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Business Profile

Business Services

Cakehouse on Main

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:09/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a specific type of cake for my daughter's sweet 16.The princess and the frog theme with a cake to match the theme.No fondant, we wanted it airbrushed, GREEN, a frog on the top, different fillings inside the cake. We assured by **** she was more than capable of making this specific cake we wanted. Money wasn't an issue, we just wanted the perfect cake. When **** arrived with the cake to the venue, she was late, the cake wasn't done, she had to last minute put it together in the kitchen, the cake was so badly leaning and about to topple down at any minute. I immediately tried to communicate with ****, as well as my husband and family, **** was not willing to see what we all were seeing. We received excuses and blame projected towards us, for the cake issues. We do have the caterers and photographer as well as family and friends that witnessed all of this disaster. During my conversation with **** I asked her to take the cake back and refund my money, she said NO., then walked away from me. I was extremely upset, disappointed, and so was my daughter. I did go outside to try to talk to **** again, that did not go so well either. The conversation became heated, and it was best that she leave immediately. I have provided documentation attached.

Cakehouse on Main is NOT a BBB Accredited Business.

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