Complaints
This profile includes complaints for Synovus Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a promo letter from Synovus Bank last Nov. Saying if I open a credit card account and spend $3k in 90 days I'll get a reward of $350. So, I went to the local branch and got the credit card, and I showed them the promo, they said I'll get it when I fulfilled the requirements. Yet after I spent more than $3k on the card, 2 months went by, nothing happened, I looked at the statements, no reward, so I called the credit card ***** they didn't seem to recognize the card had a reward and no matter how I explained it, my account didn't seem to qualify for the reward. But the person on the phone said, she will investigate and call me back in 2 days. Then, 2,3,4,5 days passed, no calls, 2 weeks later I went to the local branch, the person opened the account for me still remembered me, I told her the story, she was surprised that I didn't get the reward and even more surprised that I didn't even get a return phone call. So, she called the credit ***** for me while I was at her desk, the credit ***** told her I never called to ask about the $350, instead I called to ask about another reward [ I already received the other reward, there was no reason for me to ask about the other one I already got ], but anyhow she said she will call me back in 2,3 days, that was a Tuesday, therefore I'd expect her to call me back by Friday, NO that didn't happen. Then another 2 days later, on a Sunday, she called and said there was an internal mistake, somehow the local branch didn't do certain things that will let me get the promo, so the credit ***** had no clue that I qualify for ****** sounds like a onetime error, right ?! But NO, I remember last few years, I encountered similar situations with their credit card promos, same thing, I got the invitation, opened an credit card, spent the money, met the requirements, then NOTHING happened, I had to call, went to local branch multiple times to get them straight, so I don't think it's a onetime error, rather, it's a systematic TRAP !
Business Response
Date: 03/27/2025
Please see the attached response.Customer Answer
Date: 03/27/2025
Complaint: 23116161
I am rejecting this response because: Synovus has NOT realized that its business practice is fraudulent, and took no responsibility for it and refuse to compensate customers for the inconvenience and wasted time & effort to help it to correct the mistakes.It just shows how deep Synovus is entrenched in the mind set of setting up TRAPS for its customers to spend money on teasing credit cards, and yet it will do everything it could try to HELP customer to forget about the promo and never get it, therefore it can profit.
Sincerely,
Min [ ***** ] NiBusiness Response
Date: 04/04/2025
Please see the attached response.Customer Answer
Date: 04/04/2025
Complaint: 23116161
I am rejecting this response because: [ Same as before ]I am rejecting this response because: Synovus has NOT realized that its business practice is fraudulent, and took no responsibility for it and refuse to compensate customers for the inconvenience and wasted time & effort to help it to correct the mistakes.
It just shows how deep Synovus is entrenched in the mind set of setting up TRAPS for its customers to spend money on teasing credit cards, and yet it will do everything it could try to HELP customer to forget about the promo and never get it, therefore it can profit.
Sincerely,
Min [ ***** ] NiInitial Complaint
Date:02/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. SYNOVUS/FIRST PROGREDate:10/19/2023 Acct#****************Business Response
Date: 03/04/2025
Please see attached response.Initial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint because I recently found an account on my credit report that I do not recognize. I have no recollection of ever opening this account, and its presence is concerning, as it could be impacting my credit. I want to ensure that my credit report only reflects accurate and authorized information.The account in question ************************** - **************** Balance: $154.00 I have attempted to obtain verification, but I have yet to receive any legitimate proof that this account belongs to me. Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I have the right to request proper documentationsuch as an original application or signed agreementconfirming its validity. A generic response stating that the account has been verified without actual evidence is not acceptable.If no valid documentation can be provided, this account must be removed immediately under Section 611(a)(5)(A)(i) of the ****, which mandates the deletion of unverifiable information.This situation has caused me unnecessary stress, and I need a resolution as soon as possible. I expect a thorough review and either concrete proof that this account is mine or its immediate removal from my credit report.Business Response
Date: 02/27/2025
Please see attached response.Initial Complaint
Date:02/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.SYNOVUSBK/GREENSKY Amount:$8763 Date:3/27/2023 Acct#****************Business Response
Date: 02/25/2025
Please see attached response.Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this with SYNOVUS ,they did not provide me with the original contract as i requested and I not have a contract with SYNOVUS.Business Response
Date: 02/25/2025
Please see attached response.Customer Answer
Date: 02/25/2025
There has been no contact about this problem. This should be taken off my credit report.Business Response
Date: 03/10/2025
Please see attached response.Customer Answer
Date: 03/10/2025
Complaint: 22958089
I am rejecting this response because:
It should be removed off of my credit history.Sincerely,
****** *******Business Response
Date: 03/17/2025
Please see the attached response.Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,I am writing to inform you that after recently reviewing a copy of my credit report published by your company, I identified several inaccuracies. The accounts in question are outlined below:SYNVS/FD Account #: **************** Balance: $0.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am requesting copies of all the documents currently in your files that were used to verify the accuracy of these accounts. Please provide these documents as part of your response to this letter.I ask that you refrain from replying with a generic statement that the accounts have been verified. Instead, send me the specific records you have on file that support their verification. If no such documentation exists, I request that the disputed accounts be deleted from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate items on my credit report and sharing this information with third parties negatively impacts both my creditworthiness and my reputation.Business Response
Date: 02/06/2025
Please see attached response.Initial Complaint
Date:01/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.SYNVS/FD ACCT #: **************** ***. $0.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business Response
Date: 01/09/2025
Please see the attached response.Initial Complaint
Date:12/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Synovus bank is ridiculous. None of their branches provide a number to call to reach a direct branch its the same one 800 number for every one of it sites when you call the one 800 number you are prompted to an AI generated robot named ***** to help you. You can never get a representative on the phone ever its very annoying to bank with a bank and youre not able to speak to someone. I have also tried to transfer funds from my home equity line of credit into my checking account and it always denies my request. Im in need of money when Im in need of my own money and I cant get it especially to not be able to speak to a representative is very frustrating. They do not have a fraud department to speak to and the recommendation is for you to drive to the bank to get help when you look online to try to get a number for the branch to speak to someone at the branch, you still have to speak to the robot name ***** you cannot get a customer service representative on the phone not unless you make a false pretense That has nothing to do with your related business. This is the most unprofessional unapproachable and unreachable bank that I have ever dealt with their customer service is horrific. Its not fair. You bank with someone and you cannot get a representative on the phone.Business Response
Date: 12/16/2024
December 16, 2024
Better Business Bureau
Re: Complaint of ***** *******; Case # ********
We have received the complaint and worked with the customer directly
to resolve the issue and have closed the case.
Sincerely,
Porsche *****
Manager, Complaint ResolutionCustomer Answer
Date: 12/16/2024
Complaint: 22677710
I am rejecting this response because:
Nothing has changed.
Sincerely,
***** *******Business Response
Date: 01/15/2025
January 15, 2025
Better Business Bureau
Re: Complaint Rebuttal of ***** *******; Case # ********
Our goal is to provide our customers with the best possible banking experience. Our customers feedback is important to us,and wed like to share our findings after reviewing the matter you brought to our attention.
Mr. ******* submitted a rebuttal to our original response. Mr. ******* stated he cannot locate direct phone numbers for the Synovus branches, only the ***** number and when he calls the ***** number,he is prompted to an AI generated robot cannot get a representative on the phone. He also wrote that he could not transfer funds from his Home Equity Line of Credit into his checking account through My **********************. Finally, Mr. ******* stated the bank does not have a fraud department to speak to and the recommendation was for him to drive to the bank to get help.
We spoke to Mr. ******* on December 13, 2024. Mr. ******* reiterated his dissatisfaction with Synovusinteractive voice assistant and was informed about how it works, but he expressed frustration with not being able to speak to a branch directly, though he did not tell us the specific branch he wanted to contact.
We reviewed Mr. ******** complaint that he was not able to make online transfers between his Home Equity Line of Credit to his personal checking account. We found no issues with *********** Home Equity Line of Credit.
Mr. ******* also informed us he believes there was a fraudulent transaction on his account in the amount of $38.47 but did not stay on the line long enough for the representative to assist him with processing his dispute. When Mr. ******* originally called our ************* line on December 12, 2024, the transaction was still in pending status and could not be disputed at that time. Mr. ******* was given the option to place a stop payment, but he declined. It was also suggested that ********** visit a branch location to open a new account to prevent fraud going forward.
If Mr. ******* would like to file a dispute for the transaction he does not recognize or for any further assistance, we suggest that he gives us a call at **************.
Sincerely,
******** ******
Director, Complaint ResolutionCustomer Answer
Date: 01/16/2025
Complaint: 22677710
I am rejecting this response because:
Sincerely,
***** *******Initial Complaint
Date:11/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ******** FIRST DIGITAL FDC SYNOVUS BANK ACCT #: **************** ***. $513.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business Response
Date: 12/09/2024
Please see the attached response.Initial Complaint
Date:11/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My money was place on a secure credit card never used card asked for account to be closed to sadly be told I would only get back $45Business Response
Date: 11/15/2024
Please see the attached response.
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