Business ProfileforCity of Zephyrhills Water Dept

On Dec 13 I paid a bill for my water company at 6:14 am from my debit card, that automatically posted to my debit card, my water was on before I left for work, my 14 year old daughter text me at 2:00 pm telling me there was no water, at that time I was working didn't get the message till after 5 ish, looking at my app for my water bill they charged me a disconnection fee of ***** Even though you could clearly see the payment on the account for ***** this was more than the past due balance. So I paid another ***** at that time paying ****** dollars. There was no way to get in contact with the water company, because they were closed, there was no, emergency turn on number, there was no reason to disconnect my water either, or to have me pay a ***** reconnect fee either seeing that you could clearly see there was a pending payment from a debit card, that automatically posts on the account. Non the less I waited until 8 am to call and ask the to reconnect my service, was told they would send a tech out, once again to reconnect my unwarranted disconnect water, I asked when would they be there, *******. refuse to give a time, my daughter had to stay home from school because she was not going to school dirty, and so it was, I waited for a confirmation email, there was none, so I called back and asked for one to be send this rep still couldn't give a time, but did send a confirmation email. I have never been treated so disrespectfully in my life, I have never had a disconnection from this company, there was no reason for them to disconnect my water they could have easily seen the payment on the account and charged at late fee, I would have paid it without question, a 65 fee for disconnecting an account that has a pending payment from a debit card that automatically withdraws from that debit card like all debit cards is ridiculous. Plus the fact when I started with the water company back in 2013, I put a deposit of 125. Would that not cover a disconnection? I've been with this company since 2013 and this is the first time that I have ever been disconnected, they never work with me even in hard times. They are truly rude and disrespectful every time I call. But there is no choice in water companies in Zephyrhills.