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Business Profile

Auto Repairs

Southern Auto Imports - Alpharetta

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or around [insert exact purchase date if known], I purchased a 2017 ****** Tundra SR5 CrewMax 5.7L 4WD from Southern Auto Imports Alpharetta for $25,993, after viewing their listing on ************. The listing described the truck as amazingly clean, road-ready, garage kept, and loaded with options, with no major defects disclosed. Based on the dealers online representation and verbal assurances, I completed the purchase remotely from my residence in **********, *******. The vehicle was delivered to me by a third-party wrecker.Upon delivery, I immediately discovered numerous serious defects that were not disclosed and which directly contradict the dealers representations:The back seats were not attached to the vehicle and could not be safely reinstalled because the mounting brackets/clamps were broken and missing entirely.The rear door panels were missing, exposing the interior mechanisms.The rearview mirror was completely missing.The windshield was cracked, and the brake pedal lacked a brake pad.The front grille was broken, and the passenger-side bumper and fog light were damaged and non-functional.These defects were deliberately concealed and not visible in online photos.This vehicle was misrepresented in both condition and safety. Had these issues been disclosed, I would never have agreed to the purchase. The dealership has not attempted to resolve the matter, and I believe they intentionally misled **** am requesting a full refund or, alternatively, a full repair or substantial partial refund to address the damages and misrepresentation. I have retained evidence including photos, videos, the CarGurus listing, and dealership communications. I am also filing a complaint with ******** and other agencies as needed.

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2010 ****** Prius from Southern Auto Imports on September 18, 2023. I was told that my title would be sent to me by early November so I could get a permanent license. I still have not received a copy of my title. I have called the business numerous times and left messages for them regarding this, and they have not responded. I need my title to obtain a permanent license plate. Also, this vehicle was injured by another driver in an accident on October 16, and I cannot process the insurance claim without the title.

Southern Auto Imports - Alpharetta is NOT a BBB Accredited Business.

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