Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 19th; Had contractor come out to quote putting down new flooring in the kitchen and hallway, plus new base/trim molding, and to fix a small piece of drywall behind the refrigerator.January 20th; Agreed to the contract @ $3,880 and then submitted 50% of the total quoted amount ($1,900) for them to get materials.January 26th; Contractor stated that they were almost finished with the work. I submitted 25% of the total quoted amount ($1,030) as requested.January 28th; Reached out to contractor to go over the many issues and complaints I had with the work that was done and that would need to be fixed. This included the flooring not being connected along with some of the panels being damaged.January 29th; Contractor pressured me for final payment, even though the issues were not fixed/resolved yet. I submitted the final payment of 25% of the total quoted amount ($950).February 2nd; Contractor stated they had fixed all issues at this point and that the job is being called complete. I stated that they look slightly better, but that I wasn't happy. I was told to wait a couple weeks for it to settle.February 22nd; Filed a complaint with the contractor after allowing time for it to settle. I noticed nails coming through the flooring, and that some of the other issues with the trim molding were never fixed.May 18th; Contractor came out and pulled up the flooring (mostly), leaving behind a mess and many *************** still in the wood.June 9th; Contractor reached out to notify me that they received a $1,900 credit for the warranty on the bad flooring that they used. My options were to put that same bad flooring back into my home, or to pay an additional $1,900 for the them to use better flooring. I said this was unacceptable, and that they're to make this right per the contract we signed. They said no, not unless I agree to having them put the bad flooring back into my home, otherwise I'd have to pay the extra $1,900.June 13th; Filed complaint on BBB.

  Business Response

  Date: 09/06/2023

  Dear ****************,

  
  

  Thank you for bringing your concerns to our attention regarding the installation of flooring at your home. We understand that you have expressed dissatisfaction with our services, but we would like to clarify some important points.

  
  

  Firstly, we have thoroughly reviewed our records, including the documents you mentioned, and it is evident that the issue you experienced with the flooring was due to a manufacturing fault. We acknowledged this and the manufacturer took responsibility for the faulty material. As a result, we initiated a warranty claim and were able to secure a refund for you.

  
  

  Regarding your assertion that we pressured you into making payment, we have reviewed our communication records, including the text exchanges, and found no evidence to support this claim. On the contrary, the texts indicate that you were initially satisfied with the flooring until issues started to arise, which we attributed to the faulty material. We took the initiative to rectify the situation by pulling up the floor and making a warranty claim on your behalf.

  
  

  In terms of the available options for replacement flooring, we understand that you were not willing to pay the additional cost for a different material. We respect your decision in this regard; however, we did express our concerns about reinstalling the same type of materials due to their previous performance issues. Unfortunately, we cannot provide a warranty for a product that has already proven to be problematic.

  
  

  Our goal has always been to ensure your complete satisfaction, and we have made every effort to address the issues in a fair and responsible manner. We value our customers' trust and strive to maintain strong relationships built on transparency and quality service.

  
  

  If there are any further concerns or questions you would like to discuss, please feel free to contact us directly. We appreciate your understanding and hope to find a mutually satisfactory resolution.

  
  

  Best regards,

  
  

  *********************

  2doitall llc

  Customer Answer

  Date: 09/06/2023

   
  Complaint: 20179663
  
  I am rejecting this response because:

  There is no meaningful result to be had, and the contractor has made zero attempts at refunding the job as they did not finish the contract to an acceptable manner by any measurement, and instead had demanded I pay more because the flooring they chose to use was faulty. *** already proceeded with sending a formal letter of intent to **** and once the 90 days had been met for their response, I will have the court issue a subpoena for a date so that the judge can make a ruling based off the mass amounts of evidence. I will be suing for monetary losses, personal losses, loss of income, hardships, damages, loss of revenue, and failure to finish the obligated contract based off of the quote/agreement for a full refund in addition to the other mentioned losses.

  Just because you can do a poor job and use faulty materials, doesnt mean people have to accept it. We all have rights, and the judge can see between the nonsense via the evidence. Not a single person would accept this, not a single person! Again, the judge will make the ruling based off the evidence and end result of the contract thats not been fulfilled. Im extremely happy to go to court and have this put on record, so that no one else will be taken advantage of by this contractor or put into this position that they should never have to be in. Demanding more money to finish a signed and agreed upon contract, is exactly how this is going to be repeated to the court. Along with the additional facts based on all of the other issues apart from just having nails come through the flooring. This is not just simply nails came through flooring, contractor got warranty money from flooring manufacturer, now contractor requires more cash from me for them to finish it or theyll put the same faulty flooring back in my home. Thats such a silly take on this situation, and Im certain the judge will also see it as such. Im putting my time and money into this court hearing, because theres the right thing to do, and then theres this situation! Ive been dealing with this nightmare since Christmas Eve, and the contractor has only proceeded to make it significantly worse and made zero attempts at reparations. Only to demand more money, or put the same faulty flooring back into my home. Completely an unacceptable business practice, in all regards.

  The contractor could have at least tried to make amends and issue a full refund, but its plain to see that this wont happen. The only next logical step is the court room.
  
  Sincerely,
  
  *************************