Business ProfileforHammock's AC, Inc.

I had a new roof installed last week (10/4/23) and when I got home from work, I noticed the a/c was not working. I called ********* and they sent a tech (*******) out to take a look on 10/9/23 ($85). He said there was no refrigerant in the system. He went in the attic and found a hole in the refrigerant line from a roofing nail. The quote to do the repairs and replace the refrigerant is $2450. The roofing nails come through 1/4", which means the refrigerant line was against the roof decking unprotected, which is against mechanical code IMC ***** "equipment required to be protected from damage." ***** requires piping and refrigerant lines to be protected by nail shield plates or metal casings when it's within 1.5 inches. On top of that, I discovered that when ********* installed the new HVAC system 5 years ago ($5,100) that although they opened a permit for the installation, the county never came to inspect the job. The permit is still "pending" according to the online portal. I never received a POI when they installed the new system, so when I called on 10/11/23 to ask for a copy of their POI, they insisted that this issue had nothing to do with them. They denied any responsibility in bringing the new system up to code simply because they used the existing line. They refused to give me a copy of their POI, stating they needed to talk to the owner and that they would get back to me. It has been two days, and they have not responded. There have been repeated attempts to speak with them by me and the roofing company who replaced my roof (Four Seasons ******************* do not think it is fair or right for me to have to pay almost $2500 to repair my a/c because if ********* had done their job right in the first place, this never would have happened. At the very least, their lack of transparency and willingness to give me a copy of their POI is concerning.