date: 02/01/2024

Complaint: 21096363

I am rejecting this response because:

I am looking forward to the completion of this problem on February 13th, ****. I hope the job will be completed to my satisfaction, and hope this will be the resolution to everything.

Sincerely,

***** *****
Business Response
Date: 02/01/2024
Service is scheduled February 13th, ****
Customer Answer
Date: 02/06/2024
Looking forward to the completion on February 13th as stated by Renewal by Andersen. Thank you very much for your assistance.
Initial Complaint
Date:12/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 16k door was installed in May 2023. Since then I have had countless problems with the lock. Each time they come fix it they make it worse. They were supposed to order another new lock in October. Now my lock is much worse. Both myself and my husband has called the company countless times. Now we are at the point Renewal by ******** is telling us the are aware of the problem but they have no idea when the problem will be fixed. They are aware but have no idea when a lock will be ordered. The manager ***** said she has no idea when the lock will be ordered and she refuses to ************* or call me back. The last time someone came out was October and they said they would replace the lock. That hasnt happened and the lock hasnt been replaced. At this point I want a refund for the door and lock so I can get a new door installed properly with a lock that works.
Customer Answer
Date: 12/13/2023
The correct address is
Renewal by *************;
*************************;
*********** ** 32789
Business Response
Date: 12/14/2023
We are currently working on this customer. Her door lock failed. We have expedited her order for the lock and are currently working on a solution to for a temporary fix until the hardware set gets here!
Customer Answer
Date: 12/14/2023

Complaint: 21002893

I am rejecting this response because: my lock doesnt work now and there is no temporary fix and Renewal by ******** hasnt even ordered a new lock and cannot tell me when my lock will be fixed. They cannot commit to fixing the lock on my 16k door they cannot tell me when it will be fixed. The last time anyone looked at that lock was October. The other day they told me that they didnt know when they can fix my lock and they said they dont know when they will order my lock.

Sincerely,

***********************
Business Response
Date: 01/11/2024
We spoke to this homeowner on 12/29 and again a few days ago. Her hardware is here and is scheduled and confirmed per request for 1/15.
Initial Complaint
Date:12/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I engaged with Renewal by Andersen's sales person *********************** on February 7, 2023. Our purchase contract involved the full replacement of my historic home's 17 windows with exact replicas of the dual pane, prairie grid style windows. Total cost of the project was just $38,000.00. I engaged with Renewal's business partner Green *** to fund the transaction at a rate of ****% for payment and was approved the same day I entered the order.Renewal by Andersen's policy is to have an order entered within 7 days of receipt and to have a concierge person contact me once every two weeks, at least. None of this ever happened. In fact on day 61 of the process I contact the ********************'s ******************* to enquire about the hold up. I was shocked to find out nothing, zero, had even been started yet. I contacted Andersen Windows and spoke to *************************** who informed me they had, accidentally, sat on my order for all the 61 days. After this a ********************, the local operations, became involved. Once the order began to process I noticed a change almost immediately and was hopeful things would be better moving forward. This was still not the case.My 17 windows did not get installed until on or about the 15th of August '23. Our contract had actually expired by this time. I warned ***** and his team of the pending lapse of the contract. To no surprise at all, they did nothing. When the windows were installed several of them were missing their external grids, this then took months to fix because they kept messing up. Finally, and AFTER I have paid in full I find out today via a ********************* that they have a lien on my house completely unannounced to me. I am getting nothing but a hard time now from ********(t)? I have now also contacted their main office in hopes of making this terrible company just go away. They are the worst trades company I have ever engaged with.
Business Response
Date: 12/14/2023
I have spoken with ************ twice already, once before the complaint and again earlier today.

A brief overview of his job:
Sold on 2.7.23
Measured on 2.17.23
Start in draft status until 3.8.23
Deposit of $18,757 pulled
Moved to On Hold 3.9.23
This job was not reviewed correctly or put in the correct hold status, this job did get lost in the shuffle for a few weeks. When we realized this job was a history job and required a COA for the permit to be issued, we jumped on. Unfortunately, the COAs the customer provided the sales rep were 5 years old and expired.
We submitted the new COA App on 4.17.23
Approved COA on 5.8.23
Move to RTO 5.8.23
Product received 7.31.23
Installed 8.10.23
Reordered 4 sashes with corrected grille pattern on 8.16.23
Manufacturing error arrived with interior grilles + GBG (should have been Exterior and GBG)
Arrived wrong again from manufacturing.
Reordered exterior grilles only on 10.25.23
Material arrived 11.20.23
Installed arrived 11.21.23

Additional notes:
***************** was compensated $2,500.00 on 7.27.23 for the delays in getting his job to RTO
When it comes to the Termination of the customer Notice of Commencement, our standard practice is that we do not terminate the *** as they *** is only good for a year and will terminate itself after that.
We can assist customer with the Termination of the *** but it is on a case by case basis
************** N.O.T has been submitted to the local county and this issue should be resolved in the next few days.
Initial Complaint
Date:10/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 5/09/2023 I signed a contract in good faith as the DPOA for my folks for their home with DBA: RENEWAL BY ANDERSEN OF FLORIDA Legal Name: *** ******** *** ********** *** **** ******* ***** ***** ** * ******** ** ***** ****** ************ * **** ************ * Customerservice@rba!a.com for the installation of 13 windows. I received one email telling me that in 2-3 weeks they would provide me with an installation date. That has not happened; I was never provided a date other than October or November. Additionally I did receive a voice message stating that the product was delayed. Now I was sold on the fact that they claimed to make all the windows in house locally. So I'm confused about what is going on. I have tried unsuccessfully to contact them via phone. And I've left a few messages on 10/17, 10/24 and 10/26. I paid half of the amount up front, and now I'm annoyed that they cannot be reached. This was not the company that was presented to me during the sales. I would like some action taken to assist.
Business Response
Date: 11/03/2023
We apologize for the delay in your project. We are requesting a follow-up with your design consultant, so we can better serve you. Someone will be following up with you within 3 business days, and I'm confident that we will get you the requested information.
Initial Complaint
Date:10/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed a contract on 1/3/23 for 3 new windows & 1 sliding glass door. I was told it would be 4-5 months for the project to be completed. Renewal told me all the windows would be installed on 5/31/23. The morning of 5/31/23, I was told my sliding glass door was lost in their own warehouse & wouldn't be able to be installed that day. On 6/1/23, I was told it was reordered & would be installed within 3-4 weeks. I followed up a month later, to be told that it wasn't ordered until 6/13 & the 3-4 week timeline was for an update, not for install. I asked them to just cancel the door, but they told me they couldn't & to refer to the contract, but the contract says they CAN cancel it at their discretion. I then had a customer service employee call me to ask ME if I had an update for HER on MY order. The door was "found" & installed on 7/13, but it was damaged. I sent photos of the damage & was told the service team would have the parts & repair it on 8/2. The service team came on 8/2 & said they don't have the parts and would have to come back. I asked the employee who told me they had the parts what they meant, & he sent an email & left a voicemail telling me he didn't know what he was talking about when he told me that. The service team came back on 9/14 to fix it, but left holes in the piece they replaced & didn't replace all of the damaged parts. They had to come on 9/28 to fill the holes & painted over them so the side of my sliding door looks like a child's finger painting project & is still partially damaged. A project that should have taken 5 months took 10 months. I requested a fair compensation for 1/4 of this project not being completed as promised & the many hours of work I've had to request off for many inspections/repairs & my request was denied. This project prevented me from selling my home & moving in the summer as I had planned at the beginning of the year. If they told me this would be my experience in the beginning, I would have chose another business.
Business Response
Date: 10/19/2023
Customer was spoken with, verified all work is complete, offered monetary resolution but customer refused offer, please close out complaint.
Customer Answer
Date: 10/19/2023

Complaint: ********

I am rejecting this response because:
I never rejected the compensation. I requested to speak to the person making the decisions on the compensation because the lady who was talking to me said she didn’t have control over what was being offered. I want an explanation of how such a small amount of $1,600 was offered when the sliding door that is currently installed (and is still damaged and has a paint job of a toddler’s finger painting project) was at least $4,000. I’ve requested to speak with someone else and followed up on my initial request twice, leaving three of my emails ignored by Renewal by Anderson and therefore, unable to be resolved.

Sincerely,

********* ********
Business Response
Date: 11/03/2023
Operations Mgr. reached out to customer and left voicemail with contact information, please close case.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Renewal By Andersen Of Florida is BBB Accredited.