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Business Profile

Apartments

North Park Estates

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We took rental apartment at North Park Estates in July 2022 and we are new to the country and not aware of what all things to mention in move-in inspection sheet. Though management team helped and captured one issue and added that in the move-in inspection sheet and asked us to sign.And they informed, that I can raise to management or open tickets/workorder if I find any further issues.With in two weeks after we move-in, captured the pictures and opened 6 workorders with all the issues we found. Attached pictures for the same.I did opened a workorder about Electric Stove top has scratches/break. They solved that ticket that time and didn't mentioned that it is damage.Similar thing happened for Refrigerator handle few months back and they said it is my damage and asked me to pay 85$ approx and I paid for that and got it replaced. Same was not happened two years back for the Stove top during move-in, may be that was a known issue for them.During move out they charged 598$ for the stove top, saying new stove top is needed due to broken glass and extremely dirty. This is pre existing issue and I clearly opened ticket with in few days I moved in, soon I realize it is break.And they charged 495$ for cabinets resurfacing due to excessive damage and I am 100% sure there is no damage to the cabinets, and only issue might be the paint. Not sure why they charged 495$ for just paint issue and they call that as damage. For cabinets the charge they applied is too high and I am ok if they take small amount for painting.But the stove top charge is definitely an pre-existing issue. When I visit them to ask about the details of charges, they are not ready to respond, opening the door and asking me to go out and saying that they will send details in mail.In the mail they just gave one response saying that this is not present in the move in inspection, and charges will not be adjusted, and when I ask any further question they simply say - please refer to previous mail.

    Business Response

    Date: 08/22/2024

    Hi,

    This resident called and  come in to the office several times and each time we went over everything with him and explained every detail of the charges.  On his last visit to our office,  which was # 6 I  think , because of how disruptive he acts, we finally had to tell him we will no longer keep explaining same thing to him for the 7th time and asked him to please leave and not return. He finally left and started emailing. Its like he does not hear anything and keeps saying same thing over and over and un till he hears what he wants to hear, he will continue.

    Please see below our email respond after it was explained to him 6 times prior. I can not attach more photos to this response but I would love to provide anything else you might need to help us resolve this. Please help.

     On Thu, Aug 8, 2024 at 4:06?PM Northpark Manager <*****************************************>wrote:

    Hi ******, hope you are doing well.

    Please note, We have gone over all records and work orders before any move out charges ware billed.
    And all charges are true and cannot be adjusted.
    We are NOT billing you for what was there when you moved in, but we are billing you for what was damaged by you.

    You put in service request few weeks after moving in ,on 8/14/22 saying stove glass has scratches, you request was closed saying no scratches, food stain, dirty.
    There is a difference between scratch and major damage.
    There is nothing noted about stove glass damage on move in inspection or on the move out who lived there before you.
    This apartment was renovated 5 months before you moved in and there was no damage.

    Please accept our repeated answers. We will not be able to adjust your charges.

    We wish you all the best.

    Yours In Service,
    *****************************
    Community Director
    North Park Estates
    ***********************
    ********** | ** | 30004
    P | ************ F | ************
    W | www.Northparkwmp.com


    Customer Answer

    Date: 08/29/2024

     
    Complaint: 22133254

    I am rejecting this response because:

    I really don't understand, how anyone can give false information like below. I visited only once till today after I got the refund cheque, went there and asked about the charges and then they said they don't have details. But I waited, hence they shared the detailed charges sheet. And that was my first and last visit(only one vist).

    Yes, I agree was asking in the mail about why Stove Top ticket or workorder was not handled two years back and picture is the same and why they charges now. But they are completely response irrelevant saying the charges are true and another saying refer my previous mail etc, these kind of replies I am getting. 

    Response they gave now - 

    This resident called and  come in to the office several times and each time we went over everything with him and explained every detail of the charges.  On his last visit to our office,  which was # 6 I  think , because of how disruptive he acts, we finally had to tell him we will no longer keep explaining same thing to him for the 7th time and asked him to please leave and not return. 


    Sincerely,

    Harish Kunthsam

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There's a lot...please see attachments and let me know if you can't access the attachments?Apartment Flooding on Christmas Eve 12/24/2022 at;1014 **********************************************************. ***** The sprinkler system on the roof pipes froze and busted causing a flood of water that came down thru the utility closet and Im on the 1st floor. Was close to 2 inches of water that covered my entire apartment.Tried to throw down some towels and blankets thinking it was just a leakuntil the water started gushing under the door of the utility/laundry closet and ceiling. No one from the complex reached out to me at all on 12/24/22. They said I should contact my insurance company and nothing else. I called several time on the following Tuesday after Christmas 12/27/22 and on the first call the person answered I asked what was the status of my apartment and they replied your apartment flooded?.put me on hold and dropped the call after about 15 minutes of holding. Called back and another person answered and said management was in a meeting with contractors planning an assessment of the building and they will get back to me asap with an update. I went by my apartment on Saturday 12/31/22 and they had picked up the towels and blankets and put them in the bathtub and on the floor of one of my bathrooms.They had placed an heater/wet/dry vac?...carpets were still wet and the place really smells like sewage.Went to the office and talked with the management (*****************************) and others were present.This is their official position as of 1/3/2023 it's ok for me to come back into my apartment....I'm responsible for the cleanup....and pay my rent...oh..and never mind the odors and nasty carpets in the bedrooms*I purchased a home Mold Test kit and placed it in master bedroom on 1/4/23. Results showing positive as of 1/10/23.Thanks,************************* ************

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